Customer Reviews for Express Smoke Shop
(U-Haul Neighborhood Dealer)

54 reviews

39143 State Hwy 299   Willow Creek, CA 95573

(530) 629-4709

Location Hours

  • Mon-Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(530) 629-4709

39143 State Hwy 299
Willow Creek, CA 95573

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The tires on the trailer were bald when I picked up the trailer. Properly maintain your trailers.

Aaron S. 
Rating:
5.0

The location did everything in their power to help with the drop off due to an error on U-Haul's part. After contacting customer service, they were able to fix the mess-up and made the return.

Cory H. 
Rating:
4.0

Customer did not leave a comment.

Kimberly S. 
Rating:
3.0

I had a reservation for eureka and I showed up and did not honor my reservation. I had to drive a couple hours..

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Very friendly and helpful very positive attitude Will come back again

radslov R. 
Rating:
3.0

Don't say you can select a location and reserve it (I did 3 weeks or more in advance) and then I had to drive 45 minutes out of my way to get this trailer, at a location I didn't select, cost me time and money Gas was $45.

Michael K. 
Rating:
3.0

Trailer lights did not work

CHRISTOPHER O. 
Rating:
5.0

Customer did not leave a comment.

EVAN T. 
Rating:
5.0

Customer did not leave a comment.

jane M. 
Rating:
5.0

the lady who helped me was great! nothing could be better. she was excellent!

joeseph M. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
3.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Keep up the great service!

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
4.0

Ramp had a problem at the front - seemed loose - otherwise good

Michael B. 
Rating:
2.0

They weren't open to take the drop off the name of the drop off isn't 76 it's now a patriot which now contracts with the smoke shop to take the drop off and they weren't there for the drop off called Custer service a “Laquisha” was beyond rude told me to “figure it out then” because she had it listed as a 76 asked me if I was playing games made me an hour late for work had to called the place I rented from who advised I called Eureka ask for the AFM Eureka office was helpful but could not assist in contacting the Willow Creek office-you all need to get it together I missed time at work had to pay for additional child care a friend to take the Uhaul and take the Uhaul back. UPDATE AND ORGANIZE YOUR INFORMATION AND LAQUISHA ON THE CUSTOMER SERVICE LIKE NEEDS TO BE FIRED IMMEDIATELY! I am leaving a yelp review about this nightmare also this cost me over $400 now because of your misinformation and poor service. When we could finally drop off the Willow Creek lady was nice to my friend and apologized corporate had the wrong information but still left me hanging and with further expenses

Shannon C. 
Rating:
5.0

Rose is fantastic, very kind!

Donald W. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

christine F. 
Rating:
3.0

The U-Haul rep was kind enough but had the language of a Salior, “f**k” this and that. Lacked knowl dye of equipment, and seriously, a smoke shop partnering w u haul?!

Russell W. 
Rating:
3.0

Eureka location didn't have truck when I reserved it which made me drive 2 hours to get a truck uhual customer support was terrible worst experience I've had. The willow creek location was helpful.

Jayce A. 
Rating:
5.0

I really enjoyed the costume service. Rose was really nice and informative. She did a great job in calling me and letting me know when trucks were available. When I finally picked up a truck the gentleman that helped me was new but he was kind sweet and figured out how to make it happen!! Very patient! Thank you guys!

Jennifer W. 
Rating:
1.0

I was charged for 4 days. We rented the U-haul on Friday 02-08-19 in Arcata, CA and dropped it of on Friday night (around 9 pm) 02-08-19 at 36 Walnut Way in Willow Creek, CA. I parked it in the yard by the back door of the shop.

danny R. 
Rating:
2.0

CUSTOMER SERVICE WAS NOT GOOD. I ORDERED A DOLLY NOT IN THE TRUCK. DR SEAT IN BAD SHAPE. DOME LIGHT NOT WORKING

John S. 
Rating:
5.0

Wonderful young lady named Rose was very pleasant and took good care in checking truck in. I will use this location again and again.

dave G. 
Rating:
5.0

Rose was great. Very friendly and knowledgeable about her services. I will rent from them again!

