Customer Reviews for Farooque's BP Gas Station
(U-Haul Neighborhood Dealer)

628 reviews

1713 New Castle Ave   New Castle, DE 19720

(302) 326-1875

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 12/5/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(302) 326-1875

1713 New Castle Ave
New Castle, DE 19720

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 12/5/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service

IRVING W. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
1.0

Remove this location as a U-Haul site. They try to over charge for things that didn't exist, you can't get assistance with truck rental issues because the location is barely ever open. They have a bad reputation in the area and they are rude!! Terrible service and their gas pumps halfway work. Not recommended ever!!!

Monnica M. 
Rating:
5.0

Customer did not leave a comment.

Saaib U. 
Rating:
1.0

The vehicles need to be maintenanced frequently.

Dawn P. 
Rating:
5.0

Amazing customer service, the attendant was through with the process, patient in letting us return it and the equipment came very clean and very well maintained definitely will go here again for any UHaul needs!

Bernardo J. 
Rating:
5.0

Customer did not leave a comment.

Glenda J. 
Rating:
1.0

Staff more interested in selling cigarettes and beverages than helping uhaul customers. Staff needs better training. Trailer jumped hitch as I left the gas station lot and only chains held it from careening off the road. Caused damage to trailer wiring, trailer stand, and minor damage to my car.

Robyn L. 
Rating:
5.0

Friendly service made my a pick up very pleasant and smooth

Osvaldo N. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Dirtiest truck. Should be ashamed to charge me full price.

Yolanda M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
3.0

No real place to park.

arlene T. 
Rating:
3.0

Need to let customer s know that you don't take debut cards. Thanks

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Dominique' M. 
Rating:
5.0

Very helpful and polite

Geraldine M. 
Rating:
5.0

The representative was very good and helpful renting was quick and easy

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Zackery M. 
Rating:
5.0

Customer did not leave a comment.

jerome S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

Clevis D. 
Rating:
3.0

Upon arrival, I was a bit anxious that the location was not open. Well, I did chose online check in. For some reason, the application would not accept my driver's license number. There was a wait for 1800UHAUL. Thank God for the chat option. The young lady completed the final steps for me, I received the code to get my key and was on my way. Thanks, job completed..

Carol G. 
Rating:
3.0

Customer did not leave a comment.

renee M. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

The Cashier/Uhaul Representative who served me at this BP gas station was such a helpful and polite man. It felt so nice being helped by a sincere gentleman with a clean and reliable truck. A+ Service!

ZESHAAN Q. 
Rating:
3.0

When I returned the truck the cashier asked me was the truck tank full. I replied yes.. Then he ask me was the truck clean. I really didn't like that question. Why would I return an unclean truck? The cashier could had said "Have all your personal property been removed inside the truck". The cashier should had given me his undivided attention instead of being on his cell.

Christopher J. 
Rating:
1.0

The person checking me in was the rudest, most disrespectful person I have ever met in my entire life. As someone who's worked in the service industry for over a decade I can't even imagine saying some of the things he said to me and my family. I contacted customer service and was told that someone would be reaching out to me regarding this experience and I have yet to hear from anyone. I highly doubt I'll be using uhaul again.

BRIAN B. 
Rating:
3.0

Customer did not leave a comment.

VALISA B. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
1.0

Make sure tires are not flat …. Better customer service in store

Kelli B. 
Rating:
1.0

The attendant KNOWINGLY rented me a truck that was completely unsafe to drive. Because a customer had previously informed me about the condition of this truck, i asked if it had been repaired and your attendant said yes! It had not and I couldnt complete my task. I returned the truck and asked for my money back, and was refused.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

The gentleman that waited on me was very helpful

Laurie H. 
Rating:
3.0

The experience returning the truck was a little rough but the u-haul dealer fixed the issue and gave me an apology for the misunderstanding and all was well afterwards.

Leroy B. 
Rating:
3.0

Its sad that good customer service is so few and far between. The employees at this location need to learn to be ALOT more friendly & professional.

Terrinsa M. 
Rating:
1.0

Worker was rude

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

LETETIA B. 
Rating:
5.0

Customer did not leave a comment.

CATRINA J. 
Rating:
2.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

My original reservation was for Glasgow, DE. I got switched to the New Castle location 45minutes prior to pick up. This location is 20 minutes further out of my way and i still had to pay the extra gas and mileage.

Tracy B. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Edith C. 
Rating:
5.0

Customer did not leave a comment.

Edith C. 
Rating:
5.0

Everything was excellent

KIMBERLY S. 
Rating:
1.0

My truck was cancelled without notice, another truck that I reserved wasn't available, I finally got a smaller truck two hours later than I needed it. I was paying a moving crew the entire time. Totally frustrated with my experience.

