The old man was very nice and had jokes. I’m going through a separation and rented the 26’. He definitely helped lift my spirits up! Thank you old man they call him.
Austin J
Customer Reviews for Meridian Express LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement necessary. Paul and Lizzy are extremely knowledgeable and helpful! This location is always my first choice whenever I need something!
GEOFFREY APaul and Courtney exceeded my expectations. Great people running this place. Would recommend to anyone. I appreciate the kindness and friendly service.
Kyle RStaff were outstanding, excellent. Location and UHaul switching dropoff location was terrible.
Vincent SFriendly staff. Easy to get in touch and communicate with. Great experience overall. Will use again.
Anthony ZRetain good employees like the one who helped me.
Richard CThe guys were very helpful. Easy in and out rental and drop off. Thanks guys!
Jana NThe cost for mileage is way too high.
Darci JThe gentleman behind the counter was great (I forgot his name!), the lobby was spotless & the security system was impressive as well. Great location, too.
Brian HPaul was amazing
harrison cI had a reservation but was not able to get it till after 1pm Service was very bad. When I got the vehicle, Inside was dirty. Worst experience on U-Haul since I have been renting
James LThe counter person was very nice and helpful when we needed a truck at the last minute.
Bradley MGuys that work here are great
Nathan HFrom the location to the helpful, patient service provided by the staff, our move was made much easier and a lot less painful. Overall great experience!
Noel BI'm pleased
Badeh MEasy checkout, friendly counter service.
Michael PRachel and "The old guy" were fantastic to work with! Thank you for all of your help!
Carol SCurtis and “The Old Guy” were so helpful
Bridget S.
GARY RGreat customer service. Friendly guys. Easy process.
REDA LThe staff was friendly and took the time to explain everything really well. Easy and fast process.
Christopher BComment is that the drop off was super smooth. The young man that helped me was thorough, pleasant, and quick. The trifecta of what a customer could hope for.
Jeff BThanks for excellent service.
MICHAEL DStaff were very efficient and courteous. I was in and out very quickly, for both the pickup and return. The equipment was well maintained and performed perfectly. Very pleased.
Jeff LGreat customer service! Highly recommended, rented from here twice already!
Cedric DPaul and Curtis were top notch in their service!
Brian SThe maintenance of weeds was not kept up. But, what does that have to do with a rental. Just needs landscaping work. Nice customer service.
Cynthia SThe two representatives at this location were very friendly and helpful. The team was a young woman and older man, Lizy and Paul respectively. I may have gotten their names incorrect but nonetheless they were helpful, informative, and professional. There was a longer line of people when picking up the vehicle and the young woman worked efficiently to process everyone. Then when returning the vehicle, the older gentleman was quick to confirm vehicle performed as expected, the back was open and received the keys from me quickly so I could get on my way. They both worked together as a good team and did their job very well and efficiently.
Jerome LWorker was upfront ready to help direct us to the drop-off point.
Sean MCurtis and the old man were great, I made it to the wrong location and they help accommodated for me that I was able to pickup at there location since I was already there which was very helpful. Highly recommend this location.
EDDIE RPaul “The Old Guy” made my day. I arrived 30 minutes before the store opened and so did Paul. He not only showed me where to drop the trailer off in his sweet RAV4 with 280,000 miles on it but helped me detach it and test my cars towing running lights. Found out I popped a fuse. He really made the experience great.
Bradyn sExcellent Customer Service, Professional, Friendly and Fast Return Trailer.
John ALizzy & the old guy were extremely pleasant. 10/10 rental experience.
Patricia HThank you 😊
kejana CSimple and easy
Robert CGreat customer service Paul always make the transition smooth and easy
Jovaun AGreat service!
Joy BAfter choosing the E main puyallup store and it then choosing meridian for me, i went up there and it was Super slow customer service, older guy took an entire call while helping me, a deposit i didnt know I had to put was charged. Returning the trailer I went inside the office and there wasnt anyone in there for a solid ten minutes, so we took the trailer to the back of the storage lot to see them chatting. We asked where to drop the trailer off and they said put it back where we got it, and afterwards I ask the younger guy about my deposit and he seemed confused. Eventually he figured it out but it seems as if I didnt say anything it wouldn’t have been refunded. Terrible experience other than the actual trailer. Older guy was respectful at least unlike younger guy.
Mateo MFantastic experience. Great communication and they were very helpful.
Kyle CPrompt service Good communication
Linda MOutstanding service.
Al SPaul and Curtis were both outstanding! Courteous, professional, and customer focused in their interactions.
Brian SPaul and Jake were awesome.
Darian BWonderful workers here at this location. Helped me navigate the rental process and made it easy and fun.
Robert LGood customer service service.
Cathy PSecond tine there. Made it easy for pickup and drop off.
Michael Fcomputer was slow but team was outstanding
Brannon SStaff was very absent and had no desire to help. Appeared as though they hated their job and didn’t want to be there. I also noticed my mileage charge was not correct. I have used this location many times in the past but I will not be back.
Amanda LI have to first give a great review on the pickup location at Meridian Express LLC in Puyallup Wa. They were beyond Awesome and brightened my day!!!! The old guy (he said call him that) and Rachel were super nice and professional and quickly got me all checked in. I was even having trouble with my app so I could take pics etc of the truck before leaving and Rachel helped me out with fixing it. Thank you Meridian Express LLC,
Delanne GGreat customer service helped me a ton today thank you
Ehab AI was assigned to another drop off location, but it was closed on the day i wanted to drop off. Paul was very helpful and made the drop off easy
STEVE HGreat customer service
Tania TThey were so helpful. They even called the day before and offered the truck to us a day early which saved our move. I would highly recommend them.
Terra MWonderful experience! I walked in with no reservation, looking to accomplish a moving task, and was guided by "the old guy" and Rachel (if I recall correctly). Both extremely helpful and knowledgeable. I was able to knock out my task in a few short hours and returned the rental trailer the same day, thanks to their expertise. 10 out of 5 stars! ~Joe
JOSEPH MThe older gentleman was extremely helpful.
Cody SRachel and the her fellow team member "the old man" was excellent and provided me with all the information about the equipment I was renting. The transaction was a quick process and was on my way. Definitely will be back for my moving needs.Thank you.
Stanley GService was amazing. Checking in was an easy process. I forgot the gentleman’s but he was very pleasant and efficient. I would recommend picking up from him again.
Greg JIt was easy to book online. Rachel at the Puyallup Rental is amazing. She does it all! She is knowledgeable and patient and at the end of a busy day still calm and kind. The trailer was great, easy to return
Amy S