Rental was quick & easy and the owner was friendly and professional. Happy to have used this location!
Beth L
Express Mail And More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nashville, TN 37214
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThis location couldn't be found on the Uhaul site when I was trying to check out. I was finally able to speak with someone with Uhaul and was told I had to contact customer service yo have them manually enter the address info for my return. Website wouldn't work when trying to take pictures of the truck after dropping. I sent an email regarding this issue.
Teresa WAbsolutely terrible experience. Check-in took 40–50 minutes just to get the keys because customer support was extremely slow and the emergency contact requirements were misleading. The app said at least one contact was required, I verified one, and then I was told I needed two. This lack of transparency wasted my time and put my entire schedule at risk. To make matters worse, the truck reeked of marijuana, and there were what appeared to be weed buds left inside. Completely unacceptable, especially for anyone transporting children. Poor customer service, unnecessary delays, and an unacceptable vehicle condition. I would not recommend this service and will never rent from them again
CESAR AI was charged an extra 13 dollar for no reason .
Octavious bThe employee was very friendly, kind and helpful.
James R