I had to drive 50miles to pick up the truck. I could not find the truck. It was parked down a street on the side of the road, I had to wait for someone to bring the keys. (Waited 45min). The truck did not have a full tank.
Curtis J
Customer Reviews for Fast Ride 4
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mobile pickup option was not working. We originally had the truck scheduled on the 11th for the 30th. You’d think that would be enough time to secure the only 26ft truck in the area but apparently not. The company I was picking the truck up from never called me to confirm the order, I ended up calling them the day before pickup being told that the people who had the truck before us had not yet returned it. This was extremely upsetting and I am incredibly displeased with the service provided by U-Haul customer support and fast ride 4 rentals. No contact from fast ride what so ever until I called them, didn’t have the dolly that I asked for ALMOST HALF A MONTH IN ADVANCE, and ontop of that the sneaky owner of fast ride was trying to tack on his own fees, when I placed the order it was $404 Then he said it would be $440. Told them I wasn’t going to do it and he ended up charging me $409. I’m not expecting a refund due to me getting the equipment in the end and using it but half of the $409 that I paid would more than suffice. The stress was unbearable, we were scheduled to have our power/ water cut literally the day we were scheduled to pickup the truck and this horrible location really did nothing to help nor did they care. It’s all about the money with them.
Christopher MDropped off truck after hours. No drop off box for key. Driver had to return the following morning to return the key. Poster-size U-haul sign displayed on the street. Being the U-haul office is located within a shopping mall, it was somewhat difficult to locate the office.
Juan TOffice was not opened at appointed time. I had to call the office number, which got me to the manager, who said he would come in “shortly”. Wasted time waiting when we should have been on the road.
MARK LThere was no employee at the location. I called multiple times no answer. He finally answered and had no Idea About my order for pick up. He told me he would be there in 10 min. He took 25 min To arrive. Very unorganized, bad experience
Roberto CMy experience was quick & easy with my first uhaul rental! I would just recommend having uhaul locks for sale at your location. It would help the next person who does not have a lock some time. :) thank you uhaul!
Valerie S