Customer Reviews for EZ Stor Rentals
(U-Haul Neighborhood Dealer)

350 reviews

917 Commercial Ave SE   New Philadelphia, OH 44663

(330) 308-0276

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 308-0276

917 Commercial Ave SE
New Philadelphia, OH 44663

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All great

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Rodney P. 
Rating:
5.0

Absolutely wonderful experience. Upbeat attitude. Easy return. EXCELLENT COMUNICATION. Perfect U-Haul site

CAROLYN W. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Everything was real good

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

Deeann A. 
Rating:
4.0

The app needs to be more user friendly and I had a hard time retrieving the key to the vehicle. Thanks

Tyler S. 
Rating:
5.0

Awesome place to get your moving equipment needs from. The staff is super helpful and friendly. Would go back (even if I don't want to move again for awhile!).

Owen M. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
4.0

Customer did not leave a comment.

Marcus M. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
1.0

They keep trying to charge me after I done paid my bill off. Paper work says 0 balance. But still trying to charge me. That's not good business.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
5.0

Customer did not leave a comment.

Heath S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

Very good experience. Sales person was very friendly and helpful. Very efficient,as well. Right in,right out. Thank New Philly

Steven H. 
Rating:
5.0

I the person I worked with was supper. She was professional, accommodating under COVID, answered my questions. Very accommodating

Donna H. 
Rating:
4.0

Customer did not leave a comment.

Edward D. 
Rating:
2.0

the tires were empty And I have to fixed

Camille R. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA M. 
Rating:
5.0

Overall the experience went well. I was a bit annoyed that I could not get into my Uhaul because it was in a snow drift. I had to dig a path for myself so that I could access the drivers side door. Other than that I was pleased with everything.

Nathan P. 
Rating:
5.0

They where great also

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

TRUCK NEED MAINTIENCE.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

I have use this location for multiple moves for multiple family members. Always friendly & trucks that get the job done!

Pamela G. 
Rating:
5.0

Nothing

Mary H. 
Rating:
5.0

Even though I stated that the 10ft truck that I had rented was clean, it wasn't as clean as it could have been. I still needed to sweep out some dirt and debris that should have been cleared before I rented the vehicle. But, the amount of dirt and debris was not too great. It's just that it could have been and should have been cleaner than it was when I rented it.

Wayne E. 
Rating:
5.0

I wasn't sure if it was okay to park my vehicle there, or where was the best spot to. Maybe some directions for people that don't have someone to drop them off?

Brittney M. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Jean F. 
Rating:
5.0

The lady that we talked to was amazing. She worked with us to get us what we needed.

JODI A. 
Rating:
5.0

Customer did not leave a comment.

ryan B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Sheri F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Very helpful and friendly service!

ronald G. 
Rating:
5.0

First trailer had issue, Employee searched,found and retrieved new trailer quickly. Great job thanks!

Edward H. 
Rating:
4.0

CALLING UHAUL for help those is VERY POOR. I phoned several times as I couldn't get my lock to open and when I was not hung up on before being connected (13 times), the three times I spoke to someone, I was disconnected when they transferred me to someone else. You might want to look into this.

Heidi J. 
Rating:
5.0

Customer did not leave a comment.

ronald G. 
Rating:
4.0

Pick up location was great. Prepared, clean, friendly folks.

Brennan S. 
Rating:
5.0

The lady that helped us was very helpful. I would recommend this uhaul to anyone

Nicole V. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

We rented a 6x12 very nice smooth easy to pull trailer

MARK G. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Paula B. 
Rating:
5.0

Karri did a wonderful job at taking care of us and our needs! Will use again in the future Thanks

JOHN F. 
Rating:
5.0

The original drop of is no longer in business and was not in business three or more weeks before I made my reservation I would have expected better

Alan W. 
Rating:
5.0

The ladies that took care of me were kind, and very friendly. I'd go back just to visit! They made me feel valued, welcomed, and important. It was a fantastic experience.

Tommy M. 
Rating:
5.0

Customer did not leave a comment.

Toby D. 
Rating:
4.0

Trailer lights did not work and kept blowing my fuse. I had to spend 3 hours out of my rental time to change my trailer fuse (hidden in the body molding) twice and finally exchange the trailer for one where the lights worked. A horrible experience.

Robert R. 
Rating:
5.0

The personnel was very helpful, and very personable I would highly recommend this location to everybody

katherine A. 
Rating:
5.0

Customer did not leave a comment.

GREG C. 
Rating:
5.0

Customer did not leave a comment.

adam L. 
Rating:
5.0

Dealer, Steve, Dana and Carrie advised me on what size equipment I would need and booked it for me in advance of the needed date. It was ready when I went to get it and the projection of miles needed was right on. A terrific dealer.

howard L. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

The rep at EZ Store Kerri could not have been any more helpful. She made the experience great.