Brenton G. 
Rating:
5.0

Fast and easy

James L. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD S. 
Rating:
4.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Very friendly customer service above and beyond useful and helpful and vehicle is in great shape and very well maintained I give congrats to uhaul and dealer and I give great thanks and respect

DARWIN D. 
Rating:
5.0

Its good the way it is.

CHRISTOPHER R. 
Rating:
4.0

Nothing, very good service

Ralph H. 
Rating:
2.0

Bad part of town.Police were there investigating a robbery from the night before,the place was a mess with broken windows and store products on the floor.

WILLIAM S. 
Rating:
3.0

Was very dirty and stink.

ELSIE D. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
4.0

Customer did not leave a comment.

paris P. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
1.0

The truck was filthy. I wouldn't have expected that at such a time like this. COVID is serious and a business, I would think, should be taking precautionary measures so that know one is at risk of catching this deadly virus. I'm truly in disbelief that no one would have taking the necessary measures to ensure everyone's safety by cleaning their trucks after everyone's use. Please do better by your customers and your business. Raya Cooper

ZATHRAYA B. 
Rating:
5.0

Customer did not leave a comment.

MANUEL I. 
Rating:
5.0

Great service and hospitality.

JOHN F. 
Rating:
1.0

Stole money for gas ⛽that he knew was false. This why u haul needs to shut down.

DARRYL H. 
Rating:
2.0

when returning the vehicle 20 minutes to 8pm which was the time i was told they closed, the merchant was very rude in rushing me stating he had to go and had to close. he would not look over the vehicle or check the gas i had put in to make sure the vehicle was returned properly. i will never go to this location again but will choose another instead

Tracy E. 
Rating:
5.0

Bring vehicle to customers dwelling.

Wendell H. 
Rating:
5.0

Explain the process for return at pick up

Dino P. 
Rating:
5.0

Customer did not leave a comment.

Glenda W. 
Rating:
1.0

I have cleaned up the garbage, why do I still charge for cleaning?

QI SHAN W. 
Rating:
5.0

Great place to do business with

Benjamin L. 
Rating:
1.0

I just wasn't happy with the way I was treated at this location the clerk was unprofessional! Accused me of stealing called me a liar at first flirted with me during check in. I went to return the truck and dolly I was accused of taking a dolly! I've done more moves and always used Uhaul but this clerk was out of his mind. Very sad Uhaul has these types of people representing them. No customer service skills at all.

Anna M. 
Rating:
3.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

employee was very friendly and fun to talk with.

Joan R. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
2.0

They didn't have the size truck that I reserved. They weren't ready for us when we arrived at the time of our reservation. They weren't able to answer our questions regarding filling up the tank of the truck when we returned it.

George F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
2.0

If my scheduled pickup location is changed, the customer should be asked if (s)he is a agreeable tot hose changes. Form where I was originally supposed to pickup the vehicle to where I had to pickuo the vehicle cost me money in miles traveled.

Sebron F. 
Rating:
5.0

Customer did not leave a comment.

diana R. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Sonya C. 
Rating:
5.0

Nice guy working checkout! Everything went well

FRANZ K. 
Rating:
1.0

When someone makes a reservation have a truck waiting for them. It took 2 and a half hours to finally get a truck after u said it was reserved

Dane T. 
Rating:
1.0

When someone has reserved a uhaul don't give it away twice and then have the customer run around for two and half hours as people are waiting to help move and the customer has no truck to move. Will never use you guys again. Completely disorganized on ur part

Dane T. 
Rating:
3.0

Your price is too high and your limitation hourly is too short.

Isaac D. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
1.0

It was the worst experience I had. I put in for a 26' truck. I got to the location and they said they lost the key, unexceptable I put in for a truck 3 miles away from my house and you guys sent me to a place 20 miles away from my house. and the truck didn't work. then I had to get a 20' truck 5 miles up the street. it was a junk truck but I had to take it because I had to move out my house ASAP to my new house. the truck muffler had a hole in it, no lock, dirty inside and big graffiti on the side of the truck. I was the loudest truck on the road. I was totally embarrassed, a little discount would be greatly appreciate.

Antwain H. 
Rating:
5.0

Customer did not leave a comment.

