Customer Reviews for EZ Food Market Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

The male rep that wouldn’t provide his name at the time of pick up was extremely rude & condescending to myself, father ( whom paid & is 90 yrs old) & my son. The rep lied twice say we only had 3 hrs, then saying it was an error & only 5 hrs for truck usage. I called U-Haul & spoke with Ms. Mary; whom spoke with him for a period of time, while I was on hold. He told Ms. Mary in front of all of our faces that I was lying about everything. My father saw the rep several times placing with processing my father’s credit card to the point my father Earnest Drumgoole thought he was being scammed and complained. We are a regular client at 1875 E. Ridge Rd & have never experienced any thing like this. My father was so upset as you can see on camera because the male rep was completely disrespectful towards me to the point my father stated that I didn’t need to be disrespected and that we can wrap this up now; while the attendant began the 5th attempt to proceed with the order he had been procrastinating to complete. My father Earnest Drumgoole was extremely disappointed and stayed that we’d never come to 700 Plymouth location again & it took an unexpected delay just to receive the truck & the male rep refused to do anything with the walk about or around the truck prior to departure. We never received any documentation for our records or for the truck while we were out for verification purposes. We did drive within the mileage limits we specified and returned the tank on the exact amount it was released to us with the first white line and purchased the gas at the same location. I had to ask the female rep to do the walk around with us prior to departure and she did willingly; we are grateful to her & she deserves acknowledgment please. We returned the truck in a few hours and a different male rep received the truck in for our completion and he was pleasant such as the female rep from earlier in the day. The first male rep is trying to extort one extra mileage and a quarter of a tank on our rental truck and that isn’t even accurate. The rep made out experience the worse, he was disrespectful to my family and to Ms. Mary why she was communicating with him. He is not the one to represent the store that he is at he’s switched his mind and comments so many times that only one can question his ethics and he’s terrible with answering questions and dealing with races outside of his own; he is a minority himself with a lack of integrity or disregard for anybody’s energy, money or time. We are disputing the additional charges that is trying to be implemented when we asked prior to rental and returning if there’s anything additional to be charged & we were told no.Please feel free to listen to the recording with Ms. Mary & the male rep for rental date. We will in the future return to 1875 E. Ridge Rd.

Rating:

5.0

The service was fine.

Rating:

3.0

Your app has hitches. When taking photos of the ‘equipment’. Also, the review processing time at pick up took 15 min which is a bit rough.

Rating:

2.0

The U-Haul app was not working for the employee or myself. It took 45 mins to check me in and give me my truck. He said it was taking long for every other U-Haul customer that day as well. The worker was very nice and apologetic. This is a U-Haul problem that needs to be fixed, especially when the services have time limits.

Rating:

5.0

The pick up and drop off were super easy. Everyone was pleasant and happy to help.

Rating:

2.0

My truck was newer and nice. Equipment missing. All trucks parked too close to get sufficient pictures and backed up to fence. . Help inside not very helpful when I had an issue with the mobile check in process.'

Rating:

3.0

U-Haul app is clunky. Tried to report what appear to be the beginning of a starter problem, but could not complete reporting on the app and ultimately abandoned the report. No clear instructions from the location regarding completing the return in the app. Was told to simply drop off the key. I had to return to the location to complete the return I the app. Truck was not pristine clean especially the dashboard and cup holders.

Rating:

3.0

There was no equipment on truck, no dolly or furniture pads.

Rating:

3.0

It’d be helpful to explain what the check in/ check out process emails, especially highlighting the amount of pictures that need to be taken. It was more time consuming than I anticipated. Additionally, my truck was not clean (the cup holders had a lot of grease/ stains in there) and the truck was nearly empty of gas.

Rating:

5.0

Good service

Rating:

1.0

Customer service was rude and unpleasant.

Rating:

5.0

No problems. Check-in and return were quick and easy. Service was excellent.

Rating:

2.0

Van had cigarette butts and buds of weed under and around the seats when we got it. All cup holders were full of ashes. Gas gauge didn't work properly stayed stuck at half a tank no matter the fuel level. Van itself ran well without any issues but the attitude of the owner was the icing on the cake that got this location 2 stars.

Rating:

4.0

All set

Rating:

5.0

Over all perfect experience 👌

Rating:

5.0

Went there early in the morning 6:30 a.m. and was in and out with no issues or problems or long waiting.

