The young person working there didn't seem to care that they did Uhaul as a service at all. The older gentleman was very niceJim B.
Customer Reviews for Express Lube Professionals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kristie S.
U-Haul's online website stopped working when I tried to drop-off the vehicle and the employees at this location went above and beyond to make sure the return was filed correctly in spite of the issue.Zachary F.
Customer did not leave a comment.StevenP W.
thought it was very easy to rent and drop back off , Josh was very polite and helpful , thank youKaren G.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Brandon R.
Customer did not leave a comment.Steve M.
The location was fine. My issue is with the absolute horrendous experience for the 2nd time of using Uhauls online pickup via the app. Be yh times I was not given the code to get the key for tje truck. Then i tried to call customer service and it was an HOUR wait to talk to someone! Then after wasting an hour, i had issues with the app accepting the picture i took of the odometer and gas. I have had nothing but a bad experience with the online pickup and wont use it againTammy P.
The main concern I would have to use this place again is that we had to wait a considerable amount of time for someone to be able to help us. We were told that their oil changes come first and it was first come, first serve. I could see the possibility of having to wait a long time each time depending on the timing of their business customers.Wendy S.
Have been using Uhaul for the past few weeks for my company and I have never experienced such rude people than the ones working for Uhaul. They call with attitudes acting like even though I'm paying for these trucks it's a problem I'm renting them. Spent thousands of dollars and I will no longer ever rent with Uhaul again. Horrible.ALEXANDRIA R.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.Angela F.
I would change nothing. The process was smooth, quick and carefree, which is how everything in life should be.Marc H.
Customer did not leave a comment.Ron S.
Painless experience.Gary M.
Customer did not leave a comment.Jennifer D.
Great people and service I'll use them again Thank You allTimothy W.
Customer did not leave a comment.Ashley C.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.David S.
Customer did not leave a comment.Carolyn B.
Customer did not leave a comment.David R.
Very friendly, helpful staff! Easy to do business with and will absolutely return to this location in the future.David W.
The mobile check in takes too long. Nothing was working, the location was closed, customer service had a 20 minute hold time. It took an hour just to check in. Things could be better streamlined. Since it took so long to get it checked out we were late getting back. Not sure I would recommend the service.Angela W.
Customer did not leave a comment.Jacob H.
Very confusing to get truck picked up. Was not told had to do all this and I was charged for over night when I was returning same day. Person who helped me order truck could have explained all thisTAMMY H.
Customer did not leave a comment.Aaron J.
The wheel and hub broke off the tow dolly on the road. This is not the dealers fault as it couldn't be visually verified.Dave S.
Customer did not leave a comment.David C.
The inside of truck was dirty someting had been spilled by previous user and not cleaned up. But overall it was easy to rent, the staff very helpful and friendly.Elaine C.
Customer did not leave a comment.Bruce T.
Customer did not leave a comment.ken M.
Office was gross just walking in the door made me want to go somewhere else it's a disaster and a safety hazard stuff just thrown all over the place I will not be using this location again nor will I ever recomend it to anyone elsegreg E.
Customer did not leave a comment.Shawn H.
had to wait a long time to pickup and drop off my rental truck as there was only guy who did rentals and their oil change customers had priority over me.Stephen D.
The guy was awesome to work with. I would recommend that store anytime.denise P.
Customer did not leave a comment.CHRISTINE J.
Customer did not leave a comment.mark S.
We were on time they were not they refused to give us the equipment on time and then they said that the guarantee didn't apply to the situationDavid M.
The dealer where I picked up trailer didn't know I was coming where I dropped it off was supposed to be open and wasn't drove around Lebanon to a couple of them .The trailer should be a one day rental instead of two days so it would be cheaper .ROY R.
No convenient way to put hook straps inside of your box trailers to secure items. Serial number on the trailer did not match paperwork.WILLIAM H.
I was charged twice for the truck, still working on removing the duplicate charge. Need to call UHaul to further discuss the issue. NOT HAPPY!!!Jacob M.
Nice that you offered 24 hour check in. I actually would not have needed the extra 2 day rental I paid for.christine M.
Customer did not leave a comment.Michael B.
Quick, Helpful and friendlyStefani B.
Customer did not leave a comment.Rhealene R.
