Customer Reviews for Factory Direct Mattress
(U-Haul Neighborhood Dealer)

9 reviews

865 Coffeen St   Watertown, NY 13601

(315) 836-4124

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(315) 836-4124

865 Coffeen St
Watertown, NY 13601

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 12 pm - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

OMAR S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIAJEAN K. 
Rating:
4.0

Customer did not leave a comment.

Dustin M. 
Rating:
1.0

The Uhaul truck I rented had a serious drive train issue that left me stranded in La Grange KY from NY. I was on my way to Texas. Worst of it is that after the issue was resolved I continue to receive charges on my account for tickets that did not occur. I was in possession of it for 2 days but I have chargeables on my account from April 30th to May 20th. Please avoid using Uhaul at all costs. I can't get help online or over the phone. When I reached out to my representative in my original location he said there was nothing he could do and to call 1800gouhaul. By far the worst customer service I have ever dealt with. To this day I get a random small charge every week for a toll or citation I did not get.

Kevin R. 
Rating:
5.0

It was easy and a fast pick up.

brian L. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
4.0

Tim was very helpful and I'm glad they had a trailer for me. I had called to reserve a trailer on Friday and the only one available was the U-Haul by Fort Drum. They asked when I would get it, I asked when they open, was told 7am. I said I would be there after that. I was never told the reservation would be cancelled if I wasn't there by 9am. Since you had my credit card, I knew you had the money. Since the Fort Drum U-Haul cancelled my order, I'm glad Factory Direct Mattress had one. Again, I was very please with the help Tim offered me.

Leon V. 
Rating:
2.0

Took over an hour to get the Truck

Jeff B. 
Rating:
2.0

It took over an hour and 15 minutes to check in. The truck was on less than 1/4 tank of gas. Meanwhile, I had 8 people at my house to assist with a move.

KERRYANNE M. 
No reviews have been submitted for this location.

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