Customer Reviews for Family First Motors
(U-Haul Neighborhood Dealer)

Rating:

1.0

This location doesn't carry or sell any of the necessary accessories to connect a trailer. They didn't sell or offer a 4 pin to 6 pin connector to the trailer. Unlike other U-Haul locations, they didn't connect the trailer to the vehicle to ensure it was connected properly. If I hadn't rented equipment in the past from U-Haul then this would be a problem for future renters. It was discovered that the electrical pigtail connector was disconnected and frayed, the ground wire was completely cut through and one of the other wires was missing it's coating. If the trailer was inspected properly prior to my rental this connector would have been replaced prior to pickup. I did not discover the connector damage until after I purchased a 4 pin to 6 pin connector at a parts store and attempted a light/safety check. I had to use a butt-nose splice to repair the damaged cable. Based on the customer service received at this location and telling a customer they can safely drive with no working brake lights or turn signals on a trailer, I would not recommend this location to anyone.

Rating:

3.0

Drop off location unclear, small parking lot

Rating:

1.0

Five days after dropping off the rental at family first motors they had not yet completed the rental agreement, within the app/computer system. UHAUL and myself attempted calling family first motors several times however no answer. Drove to family first motors and inquired to the same individual whom was there 5 day prior , she entered some information in a computer finalizing the rental agreement. Still have not received deposit as of now 7 days later. Absolute negligence.

Rating:

3.0

Be sure all equipment is there. We were missing a dolly.

Rating:

4.0

Everything was great. No issues at all.

Rating:

2.0

I didn’t get the packing blankets which I want reimbursed for and the inside of the driver cabin was sticky and filthy. They didn’t really help setting it up and let me do everything even tho I never drove a big truck like that . Overall they have been helpful but a little unorganized . It’s also not spacious at all and if you pick up a big truck you should go somewhere else

Rating:

1.0

The owners of the location were terrible to deal with. They acted we were bothering them and I will not be renting a u-haul again because of this. I would rather pay more through a private rental company than u-haul. The trailers are heavy and it was extremely difficult for my to pick it up off the ground and the owners of this location didn’t even bother to help.

Rating:

3.0

Hard to get into. Lots of vehicles all around

Rating:

3.0

[redacted] [redacted] rented a 6/12 Monday have not got a email for charges 29.95 plus tax ?? New Salisbury ind

Rating:

1.0

People don't know how or care to know how to rent a truck. Rude as f.....

Rating:

5.0

Great people good mechanics show the locals support!