Lower per mile, cost me a lot ... if I'm in need again, I'm borrowing a friends trucktim K.
Helped me reconfigure my towing ball - thanks!Alexander D.
Great service!DIANE C.
Very nice people. I worked with Steve and Andrew. Very helpful.joe S.
Andrew was very helpful.Debra L.
The only employee familiar with U-Haul rentals was absent from work and the gentlemen who helped us did not know how to add miles to the one-way rental or do anything with the computer. He was candid and apologetic, but that didn't help us. Fortunately, we didn't need any extra miles.Alexander D.
Printer was not working but he emailed the copy to uskaren P.
Very affordable, easy online pre-registration, and quick processing at the office to pick up the truck. Even identified closest UHaul location to drop off the truck at the other end!! Will definitely use them again!!!walter T.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.BHRIJESH S.
Very fast and well programmed. Drop off was close. Great experience!Toni A.
Customer did not leave a comment.Bryant I.
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.james G.
Customer did not leave a comment.Michael T.
Very helpful, went out of their way to help.Susan F.
Customer did not leave a comment.JAMES G.
The location that I was sent to didn't have my truck. I then had to go to another location to get the vehicle. As a result, I had to pay movers an extra 1.5 hours to stand around and wait for me. Peolpe were stunned that it cost me 180.00 to rent a truck for the day as well.John C.
Customer did not leave a comment.Nick H.
Customer did not leave a comment.christopher M.
Customer did not leave a comment.Randy T.
Customer did not leave a comment.Harold D.
Customer did not leave a comment.holly P.
This guy (Andy) was very accommodating, but those "Call-In Girls" from the Central Office were NERDS. They yapped off the Phone # sooo... fast, I had to replay my Message about five times. And some Bimbo got mad at me, with her what-uh, when I called in... and got through finally. Amanda finally helped me, and set up my Drop-off location! THANK YOU Amanda...!!! : )WILLIAM W.
Customer did not leave a comment.kristina G.
Customer did not leave a comment.tna E.
Customer did not leave a comment.david M.
I drop off after hours.. however the application guided me through the process and it was fantastic. I have used this service 2 times and I had no issues.. Thank youmaribel C.
The back left light flickered and was weak. He assumed it would improve after it warmed up.ROYAL E.
Customer did not leave a comment.RAYMOND S.
Customer did not leave a comment.RICKY L.
Customer did not leave a comment.GLENN R.
I thought I read online that s 5x10 trailer would accommodate a queen bed but the box springs wouldn't fit through the door. Had to leave it behind.Mary A.
Customer did not leave a comment.AMY E.
Customer did not leave a comment.KEITH G.
Customer did not leave a comment.DEBORAH M.
Tell them to bring along an electrical adapter for the 4 pin harness that is on the trailer.terry L.
My reservation was confirmed for pick up in Ballwin, but was switched to Sugar Creek without my knowledge. This extremely inconvenient and wasted 2 hours of our limited loading time. While the people in Sugar Creek were helpful and pleasant, it was very far away and hard to find. I was not happy.DAVID H.
Customer did not leave a comment.Rodney B.
Representative was excellent....polite, knowledgeable and caring.Mark O.
Customer did not leave a comment.Carl T.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.Laura J.
Customer did not leave a comment.CURTIS B.
We realized quickly after driving the vehicle that we had not in fact been given a full tank of gas, after we drove the vehicle 30 miles empty and it was at the 3/4 tank mark. We tracked when we had loaded the UHaul completely and filled up the tank how long it took us to get to 3/4 tank, and it was certainly at least twice the amount of time as it was when we first got the UHaul. This definitely hurt our experience overall.Kathryn A.
Customer did not leave a comment.HEATHER K.
Customer did not leave a comment.BERTRAND D.
Well apparently i went over Mileage and i asked if i could call U-Haul. The man took the phone outside had a supposed conversation with his boss and said he could not help me with the miles and i had to pay. I have dealt with U-Haul many times always very happy with everyone i met and dealt with. Not happy this time.JOY P.
Customer did not leave a comment.Tali M.
Location was not convenient or easy to get to. I needed a hitch ball and they had none. They could not even print my contract paperwork when I picked up the trailer.JOHN M.