Customer Reviews for Exeter Packaging & Logistics LLC
(U-Haul Neighborhood Dealer)

724 reviews

98 Epping Rd   Exeter, NH 03833

(603) 778-1832

Hours

  • Monday
    10 am–5 pm
  • Tue–Fri
    8:30 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/6/2022: Closed
  • 12/24/2022 - 1/1/2023: Closed

Services at this Location:

Contact Us

(603) 778-1832

98 Epping Rd
Exeter, NH 03833

Services at this Location:

Hours

  • Monday
    10 am–5 pm
  • Tue–Fri
    8:30 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/6/2022: Closed
  • 12/24/2022 - 1/1/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Erika B. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

I was completely satisfied with how easy it was. Also when I had questions, I called and was given exact instructions that made it clear how to return vehicle. This experience was all by phone with a real person, not automated. I Definitely recommend anyone moving to use UHAUL..easy,fast,efficient!!

dolores D. 
Rating:
5.0

Customer did not leave a comment.

Sara R. 
Rating:
5.0

Customer did not leave a comment.

Sara N. 
Rating:
4.0

The gentleman was very helpful. He said he would look into our complaint and see what he could do. I am not sure what will happen with it but the gentleman was very nice.

Brian K. 
Rating:
4.0

Service was great and the online check-in and checkout was great. The truck was very old, had a strange smell (old vinyl), and though it worked fine in the end, initially it did not give me much confidence for the long trip.

Ryan C. 
Rating:
5.0

Shorten the online rental process

Lindsey B. 
Rating:
5.0

The process was as quick and easy as anyone could ask for

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

mark K. 
Rating:
5.0

Mike at Exeter Packaging & Logistics LLC was extremely helpful, knowledgeable and friendly.

Joan D. 
Rating:
3.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Nothing. Mike was excellent! He provided superior customer service!!

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
3.0

Absolutely the worst experience I have had with Uhaul and I am a frequent user. My reservation was made months in advance so there would be NO possibility of a screw up. Your mishaps caused my son's wedding to be delayed by hours AND the GUESTS had to actually come prior to the wedding to set it up! The staff and venue I hired were waiting on the Uhaul, (which was filled with the serveware, decorations, linens, flowers etc,) the previous day, but due to Uhauls mishaps and delays getting me my cargo van, the staff timed out and left. No one could come back the next day for the wedding to set up! I am furious.

Cheryl K. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
3.0

Vehicle was at end of life. Rough ride on the highway. The mobile check in process was a pain and would not recommend.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

CHANDLER R. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Randall F. 
Rating:
5.0

Mike in the Exeter Rental Location does a great job.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Cory L. 
Rating:
5.0

Mike, the manager, went over and above when my receiver hitch was not the right height. He loaned me the ball off his personal truck, taking mine as collateral. Thanks Mike. I will be back.

CHANDLER R. 
Rating:
5.0

Good experience. Would definitely go there again if they had the equipment I needed.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Juanita R. 
Rating:
5.0

Add a USB/mobile phone connection to the dashboards

Rob M. 
Rating:
5.0

Customer did not leave a comment.

JIM G. 
Rating:
5.0

Quick service

Michele T. 
Rating:
5.0

This experience was great and filled with amazing customer service and kindness and the truck was in great condition. Never been happier or easier renting from a location.

Lauren G. 
Rating:
2.0

Office was closed during regular hours, 10:30 Wednesday. I was charged for 3 days but only used it 2 days and did not receive a credit. I called twice but no one answered and no one returned my calls. Jeff baril 6033008070

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Rick U. 
Rating:
5.0

Customer did not leave a comment.

Lela N. 
Rating:
4.0

He had what I needed and gave me flexibility with the timing .

Robert C. 
Rating:
5.0

GREAT CUSTOMER SERVICE.. NO IMPROVEMENTS NECC.

ROBERT A. 
Rating:
5.0

Excellent customer service. Process was started and completed with ease. Thank you

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Nothing

mark S. 
Rating:
4.0

good friendly service

michael R. 
Rating:
1.0

Being charged for an extra day I didn't use and 200 miles over what I should. It's a nightmare trying to sort it out with you guys.

