The check-out by phone was frustrating. There are no helpful instructions on how to use it. I was not aware my phone was turned off for the camera app, so I could not take pictures of the mileage and gas to submit. Better instructions and helpful hints would be appreciated.mike S.
Customer Reviews for Family Custom Cleaners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.KIMBERLY S.
Customer did not leave a comment.Crystal S.
Windshield wipes were junk, steering was not the greatest.Diana L.
Customer did not leave a comment.Kenneth N.
Customer did not leave a comment.ALICE B.
Customer did not leave a comment.LARRY H.
Customer did not leave a comment.Kristine R.
Customer did not leave a comment.William D.
Customer did not leave a comment.Melissa B.
Customer did not leave a comment.Tracy B.
Dropped keys !robert H.
Nice people, very attentive.William C.
A great experience, everything went as planned. The equipment was great, and the service was excellent.Jim K.
Customer did not leave a comment.John R.
Nothing. Service was quick and easy to understand. We walked in and walked out in under 10 minutes.Heather M.
Honestly the process is so simple and fast I use u-Haul quite often and family custom cleaners is the best location they are very helpful and knowledgeable and always happy to help. 6 starts from me always!Lucas N.
Explain the difference between one way charges and return charges.Gary B.
Customer did not leave a comment.Michael C.
Not make them drive 30miles from the store you reserved the trailer at to pick up a trailer they had in the lot 2 miles from your houseJeff W.
Guy was very rude and intoxicated non thoroughBRADLEY D.
Customer did not leave a comment.Julie N.
This location helped me unhitch the trailer but I was charged for an entire 2nd day when I was 45 minutes late. I asked when I ordered the UHaul and was told it would be prorated by the hour if I was late.Jennifer K.
As always, your locations are great. NEVER an issue. Friendly customer service. Only issue I've ever had is with â€œShawnâ€ on the phone. Rude, arrogant, and really doesn't know his job very well.Michael F.
Customer did not leave a comment.Matthew M.
The young lady that helped us Sunday 7/21/19 was awesome. Very friendly , new what she was doing , and answered all of my silly questions. I never had the need to rent one way , and she made it very simpleMark S.
I will not be renting from this company again from you. The delivery address this change was pushed me 45 minutes out of my way. Several calls and bouncing around to several different representatives at the headquarters gilded zero results. I ended up having to find the location myself different from what I was initially told. Also I was quoted $79 for my rate I was charged $99 for the trailer. This is the second rental I've had from U-Haul this year the first rental blew a tire five minutes into the trip it was clear the tire was bad before I even left and they did not do appropriate maintenance on the trailer. Customer service was of absolute zero help on multiple phone calls. When I asked they move a trailer to the desired location I was told that's not something that is done. I find it hard to believe there is an a truck available since you rent trucks, that couldn't transfer the trailer to my desired location. I will not be recommending you to my friends family or otherwise an intent to take to social media as well to let people know if my experience.kevin H.
Worst experience with uhaul.James S.
The individuals at the location were extremely friendly and helpful. Your guy on the phone â€œShawnâ€ is very rude. A customer should never be talked down to. I've never had an issue with Uhaul....anymore contact with him and I may be shopping around.Michael F.
Not a thingVALERIE P.
Customer did not leave a comment.Todd G.
Same comment as above.Pamela J.
Customer did not leave a comment.JEFF W.
Customer did not leave a comment.Chris M.
The folks running the place were especially helpful.Larry D.
This is not an issue with the franchisee but corp in that reservation as made could not be honored at location selected but required driving ~30 miles to a second. This has happened the last two times have used U Haul services and is challenging if will a third time.Mark N.
Customer did not leave a comment.Todd F.
The equipment worked and got me to my destination, but it had a a ratchet strap that was starting to become faulty and definitely needed to be fixed once I got to my destination.Eric T.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.David D.
No problemswilliam L.
Customer did not leave a comment.Patricia O.
Have more items available for possible upgrades onsiteTed M.
Customer did not leave a comment.Iesha H.
The truck we got was filthy in the back, we spend $300 a week on Uhaul rentals and are tired of getting beat up, dirty trucksGus K.
Customer did not leave a comment.tim B.
