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Ronald I
Customer Reviews for Express Tire and Brake
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged a cleaning fee at drop off even after pictures of unclean vehicle upon pick up.
JOHN FFast and curtious, no problems.
winn pGreat folks
Aaron TThe gentleman at Express Tire and Brake was very professional and showed us everything we needed to know about the equipment. We were towing a car on a car hauler behind a 26ft truck, 2200 miles. Uhual contacted us at 5pm the day before our scheduled pick up to let us know that the equipment we reserved was not available at the place we reserved and that we had to travel 50 miles to get what we reserved. Awful info the night before a 2200 mile move. Not the fault of the pick up location.
keven hComplained about having to many pieces, told me to go find a spot, didn’t assist with backing in or disconnecting.
Byron SThis location was great, unlike the location in Boerne Texas. Super easy transaction and truck was clean!
Landon VReady to drop off truck a day early (Sat) but business was closed until Tues. The business was not open on Sun, the day it was due to be turned in. Had we been informed we could have dropped the truck earlier on Sat or even Fri night. Made the entire experience more stressful than it needed to be.
Denise GTerribe
Carl HDealer could be friendlier on the phone. Seemed too busy to provide information.
JONATHAN BN/A
Thomas Snice and easy
BRANDIE COvercharged, owner unpleasant and dismissive!
CAROLYN CDavid was helpful and courteous, and he didn't try to upsell.
JUSTIN BNothing
MICHAEL DBusy place, small inventory
MICHAEL TI now know where to go if I need to move something in the hill country. A solid contact to have in a town I frequent away from my home.
ROBERT TAnother tire/auto repair business that was closed on Fri (my drop off day) which did allow 24/7 drop offs. The drop off area was cluttered with other uhaul and automobile s making it tight to drop off . Also, the area to park the equipment was a muddy grass area, so it worked but not the best.
MICHAEL TNot using you again if I can help it
JULIA CIt was a great location and the drop off was simple. No problems at all.
Ramon Pnull
COURTNEY LFast and friendly. Easy in and out
JAMES FCustomer service was great, good selection of trailers
DANIEL Gnull
SYLVIA RIt was easy getting a trailer. I didn't have to reserve a trailer. The people there were helpful and there was very little waiting time before I was on my way
DANIEL Gnull
WALTER Hnull
Kathleen BFast, curious and professional. The customer service was great. The equipment was clean and in great operating condition.
RANDY Gnull
CHASE Snull
RICHARD WI made an afrer-hours drop-off, but that's ok, because your "self-checkout" worked great.
LARRY PFast, curious and professional. The customer service was great. The equipment was clean and in great operating condition.
RANDY GWe had at one location and we had to take it to a second location because they had too many large trucks.
jill rGood ad is.
GARY SIt was easy getting a trailer. I didn't have to reserve a trailer. The people there were helpful and there was very little waiting time before I was on my way
DANIEL GThere was no one at the location during working hours, so had to use drop-box which cost us an extra days billing; under dispute.
DAVID DCustomer service was great, good selection of trailers
DANIEL GThe electronic receipt you sent me was all zeros
mark gFast, easy, trouble-free
MICHAEL WIt was miserable. The truck had no heater and it was freezing all day.
Bradley HKeep your trucks maintained. This truck had no heat. This truck had too much play in the steering wheel. This truck had annoying clicking noises coming from the engine. This truck had mushy brakes. On the plus side, this truck had brand new Michelin tires. The check in and out process was nicely orchestrated by David.
BRIAN KGreat customer service friendly. Service process
JEREMY FReceiving management completely unhelpful…angry I was directed to their facility
David PThe owner/manager was repugnant. Dirty location. I requested a certain drop-off location near my destination. He designated a different location where no one showed up at their opening hour. Very disappointed and difficult.
CHARLES KThe staff at Express Tire and Brake were very helpful and made the process easy. I will definitely go back.
VICTORIA H