Customer Reviews for Exxon Mobil

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Exxon Mobil

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Heather W.
Rating:

Customer did not leave a comment.

ANTHONY H.
Rating:

The drop off address was not correct

Alisha F.
Rating:

Customer did not leave a comment.

Rudolph S.
Rating:

Customer did not leave a comment.

Mark P.
Rating:

Customer did not leave a comment.

Lorena M.
Rating:

Customer did not leave a comment.

Francisco P.
Rating:

The smelled bad like urine. Overall good experience

Armando G.
Rating:

Customer did not leave a comment.

Jessica D.
Rating:

Customer did not leave a comment.

Beverly S.
Rating:

Customer did not leave a comment.

Flavio A.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Have more trucks and trailers available for rental. This location only had one truck and no trailers in stock, causing me to wait three extra days for availability.

Louise K.
Rating:

Customer did not leave a comment.

CHARLES O.
Rating:

Very professional and helpful ,which is very much appreciated during these extremely difficult times.

Sarah G.
Rating:

I had the pleasure of renting 3 trucks from this location for my move and every time I left smiling. The gals that work there work hard and fast.

Chritopher W.
Rating:

Customer did not leave a comment.

Julie F.
Rating:

Customer did not leave a comment.

Jonathan F.
Rating:

Customer did not leave a comment.

Kirk M.
Rating:

Customer did not leave a comment.

Nancy M.
Rating:

We had schedule to P/U the 26FT truck on State St. in Hemet which was close to us. The day before you called and tell us you don't have the truck and we had to drive all the way across town. Then we had to wait for the cashier to ring up customers getting gas and snacks before she could help us. Set us behind a hour and a half.

margery F.
Rating:

Customer did not leave a comment.

Richard K.
Rating:

They were trying but not quite up to the local main office. A computer problem led to a nice young lady using her smart phone to complete the transaction which is commendable and it worked but made me feel some concern over security. The problem was above her level of management so not her fault as she juggled operating the gas station and helping me. I can only praise her efforts. The truck box stunk of ? but aired out nicely w/lysol spray.....

Sally Y.
Rating:

Communication. When you say you will call back, do so. When someone turns in a truck, receive it accurately and timely!

Taylor C.
Rating:

I would never use this place again. The customer service was horrible. On the website it said there was a 24 hr drop off but we were told it could only be turned in between 7-7 even though there was someone there. When I reserved it I was quoted $35 for the rental and insurance. When it was picked up it was double that. When I reserved it there were charges that I wasn't informed of. I would have gone somewhere else but I needed the truck that day and did not have time to find another. When the truck was dropped off I gave the keys and instead of just checking the truck we had to wait for her to take her time and move the truck when that could have been done later. It didn't seem like she wanted to help at all. She had no problem keeping us waiting. We were told the initial charge was a hold when we were finishing up all the paperwork. Instead they charged our card with the complete balance and let both of the charges go through which resulted in an overdraft fee. When we called to have it fixed the manager said its not his problem and hung up on me. I really feel like this particular location is a scam. They are rude and inefficient. The fact that there was 2 charges that actually went through and they didn't want to do anything to help makes me think that they do this to all their customers and we just happened to catch it. I will never use or recommend UHaul again.

GREGORY T.
Rating:

Please have agent double check gas level before handing over the keys to the customer. Gas level was almost a 1/4 tank lower then on printed contract. Good thing I checked it before driving off lot.

Edward L.
Rating:

The attendant was real nice, but she had to work the register, run the coffee machine and a whole host of other responsibilities before she could help me. Freakin place was busy too. Kept having to kick me out of office to go help people. Took me like 45 min to get the hell out of there.

Jaime T.
Rating:

Customer did not leave a comment.

mike R.
Rating:

Customer did not leave a comment.

Ellen T.
Rating:

It was easy and hassle free.

Yesenia C.
Rating:

Absolutely professional and courteous! Keep up the great work !!

gabriella G.
Rating:

Customer did not leave a comment.

John M.
Rating:

Customer did not leave a comment.

Patricia B.
Rating:

Customer did not leave a comment.