I had to wait for 30 minutes to pick up my rental because there was a couple in front of me who walked in and wanted to rent a truck and buy supplies. There was only one employee working, so I got a much later start than I intended. Upon arrival to return the truck I was told there was no one from the Uhaul side and I had to wait. This was not possible for me so I left the keys and asked them to email me a receipt or call me. When I got the receipt the next day the charges were incorrect. I was charged for items I never got. I had reserved the dollies online but was not given them in the store. By time I realized I had forgotten them, I was already across town. I decided to do without them instead of going back and dealing with the slow costumer service. When I called the next day I was told in order to get the money back it had to be cash, picked up in the store. I used a credit card and I need the money to go back on the card because the truck was rented on our social services agency company card. The truck itself was noisy and seemed in need of repair. The cup holders were also dirty. An employee did not check the truck before I left or after I returned. I have rented other Uhauls before and I have never had an experience as difficult and as disappointing as this.Carolyn Y.
The only problem I had was I went to my local uhaul got my rental set up in Champagne Illinois, got up there and had to drive to Lincoln Illinois. Needless to say I got what I needed and thanks. I will recommend uhaul to othersJames W.
Customer did not leave a comment.cindy O.
Customer did not leave a comment.Paul K.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.patrick D.
Customer did not leave a comment.rich H.
Customer did not leave a comment.David R.
Customer did not leave a comment.Brianne D.
Customer did not leave a comment.Robert C.
The location was not convenient for us. We reserved a truck in Bloomington. However a day before we needed the truck we were told bthey didn't have any available so we had to drive 45 minutes away. The cost of our reservation went up because of the extra mileage we were charged. We weren't happy about the change in location on such short notice.Scot Y.
Customer did not leave a comment.ROBERT H.
I know that this is just a neighborhood location but their hours could be longer but they were the only location within 40miles that had a 6 x 12 trailer available. Would have loved to have had a jack available as an accessory to rent. I almost had to unhook it with the trailer loaded and just lifting it off the ball was going to be impossible for 1 person.Bob B.
I was over charged for the UHAUL and changed twice for the car dolly! I better get a check in the mail for being OVER CHARGEDmarsha C.
Customer did not leave a comment.Debbie D.
Customer did not leave a comment.Amy B.
We are not 100% sure the transmission is good in the vehicle - made several jerking motions when putting the truck into reverse or drive (without anything being loaded). May be worth addressing before being issued to another customer.Keith A.
Customer did not leave a comment.Mary F.
Customer did not leave a comment.Jasmine H.
Charging me twice when I had truck less than 5 hours! Had it on may 25 charged me and now it's may 29th and they are charging me another amount.Patricia H.
Customer did not leave a comment.james M.
Customer did not leave a comment.John B.
Customer did not leave a comment.Alan G.
Vicki and Regina are very easy to work with! We like to doing business with them and always recommend this u-haul location to others!Annette J.
Customer did not leave a comment.Daniel V.
Vicki Hasprey is great! She is real public servant to us in the Clerk's Office!sally T.
Customer did not leave a comment.PAT M.
Customer did not leave a comment.Kristal A.
Customer did not leave a comment.JEFF G.
Customer did not leave a comment.ugochukwu E.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Heather A.
Customer did not leave a comment.Patty C.
Customer did not leave a comment.PAT M.
Customer did not leave a comment.Jeffrey G.
Very confused of why I had to pay $0.79 a mile for expense cost and put gas back into the vehicle isn't that what the $0.79 expense for miles is ?Anthony Z.
Customer did not leave a comment.carol Y.
Make sure they know how to hook up the lights on the trailer. We drove 650 miles with out lights !!!!!!Avis E.
Customer did not leave a comment.Jeff S.
The Lincoln facility was very accommodating and courteous. Whether it was UHaul Springfield or UHaul nationwide the idea of making a customer drive 50-75 miles to pick up a vehicle they have already paid a premium for is ludicrous. The customer should be compensated the same amount they are charged by UHaulALLEN D.
Customer did not leave a comment.James S.
This location is the best, they go out of their way to help!Nichole B.
The truck smelled of smoke and dead animal. Had to wait over 30 mins for the only person that could check out the vehicles.Justin C.
Customer did not leave a comment.missy K.
More selection of vehicles.Michael F.
Customer did not leave a comment.Sam E.
This location was great, they had the right equipment at the right time! U-Haul is the absolute best value in moving trucks bar none!!Lloyd M.
The facility is good, location good, and the rental process was good but the vehicle I rented (only 1 on the lot) did not have a working fuel gauge and idled very rough almost to the point of stalling at stop signs etc.Denis U.
I was charged $7 for cleaning when none was required. Owner expected me to stop in for a refund. I live out of town and had to ask for it to be mailed. She did so reluctantly.John L.
Customer did not leave a comment.Colleen C.
Customer did not leave a comment.chris W.