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
3.0

I would recommend this location because it's the only one in this rural area. The next closest one is over an hour away. The truck was clean. Before I left the location I noticed the oil light was staying on. I went back in to tell the agent. She said she knew about it and told me not to be concerned. Before I began my trip over a steep and curvy uphill mountain pass with a heavy load I checked the oil and it was very low. Below the lower one of the two dots. I didn't want to be sitting on the side of the road broke down so I added some oil. Returned the truck a few hours later but they didn't have a key drop so I had a friend return the key the next morning. (I live 35 miles away). When I received my email receipt I had been charged for fuel even though I added the necessary amount of fuel the night before. I was also charged for 20 miles that the manager had agreed to not charge me for when I rented the truck. Basically I was overcharged about $35 not including the $6 for the quart of oil. Because I wasn't present at the key return I couldn't dispute these things. I didn't bother attempting to dispute them after the fact because I learned years ago that Uhaul doesn't budge when it comes to returning money that they took by overcharging so why waste my time.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

RAUL E. 
Rating:
4.0

Customer did not leave a comment.

bob R. 
Rating:
5.0

Customer did not leave a comment.

Damon C. 
Rating:
5.0

Rose is amazing.

Chris B. 
Rating:
5.0

This is the second time I rented a truck here and it is so nice to have this local business. Rose is especially helpful every time I go there. She is very busy with all of her various duties but always has a smile and pleasant conversation. Thanks for being in Willow Creek.

Suzanne M. 
Rating:
5.0

good friendly sevice

Kieth H. 
Rating:
5.0

Customer did not leave a comment.

frank P. 
Rating:
3.0

Had originally scheduled a pick in eureka ca, and the called me the day before my move and told me the size trailer I had had reserved 1 1/2 months before the day of my move would not be available. I was upgraded for no additional cost but I had to drive 45 min one way to willow Creek, ca. This was a HUGE inconvenience on the day we were set to start moving across the country. Just based off this experience i would advise people to use any other option before using uhaul. Trailer was great! Planning and logistics very very poor. Sad.

Joshua S. 
Rating:
5.0

The drop off location was very convenient, efficient and pleasant.

Aud K. 
Rating:
5.0

Rose...I can honestly say that, not one moment was i treated anything less than a valued humin being. F/N thank you Rose for my new valued friendship., 5 stars, 10, And a 2 thums up. Seriously, Justin Cole

Justin C. 
Rating:
5.0

Rose was super helpful and kind. I recommend you go and see her.

Amy B. 
Rating:
3.0

Customer did not leave a comment.

mark O. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
1.0

This was by far the worst experience I have had with U-Haul. My location was changed multiple times and I did not get the trailer I order two months prior. I will never be using U-Haul ever again. The customer support was unhelpful and rude

Molly M. 
Rating:
5.0

service was courteous and helpful when I had questions. Ali , the manager personally made sure that I had a good experience upon returning equipment, making it overall a fast friendly and personalized experience . Thanks so much uhaul/patriot gas station in willow creek ca. . . Five stars and two thumbs up. -Geoffrey Campbell

Geoffrey C. 
Rating:
5.0

Customer did not leave a comment.

frank P. 
Rating:
2.0

The young lady that assisted us was not very knowledgeable and the truck we rented reeked of marijuana and bed of truck was covered in leaves.

kathleen W. 
Rating:
1.0

Customer did not leave a comment.

Rachael K. 
Rating:
4.0

The location did not open till 10 AM when my drop off time was 8:30 AM. U-Haul should know the hours the drop off location is open.

Helen L. 
Rating:
4.0

Customer did not leave a comment.

david T. 
Rating:
5.0

Customer did not leave a comment.

jeff T. 
Rating:
5.0

Customer did not leave a comment.

tim F. 
Rating:
5.0

Kevin was very helpful and knowledgable.

BRIAN M. 
Rating:
3.0

I tried calling several times to find out their hours to no avail. When I whet to drop off the car dolly they did not have hours posted on their door either.

Robert B. 
No reviews have been submitted for this location.

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