Rating:

1.0

The customer service is poor. They didn’t even show me where my truck was. It was just overall a bad experience. They may act like he didn’t speak English. He took my information to call someone over the phone and the person over the phone. Did the process gave them my key gave them my car information. I almost started feeling like it was a scam

Rating:

2.0

I made a reservation for a specific location and an agent called me and mentioned that there is in fact no truck available at this place. The agent suggested a new place and when I get there, on the day of the pickup, it was closed. I then had to find a new location center and move their place. At this third location, their U-Haul system was down and I had to create a new request with the app which was extremely slow. Very bad experience overall.

Rating:

5.0

Morning staff great

Rating:

4.0

Easy pick up.

Rating:

5.0

N/A

Rating:

3.0

The back of the uhaul smelt horrible I did not even want to put my stuff in it but already paid

Rating:

5.0

I thank the company for their service and support that they provide me. Thank you for everything

Rating:

1.0

This location used to be great, but there is a new guy managing U-Haul now and he is absolutely abysmal to deal with, told me to go-to another U-Haul store, and tried to kick me out after I got held up for quite seriously one full hour trying to pickup a U-Haul using the exact same process we have always used at this location and other U-Haul locations with no problems ever. This guy started flipping out at me about things that have never come up for me in the history of ever with renting a U-Haul - requiring the account holder to be present on site with their driver's license as well as the driver who is also correctly input into the system in order to get a key. He was super rude about it, and kept me there for a full hour, delaying my day significantly. I don't know why they put this guy in charge of U-Haul there but until he's gone I will not be back, period. He is a bad person.

Rating:

4.0

Great people great personality. Will keep you informed regarding your U-Haul.

Rating:

5.0

Prompt Courteous Service with a smile

Rating:

5.0

El camiom tenia un olor putrefacto en la parte de atras.. como recomendacion estar pendiente a esos olores

Rating:

4.0

They are very nice and friendly people and they are helpful with any questions that you have. 👍🏾👍🏾

Rating:

5.0

I would do business with yall again.

Rating:

2.0

Check engine light was on in the vehicle - did not feel safe. Ramp was missing from inside vehicle which made moving very difficult. Only vehicle of this size available on lot, no exchange was possible so we had to move with no ramp.

Rating:

5.0

They were nice, quick, and super helpful

Rating:

1.0

The tire pressure was low, check engine light on, and they charged me after I dropped off truck. I should’ve gotten a refund if anything, I didn’t use the miles I said and I refilled it with gas

Rating:

2.0

No personnel. Not great spots to park in.

Rating:

1.0

0/10 horrible experience overall!

Rating:

3.0

The only reason I'd recommend that location is mere convenience. Be upfront with charges. I was given a quote 50 and ended up paying 160 for a these extra charges. Ended up getting 58 bucks back..

Rating:

4.0

Good people

Rating:

5.0

A great location in the neighborhood and easy to get to at corner store,

Rating:

3.0

Make sure the snow is cleaned off of the window and the inside of the cab is clean.

Rating:

5.0

Convenient and friendly service

Rating:

1.0

The passenger side mirror would not stay in place it kept turning every time there was a vibration to the truck, the radio was hard to turn off nor could you turn the volume down, the mileage meter is off by at least 200 miles, the back door to the storage area was hard to open, it takes a long time to warm up,. Every time the steering wheel turns it makes a clicking noise so if you’re turning like sharp turns… all you hear is a click sound every time you pull the steering wheel to turn. The check engine light was on the entire time, the check light was also blinking periodically every 5 to 10 minutes, the speedometer is off by at least 2 MPH. It’s hard to make sharp turns due to the steering wheel being hard to turn, as if it’s stiff or has been basically glued into one spot. You have to pay like $100 just to get at least 3/4 of a tank of gas. And I was overcharged by at least $100 due to the mileage being off

Rating:

2.0

I called in to customer they said they took down my complaint the vehicle wasn’t driving properly it was shaking and bouncing to much cause sickness to my pregnant wife and my self cause use to have to stop driving to see if the vibration would stop and clear up but it never did , this in turned made us late to get to and from the destination, I did call the U-Haul 800 and told them the situation and asked not to be billed a second day due to the problems with the vehicle, also the charging port was also broken and I told the U-Haul representative that as well it cause me to not know where I was driving I could plug my phone or gap in to charge I had to stop to charge my phone because the vehicle had no outlet !! I feel it wrong to charge me more money so kindly reduce ur fees because this was very bad drive and and I felt unsafe in that vehicle it needs maintenance immediately

Rating:

4.0

Roach was in the U-Haul not acceptable!

Rating:

5.0

Very friendly

Rating:

4.0

I wasn't able to upload pictures for the odometer reading or of my ID to the website.

Rating:

3.0

Truck felt like it was going to fall apart the entire time. Check engine light was on and the rear axle was clearly bent. Not an experience I'd like to repeat.