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Joyce P
Customer Reviews for Living Liquids
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I first booked a uhaul, I booked for a specific location that was close to where I was picking things up. You guys called me and told me that yall changed the pick up location to a uhaul “8 miles “ down the road (it was an additional 40 minutes). When we got there, the location wasn’t open or answering phones. We were there for an hour. I tried to contact you guys through the help chat and the agent said I had to call in. I use the number she gave me and it doesn’t work. I ask her for another one and then I’m on hold for another 30 minutes. By this time we canceled the U-Haul on our end and booked a different place. When an agent was finally on the line, she said she couldn’t help me because she only works in the west San Antonio area (why would yall allow her to answer the phone if she wasn’t able to help me). So we go to the new location that we booked through and when I try to checkout, it says I have an outstanding issue. I call you guys and I’m on hold for another 40 minutes just for the agent to say it has to do with someone who is not me so she eventually took the warning off so I could pick up my U-Haul. Overall worse experience I’ve ever had with you guys, and I will be looking for a different company to use in the future.
Claudia WVery kind and friendly.
Kathi THave knowledgeable employees. Thankfully the supervisor came to the rescue!
Donald OMarcus greeted us when we arrived at the drop off , friendly and professional
Alona GWorst software of all time. Nothing works well on this app.
John LThere were tons of ants in the cab and back of this vehicle. We dealt with this issue all day. There was a whole Colony of them living in it. I have some video of it...
GEORGE KExcellent location and professional!
Matthew DIt was good... the one thing I would recommend is regarding the mileage. I had an extra 12 miles added to my bill. I think it was written down where I had approximatly 93 miles to my destination, but that didn't count my miles from my destination to the place I had to return the Truck & any detours required from the construction companies. with all the taxes and the extra mileage it was a bit more than I expected. So, I would recommend giving folks an extra 15 to 20 miles on their contract. But overall a good experience.
Charles KGentleman who checked me in was curious, helpful and quickly got me checked in.
Stephen KGreat service, in and out in a a few minutes
Orlando BThough it's a busy location everything went smoothly.
MICHAEL MThe location was small but staff made it easy to drop off the equipment.
MICHAEL MAll good all I had to do is back it in place and he did the rest
Doug LMarcus was very friendly and answered all my questions. I would rent a U-Haul truck from Living Liquids in Georgetown again!
Jacob HI have no complaint.
Elton MCustomer service was excellent. Extremely fast and easy. Really easy to drop off. Didn’t even have to go inside. He came right out as I was pulling up.
Jacob BThe guy that was processing the rentals was top notch. Unfortunately, the UHall system was not working properly, and experiencing a nationwide problem. Despite this, he kept the people waiting in line informed, and rapidly handled everyone, once the UHaul system was back to functioning.
David M“Head shop/Liquor store” does part time U-haul
Rick GGreat customer service here. Will definitely rent here again
RICHARD CNot the locations fault but as I was trying to book the rental the price jumped 40$ and I was forced to pay more. Not happy but I guess if you need a trailer in a pinch they know how to extort for more money.
Timothy VExcellent customer service
Stan SNo one was around when I dropped off the trailer at 7:45 AM. The gate was left wide open so I closed it when I left.
Joe JI would recommend but would also caution friends about return disconnect. When I picked up the equipment I used the return anywhere option. When I tried I was turned away twice and sent to a third location. Frustrating! U-Haul said the would charge me a couple hundred dollars to return the equipment. After talking to the customer service they did not charge me.
Donald M