Susana F.
Rating:

Customer did not leave a comment.

KELLY W.
Rating:

Very quick and helpful.

Erin C.
Rating:

I received great service. The staff was very helpful.

gayle M.
Rating:

The service station attendant that handles the rentals did her job well, but I had considerable waiting time because she was multitasking and there were computer glitches that slowed the process down.

CYNTHIA C.
Rating:

Customer did not leave a comment.

don F.
Rating:

No hassles, no attitudes, great, friendly service.

Steven T.
Rating:

Customer did not leave a comment.

Raquel W.
Rating:

N/A

JOAQUIN F.
Rating:

Customer did not leave a comment.

Willard S.
Rating:

The crew at the location is excellent. Pickup was quick and painless, and they were very thorough in checking the truck over before the rental. Truck was clean and appeared well-maintained. Thank you yet again.

Matt P.
Rating:

The service at the Mobil station was amazing

Gregory R.
Rating:

The staff at the pickup for the 26 ft truck was very helpful.

Laura K.
Rating:

Thank you!!????

anthony M.
Rating:

Your representatives are very sneaky. And your insurance company never returns calls. Ill go to Ryder or Pennski and my friends will too.

BRENT R.
Rating:

Everything was good

Donald M.
Rating:

Well versed

Ronald M.
Rating:

The two girls were great, they knew what to do and are very pleasant to deal with.

ERIC ROBERT H.
Rating:

Customer did not leave a comment.

Tamra W.
Rating:

Our customer service was excellent. Lauren was very helpful and professional. We will definitely be doing business with this Uhaul location again.

William E.
Rating:

Customer did not leave a comment.

luis H.
Rating:

Customer did not leave a comment.

Erin H.
Rating:

Amber doesn't exactly know what the protocol and guidelines are for renting the trucks, and completely misinterpreted the policy to me and my father. I had to call another number to try and figure out what was going on. On the day of the rental, she was extremely rude. Not once did she greet us or was welcoming in any way. For the amount of money spent on this rental I would have expected MUCH better customer service. I had to ask the questions about gas, return times, costs, insurance, etc. About the only thing she asked was for the payment, and if we wanted a dolly... EXTREMELY disappointing. I work in an environment with thousands of people each day who ask a variety of questions and I will not recommend this location or Uhaul necessarily. Even the manager I spoke to at another location could use customer service training on how to treat people.. all 3 people I dealt with during this process were extremely rude and not very knowledgeable about services rendered by Uhaul

Sandra P.
Rating:

Very helpful agent in Hemet. Great follow through.

melissa L.
Rating:

Customer did not leave a comment.

Laurie F.
Rating:

Easy, peasy except the loading and unloading of all my stuff. The location I rented from was very efficient, friendly and helpful. I'm not moving again soon but would highly recommend UHaul.

William E.
Rating:

Great location!

mark M.
Rating:

Ladies were very helpful and friendly in Hemet

ROLAND J.
Rating:

Customer did not leave a comment.

manuel L.
Rating:

Customer did not leave a comment.

jeri U.
Rating:

When we picked the truck up in the morning we were told that there would be someone at the gas station to check us out if we brought the truck back after hours. When we got there, after hours, we were told that was incorrect and we should not have been told that.

John R.
Rating:

Customer did not leave a comment.

lisa L.
Rating:

Customer did not leave a comment.

Jolene P.
Rating:

Almost four hundred dollars to drive to Orange County and back to Hemet!!!! The gas gauge showed 3/4 of a tank starting out and a 1/4 of a tank upon return. Seventy- five dollars gave me a smidgeon over half a tank yet, when I put in $17 more it zoomed up to a little more than 3/4 of a tank. Mileage was 183, something when starting out and stayed at 183, something when I was entering Corona. By the time I returned to Hemet the mileage read 185, something quickly approaching 186,000. What is Up with the gauges? Is this intentional or defective gauges? Almost $400.00 for an hour and fifteen minute drive with an empty truck! Will definitely be using Penske from now on!

Jolene P.
Rating:

Hated paying double the price for being overdue on check in time but, it was my fault for asking friends that drank the night before!

melissa L.
Rating:

Great customer service ,clean store , quick and easy. I love this store.

epigmenio P.
Rating:

Customer did not leave a comment.

