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JACOB B.
Customer Reviews for Family Funsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jerry and his staff did an outstanding job from the beginning to the end. Jimmy went out of his way to secure things. Couldn't have had better service. After our experience with another shop We sincerely appreciate THIS shop much..
Patricia V.They made everything easy & stress free!
Kelsha W.Owner is very rude and condescending towards me. She needs to value the customers.
jonathan O.I will never recommend this location. They did not fill the tank , they did not put the items I paid for in the truck to move . There was no one answering or call me back . They are horrible . I had the move from hell because of them
Karen H.The computer system was running very slowly but the Customer Service person did a great job working around it, and got me on my way very quickly!
Ferd B.Got an email and phone call regarding my pick-up location at 11am at 1694 E Main St, Greenwood, IN 46143 location, but the guy at the counter said my location was at Family Funsports, which was not the location that I selected and confirmed.
Eric H.Wow, almost to easy
Jess H.Employees who show up and open up the store on time I had a reservation for 9am and didn't get the truck till after 9
JAMES B.The van was ready when I got there. Everything went very smoothly. I would definitely rent from them again.
Debra P.Staff was great and efficient. Thank you! Al
ALBERT P.The inside is the cabin of the rental was muddy and had drink stains all over the dash / cup holders.
Eric P.Check tires before renting unit out to consumers
Pamela J.All good!
Dennis A.I tried to make reservations online ahead of time. It didn't complete the transaction so I went yo the location to see if it was all set. They told me it was good. Then I needed to change the pickup time, I called the location and was told it was in 24/7 just come to the location and I would be given a code to get in the lock box. I got there, tried to get a code and it said I didn't have an account. So I had to wait for the store to open. I should have saved the hassle and just dealt with them in person or on the phone. Uhaul website needs some work.
Lois V.Instructions for delivery were very unclear and even after I figured out the right way to do it to after hours while avoiding the $20 additional convenience fee was through the website to a link that wouldn't load.
Sam H.Stated on the door that they open at 8:30. We were scheduled for 9am so we got there around 8:55. No one was there. No sign on the door. We had to call the u haul 800 number-they were helpful. They were going to find us another location when the owner of the store got there at 9:15-9:20-she said she was stuck at the store. It was cold and very annoying to be waiting for so long…
Mark L.Truck was not prepared the way I ordered it. Did an online pick up - requested a dolly and furniture blankets and none of it was in the truck when we did the pick- up. Mentioned it to the store when I turned it in and they still charged me when I got the bill
David L.Uhaul had serious problems! No dash lights. No turn signals. No head lights. Had to hold light control forward while driving to engage bright lights. Reported this. Tow truck picked it up. Uhaul rep checked vehicle sent message that nothing was wrong with vehicle. 3 people checked these issues to resolve while I had it. 1 a master mechanic confirming the problems. Rep who said they checked it LIED to save their own hide! If these problems aren't resolved, someone is going to get hurt! Will NEVER rent from this company again!!!!
Carol F.Open earlier in the morning. Excellent customer service!
Ronald M.The truck I rented had sloppy steering and the front brakes were in terrible condition. It was metal to metal when brakes were applied, when brakes were released the hung up, got very hot and started smoking. When I turned the truck in I told them this same information.
John R.The woman who worked at this place was completely rude and nasty. I was crying by the time I left. I will never ever return and most likely will never rent a Uhaul again.
Kelly B.My truck broke down in parking lot B4 i hooked up manger said he would not charge for trailer yet i got charged bad business
Jonathan B.Absolutely amazing customer service
Melissa B.I understand this was just sold and Jerry was the seller. He was one of the rudest people I ever met. Be thankful he is gone. He had an employee that I ended up dealing with and he was very nice.
DORIS W.Everything went perfectly when returning. No recommendation needed.
