Customer did not leave a comment.Andres T.
Customer Reviews for Exxon One Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CLARENCE D.
My appointment to pick the truck was at 7:00am. I drive 3 hours to be there. The facility did not even open until 8:00am. The owner of the facility had a very poor attitude and told me too bad, I could go somewhere else and pick up a truck. This out my already stressful day an hour behind schedule. I feel that there should some compensation for have to wait an hour past my scheduled pick up time.Christopher H.
The truck I reserved for drop off near the home I was moving to ended up not being available at the originally designated location near the home I was moving from. Another location was selected for me and it was arranged (without my consent) that I would return the truck to the location I picked it up from. This was a huge inconvenience on top of an already stressful day. The store clerk was unaccommodating and my husband and I ended up spending an additional two hours on the road at the end of an exhausting day. When we did present to return the truck, the claymore clerk hadn't had the training to accept the uhaul return, so that was an additional ordeal.DEANNA B.
Customer did not leave a comment.STEVEN R.
I could not understand the man that we rented from. He also did not have a lot of patient. It ended up costing double from what was quoted over the phone. The truck had a smell and needed to be swept out. It got some of our things dirty. No I will not use U-Haul again.Patrice B.
Customer did not leave a comment.DEBORAH H.
This was a gas station. I'm a 55 yo female. There was no one there to help attach the equipment to my vehicle. The attendant was kind but difficult to understand. He asked a customer to help me, but the customer did nit attach the lights. We had to figure that out. When returning the trailer, I had to skillfully back it into a very specific spot for him. The parking area is not large at all and maneuverability is not conducive to equipment renters with little trailering or truck driving experience.Connie B.
Have truck at the location I booked , don't change without notification. Truck leaked in the back furniture got wet.Carl H.
Have your equipment in good clean dependable transportation,and have your equipment at a facility that's staffed to serve people in need of moving equipment having to spend 2 hours total in the store waiting for a manager to come check the vehicle in on return was ridiculous to only get charged more than I was quoted even though I brought it back 3 hours early with more fuel than it had when I left and had a list of problems with the truck itself!! Absolutely disappointed Will never use U-Haul againTroy H.
Transport crank to lift receiver was near impossible to crank.Patrick C.
Drop off was easy and fastGODWIN A.
Facility was clean and easy to navigate. The lockbox for the key drop was easy to find. I didn't have to go inside or interact with any of the store employees.Charles G.
Customer did not leave a comment.Douglas K.
Customer did not leave a comment.Eduardo G.
Nothing, everything went well.Hugh W.
Train the people in the store to know what they are doing would be a nice start. The female working at the time was extremely rude. I would not ever use this location based on the customer service experience we had. Or maybe I should say lack of customer service. Really really bad experience.Jeffrey R.
The truck we rented had 164000 miles on it and the front suspension was in very bad shape. The ride was very bumpy even when the truck was not loaded.Robert G.
The Uhaul rep was juggling many responsibilities but did a great job.James C.
Customer did not leave a comment.Anthony C.
No improvements necessary. Great experience, easy pick up and drop off and vehicle was very clean.Caleb C.
Customer did not leave a comment.Amanda R.
Super easy to pick up and drop off! Great costumer service that was quick!Sarah B.
Customer did not leave a comment.Corinne H.
Customer did not leave a comment.DRAKE H.
Customer did not leave a comment.James L.
Great experience with the truck and the people!ricky P.
Customer did not leave a comment.Gilbert L.
Customer did not leave a comment.William H.
Customer did not leave a comment.Jeremy G.
The truck had damage and leaked water awful. It soaked like 15 of our boxes which one was pictures and ruined half of them. Also we were supposed to have received a 20 mike credit because the dealer near us didn't have a truck and this wasn't given a check out either. I expect a phone call from uhaul and for this to be rectified.RUSS M.
Customer did not leave a comment.Todd C.
Customer did not leave a comment.Michael P.
I need a friggin receipt. Was a one way rental and turned the truck in at Uhaul Neighborhood Dealer, 11240 Cumming Hwy, Canton, GA 30115. They said a receipt would be emailed to me, yet I got none. Called and the girl couldn't figure out how to do it. I have to have a receipt, as my company is reimbursing me, but only with receipt!!!john M.
two things. we rented a 17 ft truck a week out only to get to the location and be told they did not have our reservation or a 17' truck. ridiculous. also, this is a convience store, so the clerk has to stop everytime a customer for the store comes in, to take care of them before finishing with you. makes the transaction take much longer.ANDREW B.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Bill B.
Charged me mileage for having to drive out of the way dropoff locationJonathon A.
I am very satisfied and they were very courteous.Nancy V.