Jason B.
Rating:

Interior cabin clean but exterior very dirty.

christine G.
Rating:

I told Amber I was returning the truck the same day. She told me no problem return it to whoever is in the store. When I return the truck I was harassed by the person the girl she did not want to take the truck that day and said I was supposed to return it the following day.

Rickie C.
Rating:

Customer did not leave a comment.

Maria D.
Rating:

The personal working were friendly and professional......thank you for a great service

Erik L.
Rating:

Could not find location initially. When completing drop off process was not given code for drop box and only boxes available required codes. Asked worker and she said we needed code. Had to contact customer service several times to get assistance. Ended up having a supervisor permit us leaving keys with worker, however when we went back into store she had locked all doors to go to break. And was rude when we gave her keys. Took about an hour to return truck when it should have only taken 15 minutes at most. And was charged for going over miles because I couldn't find location. Do not plan on using UHaul in the future.

Lashina L.
Rating:

Customer did not leave a comment.

Ryan W.
Rating:

UHaul Rental Location was helpful and courteous. UHaul Rental Experience was terrible due to Reservation for Truck being unavailable and was only called at the time I was supposed to pick up truck as I was driving to Rental Office. I was then told I would need to drive 40 min away to pick up and drop off truck causing me to add ALOT more miles I had to pay for due to Uhaul not having a truck 5 minutes from where I was moving. I should not be paying all the additional milage due to Uhaul sending me 40 minutes farther due to Reservation issues. NOT HAPPY.

ROBERT V.
Rating:

Customer did not leave a comment.

Linda K.
Rating:

Very helpful & pleasant employees.

YVONNE W.
Rating:

The truck was loud didn't ran properly I didn't finish my move it was embarrassing it would go into gears right I thought I might have a accident so I returned your truck the next morning no I would never recommend to anyone

Donald D.
Rating:

Amber was awesome. Great service

Renee M.
Rating:

Very helpful!! Professional,

Bhagawani S.
Rating:

Cannot find location map is incorrect! All employees know except call center and Moreno Valley! Windshield and vehicle filthy and inside truck of back was very dirty! I

Nicholas C.
Rating:

Everything went well, the truck was dirty inside and out. The head lights need to be adjusted, they seem to be to high. Thanks for everything.

Nancy C.
Rating:

Customer did not leave a comment.

Ramon G.
Rating:

Customer did not leave a comment.

KENT K.
Rating:

Customer did not leave a comment.

Gwen P.
Rating:

Have the equipment asked for. I reserved 2 furniture dollys, received 2 utility dollys. I also reserved an appliance dolly and did not receive one at all. Considering this is not where I reserved the truck for, It was ok.

KATHRYN B.
Rating:

Read the mileage with employee

jenaro A.
Rating:

Customer did not leave a comment.

Paulette O.
Rating:

Customer did not leave a comment.

Cora L.
Rating:

Took over an hour to check in. The girl had no clue what she was doing.

Julio E.
Rating:

Customer did not leave a comment.

Juan A.
Rating:

great job

Mellissa L.
Rating:

Nothing they were fast sufficient and great customer service

Martha L. M.
Rating:

Every single person at this location is absolutely wonderful. They were extremely helpful, professional and just a joy to deal to with. I was extremely satisfied with the service.

Freddy C.
Rating:

System was down i was scheduled to pick up uhaul at 7 am didnt take it til about 730 so they had to call and make my reservation again

Mike W.
Rating:

Customer did not leave a comment.

Miguel L.
Rating:

When we arrived to drop off the u-haul truck (same day), the employee told us that their internet was down and we could not drop off the truck there and sent us to another place which turned out to be closed and not our return place in our contract. We called U-haul customer service line and the representative on the phone mentioned that we could still drop off the truck and the employee could close the contract once internet service was available. Once we mentioned this to the employee, he changed his story and said "sure". He completely wasted our time and we were very disappointed in this situation.

CARLOS G.
Rating:

Customer did not leave a comment.

Jill M.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top