Only thing floor inside trailer was a little dirty
Nicolas R
Family Funsports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenwood, IN 46142
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkLocation does not answer phone ever. I rented a dolly and blankets - there was none in the truck and it was before hours so I had no one to talk to. Found out later there were none available to be rented. Was not notified about this and it was on my bill. Returned truck and was charged double the mileage (65 miles). I was only local for the day and only drove 35 miles max. This was not corrected so I was billed for it. The app did not work for photos. The whole process was terrible and I am completely disappointed with the entire experience plus I got ripped off for $30 for mileage I did not drive.
joyce aMy review is my overall UHaul experience. My reservation was bounced around and I finally found a location closer to me. However, I loaded the app and was told to follow the directions on opening up the lock box. When I arrived to do so, I got a message to call U-Haul. When I did they said my truck might not be ready at this location and again tried to bounce me to another location, or stay and wait ( a hour) for the current store to open. I don’t understand how this could happen it’s a 15’ truck to get bounced around so much. Next time I need a rental, I think I will shop around.
Anthony BThe truck was ready, but no other support was available . I ordered an appliance dolly and a dozen furniture blankets with my order 3 days in advance. They did not have any on-site. Did not make any attempt to assist me with finding a location where I might get them. And in fact, told me, I would probably just need to do without them. When he redid my order to remove the appliance dolly and the blankets, he changed it from a one-way order to a drop off back at his own location. Which is not what I had asked for.
CRAIG WThe door sign stated they were open until 5pm. We arrived at 4:30 to a locked door. We dropped the key in the lock box. We tried to use the app which gave us an error message. The following day we were charged a late return fee.
Erinn B