Customer Reviews for Express Mail And More
(U-Haul Neighborhood Dealer)

Rating:

1.0

Absolutely terrible experience. Check-in took 40–50 minutes just to get the keys because customer support was extremely slow and the emergency contact requirements were misleading. The app said at least one contact was required, I verified one, and then I was told I needed two. This lack of transparency wasted my time and put my entire schedule at risk. To make matters worse, the truck reeked of marijuana, and there were what appeared to be weed buds left inside. Completely unacceptable, especially for anyone transporting children. Poor customer service, unnecessary delays, and an unacceptable vehicle condition. I would not recommend this service and will never rent from them again

Rating:

3.0

I was charged an extra 13 dollar for no reason .

Rating:

4.0

The employee was very friendly, kind and helpful.

Rating:

5.0

The U-Haul app needs work. I was unable to start the pickup process through it nor was I able to start the return process through it. I had to do everything through the website, which is fine, but everything kept referring me to the app - that didn’t have the actions available I needed.

Rating:

5.0

Thank you!

Rating:

5.0

uhaul’s truck and load / unload & uhaul’s storage & return truck drop off and key return. i confused i try look for orange mailbox for uhaul’s truck’s key drop it .. and uhaul’s online .. hard set up return. and go ahead key drop off door

Rating:

4.0

Very courteous service.

Rating:

1.0

My original location at Fitz it Auto repair said he was too full and sent me to the Stewarts Ferry Location. This location didn't open till 9am and I had trouble locating the the key drop-off. I also was charged for the 3 extra miles I had to drive to get to this new location. This was not a good experience and will cause me to hesitate using uhaul again.

Rating:

5.0

Everything went well, thanks