Customer Reviews for Express Towing and Recovery
(U-Haul Neighborhood Dealer)

Rating:

1.0

Place was filthy to include the smoke filled office, poor lighting, extremely poor customer service. They provide no assistance in unhooking the equipment” I was told To drop it off any where I chose”. After dropping the auto hauler off, I returned to the office to request a receipt and was informed “they do not provide them as everything is recorded on camera”. I requested a signature and the individual scribbled some lines on my invoice. Extremely poor customer relations individuals work did not offer to assist me in backing my RV with trailer into the final drop location. I would no recommend this facility to anyone to either pickup or drop off your equipment. I strongly recommend sending someone to unknowing go to this location to rent or drop a piece of equipment. In fact no one even came to inspect damage to the equipment, fortunately METTS did mark the equipment with circle black X’s prior to my leaving their location. I would be happy to discuss this further at your convenience. Sincerely, Normand Lefebvre

Rating:

2.0

The inside of my U-Haul was absolutely filthy when I received it. And then I go drop it off at the drop off location and I GOT CHARGED for someone else’s mess. I will not be using U-Haul again especially with the express towing location the communication was absolutely poor when I got there they did not have anything ready for me and I had to call and wait until someone else arrived and had to go through someone else on the phone to finish up a process would HIGHLY not recommend.

Rating:

2.0

Have someone ready to help, in the mechanic garage they call an office.

Rating:

2.0

I was stuck in the freezing cold with the ramp down at my storage unit waiting on a roadside tech who was going to take more than 2 hours to arrive. I ended up getting it fixed at my own expense so I could complete my move, in the dark.

Rating:

2.0

I had online reservations that got changed when I picked up the equipment. The pick up location computer was not working and things were definitely not set up properly. Drop off location said to leave the trailer by 10 pm. It was picked up behind a locked gate. I was not going to leave the trailer unattended outside of a locked gate. I did arrive before the location was opened and waited for someone to arrive. They charged me for an extra day? That's unacceptable. Very unhappy with this rental.

Rating:

3.0

add cement to the area where equipment is located. now is under tall grass and dirt.

Rating:

3.0

Okay forgot about 20.00 self return! Don’t forget my Friends dealers change 20.00 if you don’t return your trucks yourself! Ugh!!! Beware!!

Rating:

1.0

Reserved for 9 AM. Only person who could do rental was out on call. Came back around 9:30. Had issues with computer. Business is a towing service and garage, Place was FILTHY.

Rating:

3.0

It took FOREVER to rent it. Literally took an hour and we were the only ones there.

Rating:

5.0

Nothing, The Staff was Friendly and Helpful, saved my Christmas Vacation when my car broke down and I need a way to get to my Destination with everything that was packed in my Vehicle. Thanks

Rating:

3.0

The lot is muddy and wasn’t sure where to park. I also wasn’t sure whom I should speak to so I checked the truck in myself with the U-Haul app.

Rating:

3.0

The chArged my card almost $47 for gas when I brought the truck back on E because that’s how I picked it up and it’s in my contract it’s was on E

Rating:

1.0

Have clean truck and Clean grease and smoke free facility

Rating:

4.0

I had to go to 3 different locations to pickup the trailer I needed after I had made reservations for all 3 of them because the first place I went to the computers were down, the next didn’t have someone trained to work the system. It was a very big headache to rent the trailer I needed

Rating:

3.0

Computer system was problematic during check in

Rating:

1.0

No one there! Old beat trailer and the place looked like an abandoned wrecking yard.

Rating:

5.0

The guy was very nice! Even think I got a flat tire right before it was time to be back and he was very understanding and kind. 🙃

Rating:

1.0

Express towing didn't have it in their records that we were getting a u-haul. When I arrived I had to call someone as there isn't a no contact service, spent over 45 minutes getting everything settled. Ended up with a 20" instead of a 10". Someone had been living in it, it was on E and there was no AC, air actually blew hot, even when off, not a good thing in August. Never go here again

Rating:

5.0

Test drive the returned vehicle

Rating:

1.0

Nothing but a headache. Not only did the lady in charge of it not know what she was doing and needed assistance from her boyfriend , that was a mechanic, but my order was supposed to be free because of the promo code FIRSTORDER. It said $0 due for the reservation and pickup. They said U-Haul would reimburse me. That never happened. I did the live chat, I then was told to call the scheduling manager, did that and have been sitting on hold listening to this music for 49 min already. I was also not able to return it to the listed location in Vero Beach and we had to deal with that. I also see I got charged for excess mileage and gas. Gas tank was at the same place at pickup. If there was more mileage, it was due to trying to find a different location to return the truck to. That promo code others used that day and weren’t charged. Had I known it was going to be that high price, I would have gone with Budget trucks, as they aren’t as high as your company. Also, my cargo trailer that I rented a couple of days later was charged to the wrong card. I’m taking screen shots of my wait on this phone. Ridiculous when it says 15 min. I now have to go to work. I expect a supervisor to contact ASAP.

Rating:

2.0

Person who does the Uhauls not there, took 30 minutes for backup person to get us our truck. Truck was fine though.

Rating:

2.0

Very old printer so it takes a while to print. This is a wrecker shop so it is not their main business. Very dirty. A woman should not be picking up from here.

Rating:

5.0

Did did a great job checking us out !

Rating:

4.0

Turned truck in before rental time was up but was charged for an extra day.

Rating:

2.0

I dropped the truck of on Thursday morning and they did not check it back in till Friday night. And charged me for extra miles! So it was OK to send me an hour away from my home to the pick up location than another 30 minutes in the other direction to pick up the tow trailer and charge me for driving around to pick up your equipment. Not cool U-Haul. I was also told that if I bring the truck back with a quarter of a tank of gas I will get credit for it since I got it on empty. No credit just an extra bill.

Rating:

5.0

Very nice people!!

Rating:

5.0

The staff there was very friendly and helpful and seemed generally concerned about the cleanliness of the equipment that I rented

Rating:

5.0

Only because I won’t recommend UHaul!

Rating:

1.0

This location was supposed to be open between 9am to 2pm. I arrived to drop off trailer at about noon and location was closed up totally. Another customer was there also to pick up a trailer he had reserved, but could not get because it was closed up. I would tell people to avoid using this location for their U-Haul needs.

Rating:

3.0

Have better signage for late drop off

Rating:

4.0

It was an auto repair shop so I was not expecting a clean place. Jason was very competent and professional.

Rating:

5.0

Trailer lights did not work. Had to wire them ourselves.

Rating:

1.0

We are very disappointed with uhaul and the rental agent. Both have promised call backs and we have not heard from either one. We were billed additional charges and late fee without any notification.

Rating:

5.0

Had a small issue bur Jason at the site and the Regional manager Roger, and the very Nice lady in customer service Miss Kathleen W. was very helpful and understanding and resolved the issue in a very timely manner. I would like to thank all involved very much and will return to U-Haul in the future.

Rating:

5.0

Will be picking up trailer at this location for round trip. Was extremely helpful.

Rating:

3.0

Hard to find. Way back in the rear. No one to meet me up front. Had to go around back to find someone

Rating:

2.0

no one present knew how to process a returned truck, three other businesses going on at the same time, tediously slow.

Rating:

1.0

i gave them 1 star because it wouldnt let me give any less. the guy named roger was very very rude and caused my daughter to have a panic attack and end up at the hospital. will NEVER rent from uhaul again

Rating:

3.0

Use the other u haul on hwy 127.

Rating:

1.0

It would be nice if I wasn't having smoke blown in my face. The truck was missing some. Plus I need a refund on my boxes I paid for that I haven't received.

Rating:

3.0

nice guy was helpful with answers and pleasant. Had trouble with computer.

Rating:

4.0

The guys here were great even staying open later for us to get the trailer.

Rating:

5.0

Training

Rating:

2.0

When I arrived, the location did not know about my rental reservation. I had requested a different location, but when I arrived, I was told they did not have a 5x8 trailer and my reservation was sent to another location. Since U-haul is the only company that rents trailers, they can get away with treating customers like shit.

Rating:

4.0

Nice people, very professional.

Rating:

3.0

We had to go to 3 locations before we could find a UHaul that could help us. That was a bit frustrating but we finally got our UHaul trailer at West Ave.