I have Verizon service which usually has the best coverage. I couldn't get the app to work behind the building where the rentals are. After going through the process 5 times on my phone with long delays and eventually getting kicked off, I had to drive across the street to use the wifi at Dunkin Donuts while my husband followed the instructions there. I had to accept the pictures and cleanliness sight unseen because it didn't work near the truck. In the meantime I called the 800# for help but waited on hold for the entire time until suddenly I was disconnected. When we finally got the truck we tried to open the back to check, and couldn't get it open. At long last we figured out that a button was pushed inside that locked the back. With no help available, it was a very frustrating experience. I'll never elect to do a before hours pick up. Later when I tried to add a driver to my reservation, once again couldn't figure out a way to do it online, and called 800#, waited on hold 30 minutes, then got disconnected again. Finally got the driver added through chat. Overall very frustrating.Debra V.
Customer Reviews for Family Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The proprietor of family foods was rude, extremely rude and unwilling to help, almost an obstructionist....Ethan S.
I would have rated this better, except that the location services through the website was so ridiculously precise that we couldn't get the truck unless we went inside a store. It didn't make sense.Samuel J.
Customer did not leave a comment.James M.