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michaels d
Customer Reviews for Express Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very kind
hwa pThe receptionist on duty need to know the details of the rental agreement and communicate that clearly to the customer.
tribbett jParking area not clearly marked. Sketchy location. Need better instructions on how to enable location for the app.
Mark AThe store itself is dirty and gross. The staff never provides any paperwork, and can barely communicate in English
Chris AService was friendly, quick, and easy.
Jemal FKeep up the great work service was awesome in and out
victor rVery quick and easy process.
Karen WCustomer service was poor. Truck in bad condition. Returned and charged an additional $100 without my consent. Cleaning fee was posted as $25 not $100. When I called to speak to management about transaction gave me minimal information and no back up reasoning for additional charge. Will not be using this service or recommend it to anyone.
Rebecca PI gave the guy 40.00 for gas when I pick-up truck it was a little under a half of tank.
Delores BMake sure the gas is accurate! But Ricky the manager excel in customer service I would definitely rent from him again he was a big help! Thanks Ricky
Atrina HGave us wrong truck lied to us about truck being there
tye oThe inside of the truck was pretty dirty.
Corey HSome trash left behind in truck upon pickup. Heavy smell of cigarettes in cab of truck. The drop off destination complained about spilled paint on rear of truck that had been there a while it looks. Said he was responsible for cleaning it and should’ve been done before the truck was rented out to me. Inside light in truck box wouldnt Stay on.
John GEmployee gave me a hard time about leaving my car there for the day while I rented the van. What is a customer expected to do with their car while they rent?
Thomas FEvery thing was satisfactory with me I highly recommend your services
Bruce LGood service
coleen cMake sure the vehicles are clean, inside and outside when customer rents them.
Harold MThe Uhaual agent was kind and professional.. The place was clean and the customer service was excellent. I will recommend this Uhaul location to anyone who wants great service.
Nuballah MThe staff or the manager are very helpful and friendly. I will definitely going there again.
Aisha KThe trunk needed service badly maintained
SARAH BEasy location and always a lot of available trucks
TSOMBAWI KThey claimed they didn’t find the truck key even though I put it in the drop-off box. When I told them I had a video of me putting the key in the drop-off box and shared the video with them, they sent me the receipt. I have rented U-Haul trucks many times, but this is my first time facing this awkward situation. I am unsure what would have happened if I hadn't recorded that video!
Abdullah AIt’s ashame you won’t allow a drop off at Dover. It cost me more money that expected. Need more communication
louise wGreat location; always a pleasure to deal with!
Harry EOriginally I tried to use the Uhaul 24/7 Self-Service and as before it proved to be more trouble than it is worth. Every time I have tried to use this service there have been problems; this time I was flagged for an out-of-state driver's license (I always rent in Delaware and my license has always been in New Jersey) and I was asked to provide two references. In the past, it has always been one reference. After spending too much time trying to resolve this I made the decision to switch to a counter rental. The person that handled my rental was courteous, and knowledgeable, and made the process very easy. As a result of this experience, I will probably elect to use this location and opt for counter service in the future. It is unfortunate that Uhaul does not provide some service to streamline the process for repeat or regular customers. From my experience, the current 24/7 Self-Service is too cumbersome and penalizes the majority of customers for the few that would seek to steal or commit some sort of fraud with regard to this service. For what it is worth I regularly use Penske for my longer-term and weekday rentals. The process is far more friendly to the average law-abiding customer.
Harry ETo make sure the truck is swept out
veleda pThe guys was very friendly & knowledgeable, I’ve had my expectations over the years with hauls but this experience was the best . I highly recommend Express on route 40
Pamela MClean Vehicle. Easy pickup and drop off.
