It's a pleasure to deal with the Faler folks, and the rentals are very easy to reach.
John L.
Customer Reviews for Faler Feed Store Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No hookup photo taken. The emergency brake was on and not working. The trailer unhitched on us.
Mark Y.Great people! Will deal with them again!
Randy S.Jack stand on trailer
SCOTT H.Very friendly and helpful
BRYAN K.Friendly down home service!
Kenneth R.Great service, very friendly and hepful.
James M.Just people you like to talk to, they where easy to talk to and help you understand, how to handle different thiings. They where very helpful. Could not ask for better service. (From all your people - staff.) They keep me up-dated on everything. You my friend are doing great job on everything.
phil C.The check engine light was on for the vehicle but I accepted it anyway. There were no problems with the vehicle on the trip.
James M.Nothing!Treated me like gold!
David W.Internet access too poor to send pictures; not necessarily Faler's fault but general poor access in Lithopolis
Bradley L.Staff at Faler's are friendly and proficient. Great place to do business !
John L.I have rented several times from this location, it is very close to my house and the staff is super friendly and always takes great care of me!
jeremy L.We had to go to Lithopolis because thick up location we scheduled and confirmed was not open. This was a huge inconvenience. The original location not being open cost us hours in reorganization
Paul K.Faler's Feed Mill - U-Haul Rental service, care, and vehicles are top of the line. Thank John and Dave
Jerry S.No comment
Devona E.I was told extra days would cost $20 not $40 because it was a one way move. Drop off location had rented equipment in anticipation of my return. This leaves no time for maintenance and indicates U-Haul's inventory is inadequate. The rental location told me I would only be charged $20 extra per day,not $40. This was retaliation for poor planning on the part of U-Haul.
Fredrick S.Excellent transaction, very helpful, friendly and professional. Thank you to the folks at Faler!!
JANE B.No drop box for keys. Put them above driver's visor as instructed at Lancaster location. Also, furniture blankets are not secure, as I could not lock them in the cab.
victor B.When we dropped the vehicle off the store was closed so we had no contact with anyone and did not go in. I have been in this store previously and it was always clean and the people have always been friendly.
Scott G.Just keep up the good job
JOE G.Great Place to rent a truck. Great Customer Service
Angel M.very clean and well maintained equipment. great value too. have already recommended to roommate who is also in process of relocating. Great job!
Tim I.Was really surprised that vehicle mpg was less than 4 mpg. Drove 17 miles and used 4.8 gallons of fuel. Really poor fuel efficiency. Even tractor trailers fully loaded get 7-8 mpg. Everything else was good.
Cheryl A.Uhaul did not assign a truck to me via the mobile app until 1 hour past pick up time which was very frustrating. Once a manager assigned me a truck, he was friendly and gave me a discount refund for the inconvenience which made up for my frustration in the beginning. If it weren't for his kindness and the refund I wouldn't use Uhaul again.
Katelynd S.No Improvements .
Carl S.THE ON LINE WAS THE WORST EVER I WILL NEVER ORDER ON LINE AGAIN.
Rick S.The employees at this location were very friendly and knowledgeable. Even helped decide on location to drop off. Great experience.
Kevin W.Trailer was in good shape and staff was helpful. Location didn't have pads which I'd reserved, and U-Haul's system wouldn't let them remove the pads from my order which caused problems. Faler did their best to resolve the problem but U-Haul shouldn't have let me add items to my order that the pickup location didn't have. This is a problem U-Haul needs to address, especially as the U-Haul system was giving Faler trouble when picking up.
Thomas N.Freezing cold today. Trailer was iced up. Took a while to get it properly hooked up. But, once on my way, the trailer worked great.
William B.Couldn't have been any easier
Richard W.I was very happy with the quick service! Thanks again!
Robert H.We could not find the drop box and since we returned on a Sunday, couldn't ask anyone where it was or where to park. A simple sign on the building would have taken care of the problem.
Keith E.I got charged for movers that wouldn't move me and told to find another mover when I asked for my money back
Amber T.So friendly----Helped me with my return even though l was told it was to be returned to another center instead--even though l told them l was returning it to this center
dAVID w W.We reserved and confirmed our 4X8 trailer would be available in the Lancaster, OH location as told by Fawn. Upon arrival in Ohio, told it was not, sent to Lithopolis or to take a 5X8, unacceptable! Tongue on trailer too long and chain dragged. Not good servicw from Lancaster and no compensation offered for confirmed registration! Rachel argued that she offered the 5X8, too much weight for the car. What is the point in reserving???
Alyson G.No improvement needed. Great service.
MARK G.wood and mulch was in trailer but the staff was great the ice storm came in and the employee was awsome as we put the trailer on my veh
john S.Good to have a small local outlet. Check in and check out was completed in minutes. Better than the hour plus line at the large outlets. Will use Falers again!
Blaine S.Great Customer service, Go Blue!
jasen S.Quick and easy, great service. A+++++++++
john G.They were great to deal with. This was our first experience with a moving truck and it went very well. We would definitely use them again.
Crystal A.I had an outstanding experience at this location. The location is managed professionally by good people who want do to the best job they can do for you.
Bob F.ensure the trailer is hooked up correctly
tom L.The process was so easy and the guys at Faler could not have been nicer! We would rent again in a heartbeat!
Lena L.The people at this location are extremely friendly. I don't plan on going anywhere else!
Sherry B.Always friendly and helpful.
James T.