Customer did not leave a comment.John B.
Customer did not leave a comment.BRENT K.
Gas station is staffed with one attendant, who is responsible for everything. Uhaul customers take longer than a convenience store / gas purchase, and the small gas station can be surprisingly busy, so be prepared to take 45-60 minutes before the employee is able to complete the uHaul rental process, especially on a weekend. Rental was also a little frustrating due to previous customer not returning the truck we had reserved, so we had to get a smaller truck and take more trips, resulting in double the mileage we had planned, costing us almost double what we had planned. Overall, nice enough people, just not a convenient experience.Joshua D.
Customer did not leave a comment.christopher N.
The Gal Checking me out was not very nice... made me wait 15 min plus while many customers went in front of me.Kristopehr K.
Customer did not leave a comment.buck S.
They too busy to take time to help hook up truck to trailer, waited one half to one hour to get truckThomas K.
Customer did not leave a comment.Deb K.
Customer did not leave a comment.Cody R.
No real improvements. Location is part of a gas station. Trailer loading was difficult due to the slope the trailer was on up against the curve. They need stop blocks behind the trailer to keep the back in from resting on the curb so the trailer can be tilted on to the tongue of the truck.Brian S.
I was charged $5 for a dolly I did not use and another $5 for furniture pads that were not in the truck because I didn't need them. I would have declined them since I was only moving stuff in storage bins and boxes.John W.
Customer did not leave a comment.David H.
Customer did not leave a comment.Derick H.
Customer did not leave a comment.MIKE C.
Excellent Service ..NiranjanReddy I.
Staff acted as if they were doing me a favor instead of their job. Two people on location, argued briefly with each other about who would do the returnharlin S.
Provide a cargo trailer with a jack on the front. Rediculous. I own multiple trailers and I'm not some skinny housewife.Roger B.
Customer did not leave a comment.Jason B.
Uhaul should actually have the truck you reserve at the location you reserve it at when the system says they will. Didn't bother telling me you changed the location probably do this to just to add more billable mileage. Same thing everytime we rent from Uhaul. Had to 45 minutes to pick it up. Then when returning 30 minutes and they gave up finally received email two days laterJames B.
Customer did not leave a comment.jef R.
Michael was great, but they were short staffed when we returned the vehicle. I was unable to discuss the final bill and did not get any paperwork as they asked for my receipt when I brought it back. So I had no receipt except what was mailed to me. I do have questions regarding the bill but do not know who I should ask at this point. I have used other U-haul location and this was by far the best experience we have ever had with all of them even the U-Haul stores. The vehicle was very nice and not worn out.THE G.
This location did not meet any expectations I had. The 1 person who could handle our reservation was late to arrive and we had to wait on her. She was not efficient with the computer and had to call someone twice to complete our order. After signing the paperwork, she did not show us to the trailer nor did a walk around. We had to ask her where the trailer was located. We will never use this location nor recommend it.Gary B.
Customer did not leave a comment.Lillian D.
Great experience. Very nice staff. 100% recommend.JEREMY M.
Customer did not leave a comment.Carl W.
Took 40 minutes to pick up and drop off. Staff has to run register and handle uhaul business Plus they don't have any pricing details visible so you dont know what you are being charged until they print it out. I had to correct two mistakes and it took forever. Numerous phone calls made by worker to get it right. I will not use this location againTimothy P.
Nice serviceARTUR B.
I'm highly agitated with the pricing. I drove 40 miles and it was 79 cents per mile. Also with the insurance @12 and the bundle for the covers and dolley which was also 8. I should've paid only 51 because that's what it says on the site yet I didn't.DYLAN C.
The location rental was a gas station. They only had one person working, which caused me some delay. i thought i had set up for "express" rental, but when i arrived, it seemed i had to wait on the attendant. the attendant was great and handled my rental as quickly as possible, but with it being a gas station/convenience store, other customers did delay my rental. otherwise, this was a great rental.Mark H.
Customer did not leave a comment.john H.
we rent quite often Michael is great! always ready makes it quick and easy. need more like him .CHEROKEE F.
Customer did not leave a comment.Robert K.
During both pickup and drop-off of the trailer, the employees seemed frazzled because 8 apparently showed up at their peak time for the gas station and there was only 1 person working each time. They trailer itself didn't have a "kickstand" to support it when it wasn't hooked to our hitch. That made it difficult because the trailer qas quite heavy when filledShea N.
Customer did not leave a comment.Stacey Martin L.
Customer did not leave a comment.Charles Adam R.
Customer did not leave a comment.peter S.
Customer did not leave a comment.Philip A.
Customer did not leave a comment.Rebecca W.