Customer Reviews for EZ Food Market Inc
(U-Haul Neighborhood Dealer)

88 reviews

700 S Plymouth Ave   Rochester, NY 14608

(585) 235-6780

Location Hours

  • Mon-Sat: 5:30 am - 11:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 235-6780

700 S Plymouth Ave
Rochester, NY 14608

Services at this Location:

Location Hours

  • Mon-Sat: 5:30 am - 11:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

NA

Michael S. 
Rating:
5.0

Customer did not leave a comment.

JULIO G. 
Rating:
5.0

Customer did not leave a comment.

donald R. 
Rating:
5.0

workers were very courteous and timely. had no issues.

Malcolm B. 
Rating:
1.0

Customer did not leave a comment.

Isamaris A. 
Rating:
5.0

Customer did not leave a comment.

K S. 
Rating:
3.0

Concern was Vagrants

joel C. 
Rating:
2.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

GUYR B. 
Rating:
4.0

The person who helped me exhibited well above average customer service skills. I appreciated his patience and willingness to help. He made my experience above average!!

Ross O. 
Rating:
2.0

Truck was not clean in or out. I had to clean all the windows and sanitize the inside. I was also charged for extra miles because of the pickup location was not close to my home.

CRAIG S. 
Rating:
3.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
1.0

Customer did not leave a comment.

Maria S. 
Rating:
1.0

My original pickup location was an hour drive from where I said I could pick it up. I didn't find out until about 6:30 the night before I was scheduled to pick up the truck. The trailer I had a reservation for was not available until after I was planning on leaving so my wife and I had an extra vehicle to drive for awhile. I had to talk to three different customer service people before I got anyone that helped find a Uhaul that was closer to my location. I was pretty irritated by all the shenanigans I had to go through. The reservation I made apparently didn't mean much to uhaul.

Jared B. 
Rating:
5.0

Customer did not leave a comment.

SALVATOREROBERT Q. 
Rating:
5.0

Todo estuvo bien, gracias.

NORMAIRIS V. 
Rating:
3.0

The location was fine once I got there. Uhaul sent me a link to the location to pick up. I clicked that link. It took me 20 minutes in the wrong direction to a separate uhaul center before I tried to do the phone check in and it told me I was not in the right location. Once getting to the location it asked for things such as lease agreements and passports. This could have been completed much earlier than when I was in the parking lot trying to leave with the truck. By the time I received the keys and left I was 50 minutes late and into my attempted uhaul experience. The pickup location was fine. Uhaul was difficult.

Cameron A. 
Rating:
4.0

Customer did not leave a comment.

STEPHENP L. 
Rating:
5.0

Nothing

John H. 
Rating:
2.0

Please honor reservations made weeks in advance for UHaul specific locations. I did not feel safe traveling to the location I was provided and I would have blamed UHaul if anything happened. Thanks.

Vedran C. 
Rating:
5.0

Customer did not leave a comment.

DOnald S. 
Rating:
5.0

Customer did not leave a comment.

THOMASMICHAEL M. 
Rating:
5.0

Amazing guys, would definitely rent from them again

JOSHUAD S. 
Rating:
3.0

Please make the return process clearer. Per online instructions, return to key box drop off, per Staff at EZFood, return to staff.

KATARINA N. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

While this was good, my booking was originally for 400 State Street for an after hours booking, and arriving at 8:30pm, and with a receipt confirming my after hours pick up, there was no truck available. I spent 30 mins on hold before being cut off, and a further 30 mins with a second person before getting relocated to EZ Food Market. A really terrible way to spend the evening, having flown up to Rochester for this trip

James G. 
Rating:
3.0

Customer did not leave a comment.

Martha S. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Have clearer instructions available on how to start the truck, otherwise very nice people, great service

KEVIN CONNOR S. 
Rating:
1.0

Customer did not leave a comment.

Makenzie F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
1.0

When I left the location in Rochester NY I told the attendant that the gas that was indicated on the sheet was not the same as was in the truck...he told me not to worry about it. I drove from Buffalo to Rochester and stopped and put $25 dollars of gas in the truck to put the indicator back where it was. When I got to Buffalo they charged me another $32 dollars on gas...so it cost me $57 dollars to go 70 miles plus the cost of the truck. Do even if I only got 10 miles to a gallon ...that's 7 gallons or about $25...how did it get to $57....total rip off!

MARKF C. 
Rating:
5.0

Always a pleasure to deal with. Friendly and fast

KELLIANN F. 
Rating:
5.0

Customer did not leave a comment.

Shekina V. 
Rating:
5.0

Best uhaul ever

HASANMOHAMAD S. 
Rating:
3.0

Be sure to really understand steps before you go - busy store -

TIFFANYD O. 
Rating:
3.0

Customer did not leave a comment.

SCOTTMICHAEL P. 
Rating:
5.0

The guy at the location went out of his way to clear up some problems we had. He was an absolute angel !

DENNISMICHAEL JR R. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
1.0

Customer did not leave a comment.

LeKeshia L. 
Rating:
5.0

Very professional and fast! Great experience. Would highly recommend!

KELLIANN F. 
Rating:
4.0

I had a fast and efficient service, they were very polite and helpful.

AUSHYAL H. 
Rating:
5.0

Customer did not leave a comment.

Primere H. 
Rating:
4.0

Customer service was perfect. The gentleman was knowledgeable and very helpful. I like the fact that it's a gas station and a convenient store. We were able to refill the truck at the same location. I would definitely go there again!