TOBY R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
1.0

Was rented a high mileage truck that ended up having a mechanical failure. Was given the 3rd degree from roadside assistance before they finally picked it up. I was charged for an extra day even though the truck was returned on time. Owner won't return my calls about this. This is the second time I had to deal with mechanical failures from this location.

Garin F. 
Rating:
5.0

Mike was AMAZING! Words can't express how helpful he was. He went above and beyond our expectations. We have lots of friends and family in the community.... We will be recommending Exeter Packaging to ALL of them!

Alyssa S. 
Rating:
2.0

The store is disgusting. It is filthy dirty and hasn't been dusted in 30 years. The truck I rented was also dirty on the inside and smelled like smoke. The gentleman at the counter was nice enough but I wouldnt recommend this uhaul location to anyone.

Genevieve S. 
Rating:
3.0

The app is horrible. But the guy who helped us at this location was great.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Incredible customer service and kindness and clean vehicle. nicest usual I've ever driven. Great and will use again and highly recommend!

Lauren G. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Very accommodating and friendly!

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

the person who rented me the Uhaul was very nice and answered all of my questions. I wouldn't change anything about this location.

Jayne L. 
Rating:
5.0

Customer did not leave a comment.

Jaime B. 
Rating:
5.0

Nothing... Great service.

Ernest P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Great location

Paul S. 
Rating:
5.0

Great service. Quick and easy.

Derek C. 
Rating:
5.0

extremely helpful staff! will definitely be returning!

Chris E. 
Rating:
4.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
5.0

Everything was excellent

John P. 
Rating:
3.0

Customer did not leave a comment.

Violet E. 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Friendly and professional service! Highly recommend!

Timothy W. 
Rating:
5.0

Honestly, this was excellent due to the "in person" attention I received on location. The online 24/7 pickup option was very confusing. Real human beings are important, perhaps during stressful times like a moving day.

Julie R. 
Rating:
4.0

The key drop box was completely blocked by vehicles and trailers…had to walk over trailers to get to it. Other than that the return after hours was fine.

Laura V. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Mike (owner /manager) is always so helpful! He makes sure you have the proper equipment for your move. I believe he truly cares about every customer, that's why I keep going back! Thanks Mike!

Clemens S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The owner is a wonderful person oh, he really make sure you have everything you need and is very professional and polite!! I will always do business there and will certainly give the name out to all my friends and family!!

Clemens S. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
4.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Margaret S. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Employee was very kind. Environment was clean.

KYSHAUNDUANE P. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Nothing, would rent from again.

David G. 
Rating:
5.0

Owner/manager was very helpful and friendly. A great UHaul experience.

Clifford G. 
Rating:
5.0

N/A

Andrew C. 
Rating:
5.0

Outstanding

Sheri V. 
Rating:
4.0

Customer did not leave a comment.

Dennis G. 
Rating:
3.0

The truck smelled terribly of smoke.

Lynn Z. 
Rating:
5.0

Mike was so helpful and went above and beyond to help connect all the dots for our move. Thanks!

John S. 
Rating:
3.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

I have used UHaul and other companies like them over the years, used several different locations. This was my first time using this location. I was IMPRESSED! I knew before I walked out the door that I was going to give an A+ review, I even grabbed his business card so I would be able to give Micheal Barrett the kudos he earned by the Superb Customer Service I was given. I won't use any other location now but his. Thank you for making this stressful time go so smoothly.

Mary Jean D. 
Rating:
1.0

We reserved a truck. We were moving. We got a call as we were driving to the location indicating the truck had not been returned and they did not have anything for us until later that day. And it was 6 feet smaller. It definitely put a cramp in our moving plans.

Craig T. 
Rating:
2.0

I think the whole experience was bad. It was very confusing what to do with pickup

Eric R. 
Rating:
5.0

Professional, fast service. Two thumbs up!

Roger S. 
No reviews have been submitted for this location.

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