william cI should get a full refund the inside of the truck had trash in it . The outside of the truck had mud all the way around the truck . This was the worst rental experience I ever had
eric pCommunication
Rodney DI drove 2 miles up and 2miles back I didn’t use no gas but a tiny bit and I put 10 dollars n put it past the full line and I was charged 49 dollars and some Chang I was told 19.99 n plus mileage and gas n that was basicly nothing that uhaul sat with my stuff in it because I was getting new floor I didn’t want my stuff out side but with this experience I should have never rented that uhaul false information and poor service I cleaned the trash out of that uhaul that was in there when I picked it up I’d never recommend this to my friends to be disappointed the way I was Debbie
Poore DYou need to come up with a maintenance program. The tail lights failed on the parking light selection most likely this is a common problem with grounds rusting up. You need to clean the ground once awhile. After ratcheting the straps down over wheel you couldn't get them to loosen up to remove them, need to be lube up once awhile. The old two wheel dolly came with a lease 2 ft wire lead from trailer to truck. Most trucks today have a trailer light connection at the truck bumper. If your not going to change this setup then let renters know you need an extension or provide one. This has nothing to do with personnel at site.they were very nice and helpful.
John BThe sales person was pleasant and helpful!
Nicole MBe sure to inform customers of national system outages prior to their arrival. And have a more streamlined process for accessing keys for reservations.
Malcolm RHorrible experience. First location provided was closed, then asked to drive to another location after already having spent the time to ensure appropriate amount of gas left in truck and miles under what was covered. U-Haul drop off located in a small quick mart type location in an unsafe area. Not well marked. Not appropriate area for parking or assistance with U-Haul. Individual didn’t even know how to unhook auto trailer from truck. No instructions provided on how to unhook trailer. Incredibly dangerous and extreme safety concern and liability. Customer service response was average, said that it was up to the individual at the drop off location to determine additional pricing charged but the individual at the location said that was up to U-Haul. We have had such a horrible experience with this that we will not be using U-Haul again.
helen DMake sure all vehicles are serviced and fully operational for use
Christopher MTruck smelled like cigarettes and the mileage in your system did not match the actual mileage
eric pVery poor location. Unfortunately, my reservation was moved to this specific location due to availability. No assistance or help when being told to go get through truck, "behind the Chinese food building" While walking towards a very drug friendly motel where I was extremely uncomfortable. When returning the rental, I was told to park it back around the other building. No one checked milage, gas or looked for damage, as others have in the past when I rented. Customer service extremely poor. Location was not safe nor comfortable.
Alexis DService was quick and efficient. The truck was not in good condition at all. The driver door had difficulty shutting due to all the damage to it. The steering was loose and to stay straight I had to keep the wheel to the left the entire time I was driving.
ERICA JExcellent customer service !!!!..very nice employees !!
Valerie BAttendant did not volunteer and pretended to not understand my request for him to disconnect the trailer from my vehicle.
GEORGE WThis was by far my WOOOOOOORRRSSSTTTTTTT experience with renting a trailer for U-haul. The customer service was TEEERRRRIIBBLLLLEEE. I have never been treated in such a rude manner with dealing with this company. The day that I picked it up the representative for your company would leave from helping me to helping someone else. I came there at 12:00 and I didn't get out of there until after 12:30. He kept saying because he was the only one there that he had to wait for customers to leave and it didn't matter who kept coming in and out of the store. Then he came to help and told me it wasn't his job to help me put the trailer on the truck he as doing me a favor. I was like excuse me this is not my business and if anything happens while on the road then we would be held liable. he argues with me back and forth and was extremely rude. Then when I looked at my contract, he charged me a $16.00 protection fee that I declined. I will be disputing this charge because he put that on there after i declined that coverage on my contract. It was very difficult communicating with him and he was just so so so so rude. by far the worst experience i ever had in my life.
Anastasia KThey don’t have a system to let you know where exactly the trucks are we had to literally walk through three parking lots to find the truck. Trying are key in every truck to see if was a match. A person in the store before us had the same issue
Shea BThe employee had me connect the trailer then check my work instead of the expected demonstration connection.
Adam L24hr pickup was not set up and I called the service line, which redirected me to use the app. So I go on the app and start a live chat with a rep, who then tells me to call the service number. So I call the service line AGAIN and finally I get a person who helps me out. She found a truck that was set up for mobile pick up and reserved it for me. But I had to then drive to a second location to pick up a truck an HOUR after I was supposed to get it. This second location, where I finally picked it up was helpful
Jarod EEnsure the tires are at their proper inflation PSI. The motorcycle trailer had 50 pounds left and 20 pounds right. SO GREATFUL I checked. 7 hour road trip could of been fatal.
Mark s