SHIRLEYANNE K. 
Rating:
5.0

Very sufficient and reliable. Will absolutely use their services for future moves!

Shamaleitha B. 
Rating:
5.0

Great customer service

Tonya G. 
Rating:
5.0

Very helpful when I was having trouble

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Shykeria S. 
Rating:
1.0

I would like someone to contact me ASAP about my experience, I could have been seriously hurt it was so unsafe!!

AMYM H. 
Rating:
5.0

Fastest and easiest U-Haul rental ever. Very convenient.

Kendra S. 
Rating:
5.0

Customer did not leave a comment.

MARTINA II Y. 
Rating:
3.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

Customer did not leave a comment.

Rob C. 
Rating:
5.0

Great location

HASANMOHAMAD S. 
Rating:
1.0

It is the most sketchy looking place to pick up a uhaul. I did not think i could puck up a uhaul from the same place that also sells glass pipes.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Emmett K. 
Rating:
5.0

Quick, easy, friendly. Convenient that they have gas there for fuel up at drop off.

SARAHA S. 
Rating:
5.0

Customer did not leave a comment.

Kristen C. 
Rating:
4.0

Customer did not leave a comment.

DEVEENYAD B. 
Rating:
4.0

Customer did not leave a comment.

DONALDLAVERNE I S. 
Rating:
3.0

It took 40 minutes to get into the truck using the online method, waiting for the attendance to ensure his store was covered and the dolly was not in the truck and we had to wait to ensure it was billed before we got it. These delays caused us to be late getting it back and charged double. I requested the charges be reviewed, but you can imagine my surprise to see it cost twice as much.

Jamie W. 
Rating:
3.0

Truck not cleaned properly. Cigarette ashes left in tray. Cab was dirty, evidence of spilled drinks, and very dusty, with small bits of trash left. Windshield was had film on inside.

Burton S. 
Rating:
3.0

Customer did not leave a comment.

Bruce P. 
Rating:
3.0

Nothing. Everything was done quick and effortlessly.

ROBERTLAWRENCE P. 
Rating:
5.0

easy in and put- very friendly and much more attentive than the location in Henrietta- I will use them again The Manager was awesome too

Paul J. 
Rating:
5.0

Customer did not leave a comment.

ERICMANUEL V. 
Rating:
5.0

Needs no improvement

GLORIAN J. 
Rating:
2.0

The store owner was supposed to put back the $14.00 for the SafeMove which I didn't apply for. He gave his word that when I receive my final bill it will be taken care of and not be charged for it. That has not happen and I was charged for it. Poorly and wrong. I demand my refund back

israel R. 
Rating:
3.0

Customer did not leave a comment.

Shravan J. 
Rating:
1.0

Customer service

QUASHAE E. 
Rating:
3.0

Very quick. Probably quickest pick up for a Uhaul ever.

Tiffany S. 
Rating:
1.0

They were smoking on the truck u hual workers that we drove cigs and weed two workers that give us out trucks keys

EDGARDO R. 
Rating:
1.0

Attempted to drop off at 9 pm the night before it was due under the 24/7 policy. The lot was overflowing with small sports cars/sedan/coupes coming in and out what seemed like every 5 minutes, like something out of a fast and furious movie. There were a ton of people just standing around, cars parked all over the lot blocking spots for the U-Haul, etc. It's also a gas station and there wasn't any room to park or drop off the truck. The person picking me up was so scared of the area/traffic/loitering people that we ultimately ended up leaving the truck parked across multiple spots (the only place it would fit), locked it, and took the keys. Came back in the morning to complete the drop off. Would never recommend anyone drop off at this location again, it was extremely unsafe.

Riley C. 
Rating:
1.0

Still waiting for the regional manager to call me in reference to my experience at this location. Clearly, the district manager could care less. Terrible customer service, person did not wear a mask, and lied. Thomas Palmiero Iii, Area Field Manager

AARON MICHAEL K. 
Rating:
2.0

I got there, first person at the counter, who was doing not dealing with any customers, just pointed to the other other person at the counter who was dealing with another customer also, just told me to give him the key to the truck. He didn't talk to me other than that, he didn't check the vehicle with me, or talk to me more than telling me to give him the key. I was charged for a pad, which I was shorted without being given an opportunity to explain.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Terrence C. 
Rating:
3.0

Customer did not leave a comment.

benjamin P. 
Rating:
2.0

You can start by making an app that actually works, instead of an app that is only conducive to causing headaches and giving errors. I can't even begin to describe how much more painful the moving experience was because of how incredibly awful it was too both pick up and return the vehicle. I will never be using Uhaul again. The process of moving is already an inferno, and you guys only made it that much worse. Next time, I'll drag my furniture across the city. That would be more fun.

Yanssel G. 
Rating:
2.0

There was a problem with my card with then and I told them I would return at 9:00and they have 8:00 not good were is my refund back on my card.

JANICE D. 
Rating:
5.0

Customer did not leave a comment.

JERROLD J. 
Rating:
2.0

Customer did not leave a comment.

Jorge R. 
Rating:
2.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

SHAMEKASHAWNTE S. 
Rating:
3.0

Customer did not leave a comment.

JULIANA JOY A. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Gr8 staff and convenient location in Rochester, New York Highland Park Downtown areas - near the #ROCCitySkate - Thank you.

Susan M. 
No reviews have been submitted for this location.

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