Debbie W.I called the store to confirm that moving blankets were available. I was told that they had approximately 16. I reserved 6 online and the trailer as well. When I got to the the store no blankets were available for rent. I was told that I would be given the locations closes to me and I could go pick them up. In my line of work if I make a mistake I don't ask the customer to deal with it. I take care of the problem. The trailer was good. No problems there just the customer service was below average. Thank you
Joe S.No complaints
Richard Y.nothing
mikel M.We don't give anyone nor anything a perfect score. Except Mi Madre so. The lady at the front desk with the long dark curly hair, was very nice ,respectful, friendly and attentative to our needs so. She answered all of our quections. We were all set. Thxs again and have a wonderful weekend so.
JamesMellisante Z.Give me a truck that doesn't have a blown rear differential. And refund me my money because I wasn't able to use the truck.
JASON W.I'm sorry I can't remember the lady's name but one Wednesday evening when in returned the U-Haul She was awesome in helping me. 💯
Steven G.I'm not trying to be hurtful but the rental location was very strange? The entry area was a display of several types of off road vehicles. People were working on some of them and they kept starting them up which caused fumes and smoke to overtake the area. My wife and I started chocking and coughing. Very sad experience and very sad to see such a well respected company like U-Haul becoming so downgraded. The vehicle we were assigned was not very good the right drivers mirror was so loose that you couldn't really use it. The engine light was constantly on and when I first got in the truck I reset the trip meter and it showed 83.3 miles when I returned it. I wa charged 117.2 miles so I paid an additional 35 dollars and I couldn't even discuss the problem with anyone in your customer service department if one exists? I was told that the gas gauge had to be returned with 3/4 of a tank. When I got in the truck it was 2 needles under 3/4 I ended up filling it up before I returned it because I had to guess how much it needed to be at 3/4 of a tank. You should make sure that the tank is full so it is easier to return it with a full tank.
Raymond P.Store gave false information on how to return the truck after hours which led to an additional day being charged. Store should always let their customers know how to use the return truck app on phone especially when they aren't able to pick up with 24/7.
Jackie G.Great customer service, working hard to provide me with a truck at short notice.
Colin M.My personal interactions were excellent. The U Haul web site and user friendliness is terrible.
John C.Overpriced!!! Nice people but wasn't sure if I was in the right place
Angela B.Didn't have the vehicle trolley we reserved
Brandon B.The lady that waited on me was great. She made phone calls to clear up things that Uhaul scheduling had messed up and saved me from receiving an unnecessary drop off charge.
Sharon S.Great Customer Service! I would love to work with these people again.
Gregory N.The location didn't have moving blankets which i had requested in my reservation a week prior, the truck was in poor condition, the mirrors would shake out of place while driving so I couldn't use them to see and the key would get stuck in the ignition to where I couldn't get it out every time i turned the truck off. The back of the truck leaked as it rained the day I moved, luckily the only things that got wet were straps and blankets that i had to use of my own, since we got the truck mostly unloaded before the rain. Unfortunately not a great experience.
Ryan S.The service was excellent and very friendly staff.
Michelle L.Kept dropping the connection to the online system. Took an hour to pick up after hours since so had to wait to get online help.
Kimberly D.Please call me. Most horrible renting experience ever.
Nathan W.Truck was dirty but I cleaned floors got charged another day when was on time due to app not working I'm in a bind and all went south still waiting on my money
michael H.The truck was piece of crap. Second or third generation quality. But we were charged premium price. Driving the vehicle was a chore. A plain rattle trap. The door was hard to opens and close.
Vicky G.Second time I have used this location. Will not hesitate to use it again when needed.
Clinton F.Couldn't believe for a $20 van it cost us $54.00. That's not including the $7 in gas for going 30 miles either.
Jason D.Easy to use and great location. They were friendly.
Angela G.You guys are perfect.
Kado K.I have rented over the years the truck I had was one of the best rental Ken N
Ken N.Very helpful, no suggestions at this time. Thank you!
Charles G.Friendly service.
THOMAS P.