A little deep clean
Virginia C
Access Mini Storage LP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edinburg, TX 78539
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkNorma is a fantastic person. She went out of her way to make sure I got the storage unit that met my needs. She even suggested I drop off the Uhaul truck there to save me time and she offered to call the location I had selected to drop off so I didn't have to worry about anything. She was so helpful and respectful. I highly recommend this agency.
Vidala SWhen looking for a uhaul i called a Mcallen uhaul to rent a small truck. There they set up a reservation asking me how long i needed it. The rentals are 19.99 plus. I told him i was renting the uhaul to pick up a sofa. He made the reservation for 4 hours because the uhaul might not be available the full 24 hours. When i went to pick up the Uhaul in the Edinburg location between McColl Rd and Jackson on Hwy 107 the lady that processed the paperwork told me the reservation was for 4 hours and i told her yes, because that what the gentleman in McAllen put on the reservation. She processed my bank info and charged for the uhaul. As we spoke I asked her about the uhaul and she said it was available for the 24 hours. I told her why was i told otherwise and given only 4 hours. I asked her to change it and she said she couldn't because she had asked me about the 4 hours, and why ask if she knew she wasn't going to change the time because she said she had to go by the reservation and that she had already done the transaction. I asked to reverse the transaction and do it again, after all the charge was for 24 hours and she said she couldn't again. This are unfair practices. 1. the reservation was made for me for 4 hours when it was available for 24 hours. 2. The lady in Edinburg didn't let me know that before processing the payment and eventhough if she would have informed me, she wouldn't have done anything because she had to go by the reservation that stated 4 hours use so she said. 3. She refused to reverse the transaction for the payment to process it for the 24 hours use which is what you charge for5 a rental for 24 hrs. 4. I was not informed correctly and overcharged. 5. Why do they ask how long i want to rent it for if it is a 24 hour rental. Please look into this and I expect an answer or explanation to this matter. I deserve a credit of some kind because I should have been given the full 24 hours.
Diana GFor few hour dont count it a day price
Shayan KGreat service
Bianca C