Carl N. 
Rating:
4.0

Customer did not leave a comment.

esther D. 
Rating:
5.0

Very wonderful and polite people and uhaul was very clean nd very comfortable to drive.

Jennifer M. 
Rating:
5.0

Left tail light was not mounted

Frank L. 
Rating:
5.0

Clean equipment and professional assistant

Rita R. 
Rating:
3.0

Customer did not leave a comment.

Mary H. 
Rating:
3.0

Customer did not leave a comment.

Joy H. 
Rating:
5.0

Everything went well.

DEBORAH D. 
Rating:
4.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Best place by far to rent a U-haul from!!!!

Barry H. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Have Karri take me out to lunch ??

Ronald W. 
Rating:
5.0

Very friendly Staff.

William L. 
Rating:
5.0

Customer did not leave a comment.

BENTON S. 
Rating:
5.0

Customer did not leave a comment.

Sue E. 
Rating:
3.0

I was happy until time to pay!!!!...I was quoted 39.95 a day for truck 10.00 a day for dolly and I got your insurance for 14.00 a day...128.00...estimate contract I signed when picked up equipment was 165.00...day I returned equipment bill was 201.00!!!!!...never again!!!!!!

Shelby G. 
Rating:
5.0

Customer did not leave a comment.

nellie B. 
Rating:
5.0

Customer did not leave a comment.

Kathy T. 
Rating:
3.0

The truck can leaked water, and the truck shook so bad going down the highway that it was hard to steer. It had more rattles than a baby toy factory. Am/fm radio only, no aux input. And a GAS engine in a 26' truck is ridiculous. Cost almost $1000 in gas on a 1200 mile trip. I did the same trip in a Penske truck with a Diesel engine and it only cost $500 in fuel. I will never rent another piece of equipment from U-Haul.

Albert B. 
Rating:
5.0

The ladies at the site was really helpful. I was wanting a 5x8 enclosed and they didn't have one. So she called and found the closest one and I booked it. Then I started thinking maybe I better get a bigger one so I went back and she cancelled the one at the other location and rented me one that they had there that I wanted after all. So they was really great and friendly. And the trailer worked out good and pulled easy. And if I have any gripe it only had 3- D rings on the one side. None on the other side which I needed because I was hauling a motorcycle. I had to tie off in the wood railing on the other side. It worked but was nerving.

ron G. 
Rating:
5.0

Was extremely pleased with their customer service and would highly recommend this U-haul center.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Not anything. Good place and people.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

brad C. 
Rating:
4.0

Customer did not leave a comment.

tom W. 
Rating:
5.0

office receptionist very helpful, polite and informative.

MARK G. 
Rating:
3.0

Customer did not leave a comment.

Clark A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
4.0

For one way moves id prefer a bluetooth radio and a diesel and at a minimum cruise control. The truck shook bad in the front end, from ohio to texas and it felt like i was being bucked off a horse the whole way. Ive rented recently from a different company and when asked for military rate I was given one during the booking. I was told Uhaul doesnt have a military pricing but your web site claims to. I had to call and talk to different people before transportation gave me a 20% discount but it still wasnt what Id received from a different renatl group. This truck made the trip but the trip wasnt as nice as it could have been.

daniel M. 
Rating:
5.0

Nothing-experience could not have been more pleasant!

Susan N. 
Rating:
3.0

We had an absolutely awful experience with UHaul. They changed our reservations twice, forcing us to drive further, and spend more money than we expected. The truck we picked up was pretty beat up, and the ramp was broken, making it essentially worthless. We specifically chose UHaul because of the lower ramps, but with it being broken we still had to lift every single piece in and out. Plus, with the ramp being busted, renting the furniture and utility dollies turned out to be a huge waste of money. I will never use UHaul again, and will advise friends and family not to use them either.

Joshua W. 
Rating:
4.0

The inside of the 26 foot truck I had rented was rather muddy and dusty inside; I had to put numerous sheets and blankets down to keep my furniture out of the mud. The ramp on the truck took three grown men to pull out, and at the end of the day we could not get it all the way back in to lock fully. We got it in just enough for the latch on the door to fully engage. This definitely needs looked at!! This is the first time I have had these issues.

BRYAN R. 
Rating:
5.0

Customer did not leave a comment.

rose L. 
Rating:
4.0

The system with the card readers trying to process cards caused a delay in me getting my U-Haul Truck.

Nicholas E. 
Rating:
5.0

Great customer service

Mandy B. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

very nice place to rent would use them again

Lisa H. 
Rating:
5.0

Great place.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
No reviews have been submitted for this location.

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