Albert H. 
Rating:
1.0

DO NOT RENT A UHAUL FROM THIS LOCATION!!!!!! We needed to rent a truck. So we went the night before to get one. We were told that the truck we needed was being rented early the next day and due back at 2:30 pm. We said we could pick it up at 4:00 pm. I said what if the previous renter was not back in time? He said we would definitely will have a truck, no worries. So we made the reservation. My husband asked how much was mileage, the older man, told us there is no charge for mileage, unless it is a one-way drop off. LIE. The next day, we arrived a few minutes after 4:00 pm and the truck was not back, but they did give us the next biggest truck with no additional charge. Fine. I go out and the truck is filthy, hasn't been cleaned in I am sure a few years. I start the truck and it was in definite need of a new muffler, I pulled up next to our car to talk to my husband and could not hear my husband talking to me. I turned around and went back to the rental place. Told the person the truck was in need of repair. He said he could move our rental to the next truck there, but we would have to pay an additional $10 for the upgrade. I said, I wasn't requesting an upgrade, it was due to their lack of maintenance or their telling UHaul the need of repairs, that the truck was unusable. He called owner and the owner refused to move us to the other truck without us paying the difference. Since we were between a rock and a hard place, we said we had no choice, they said to contact UHaul for a refund, but they had to write it up with the upgrade. Their hands were tied. I get in the 2nd truck, it was also filthy, turn it on and IT ALSO needs a muffler and is extremely loud. Since we were running out of time to pick up the refrigerator, I just decided to drive it with the loud muffler noise. I drove directly into the development, to pick up my husband (about 1 mile), upon arriving at our home, the check engine light turns on!!! I directly drive back to the rental office to cancel the rental, since we did not want the truck to die on the highway. When I get back to the rental place, I said, " Please just cancel this rental, the trucks are not safe and we don't feel safe driving them." At this point, the first man was gone and the elder gentleman from the evening before, was now there. He said if we cancel the rental we will still be charged, since the truck left the property. I said we never got to use the truck for what we rented it for and we directly returned when the check engine light came on. We should not be charged, since we could not use their ill maintained trucks, which is their responsibility. He called the owner to tell him what happened. He got off the phone and said if we cancel he has no choice but to charge us for the rental, because that is UHaul's policy and their hands are tied. He gave me a receipt showing a charge of $72.35. Later that night I checked my bank and they processed the charge for $90.52!!!! A horrific experience. On top of all this, the three times I was in there trying to get things done, every time someone would walk in, they would stop processing my job, to go help the customers, which was non-stop. Finally, on the last encounter, I was getting upset, because time was running out to pick up our refrigerator and we still needed to find a truck to rent elsewhere and get the refrigerator. We had arrived at a few minutes after 4:00 pm and it took until 5:27 pm for us to finally leave. UNACCEPTABLE!!! Trucks not Clean. Gas caps missing on trucks. Failure to maintain the vehicles to ensure safety. They claim it is UHaul's fault, but they are the ones who are to inspect the vehicles and let UHaul know that repairs are needed. They can't fix what they don't know about.

Elizabeth D. 
Rating:
1.0

Very trashy poorly maintain gas station location. Old unkept truck with exhaust leak and poor steering. Unsafe at highway speeds

SAMEDA R. 
Rating:
3.0

Employee at the gas station was excellent, but the truck was dirty inside, and when driving,it was pulling to the right too much, my main complaint about this experience is the truck maintenance

caleb G. 
Rating:
5.0

Thanks so much!

Krystal G. 
Rating:
5.0

Great customer service.

Shantay C. 
Rating:
5.0

Customer did not leave a comment.

eric B. 
Rating:
2.0

never received ending contact

Nichelle B. 
Rating:
1.0

The guy was so rude. I was late picking up my truck so he called me rudely asking where i was. When i got there he told me i had to bring the truck back at 5 because he had another reservation even when i reserved the truck for 16 hours. When i got in the front of the truck i realized it was so dirty. I took at picture. When i opened the back of the truck i realized he never put the dolly in the truck i reserved and told me i could come back to get it even when i was already at my destination and too far to return. He called me again and let me know i was late bringing the truck back after only 7 hours with no dolly but i was on my way to take it back anyway. When i returned i let him know i took pictures and sent everything through uhaul and i guess he didnt believe me because he swung open the door behind me to check him self. I will never go to this uhaul dealer again he was horrible. Worst experience ever.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

AHMED MOHAMED RE E. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

I don't know what you could do for service is fine

William M. 
Rating:
3.0

I would like to know how much I'm being charged ahead of time. I must admit by him working alone made it tough. I had some discrepancies but we eventually worked it out.

CEASO H. 
Rating:
1.0

Truck did not have a ramp and the salesman was pressuring me on insurance...and then he made me spend a 3 dollar minimum for a can of cole even though I just dropped 40 some dollars

THOMAS S. 
Rating:
5.0

Great customer service, very friendly and greeted me at door.

Sheila B. 
No reviews have been submitted for this location.

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