Customer Reviews for Fatboyz Auto Sales LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fatboyz Auto Sales LLC

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Susan M. on

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larry M. on

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david D. on

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RICHARD M. on

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The rental was not available when I went to Weirton to pick it up. That was a 45 minute drive from Wheeling, WV. I specifically mentioned on reserving the trailer that I wanted to pick it up at either ASAP or Middle Creek agents. Both about five minutes drive from my house. I understand that this is a busy time but my confirmation to pick up was 48 hours before my pickup. Surely that is enough time to ensure that the Weirton location would have the trailer or to bring one in from another location. I had to drive back another 45 minutes and find Fatboyz. the directions given were not accurate. and spend additional time doing that. and using gas. consequently, the process delayed our departure. Further, when asked where I wanted to drop off the trailer, I was shown two choices in/near Lexington, Va. I indicated that I had used Endelemen's (sp) on Hwy 11 previously (thee times this summer). I was told that it didn't matter where I dropped it off and if that was what I chose it was OK. During my drive to VA I got a message to drop the trailer at an address (no business name) in Buena Vista, VA. this is near Lexington but not in Lexington. I called your number and after some switching was told I could drop it at my 'usual' place. I think you can understand that moving is challenging. and, yes, dealing with a vendor is going to be fluid and one must be adjustable. but, as mentioned, I have rented three trucks, an auto carrier and this little trailer this summer. none of these experiences have been met average or flexible expectations. that said, all the people have been customer oriented - in person and on phone. But, I spent a lot of years dealing with customer service in a variety of situations. I am not impressed with your logistics systems. anyhow. I know one must be patient and flexible dealing with the structure you have. try to do better. I think I remember you started as 'we're number two but we hope to do better..." you aren't. Richard McCray

stacey H. on

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I would never recommend U-Haul but I would recommend Fatboyz ... Thanks for the help y'all ... :-)

stacey H. on

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I would never recommend U-Haul

delvon B. on

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I was very pleased with the service. They went above and beyond expectations to get me a trailer and even met me on a a Sunday for me to pick it up. Thank you guys

Damon L C. on

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Larry F. on

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James B. on

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donald H. on

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Nothing ...Very friendly service was in and out in no time and the young lady who took care of us was extremely Helpful....

Amy K. on

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James H. on

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karen C. on

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Stephen W. on

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Ronald C. on

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Great experience, both owners were awesome. I was in a jam and they helped me out.

DAVID A. on

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I need to U-Haul it, or got U-Haul!

joy T. on

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Great price and awesome employee's

Savannah H. on

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No improvements neccessary, top notch!!

Albert P. on

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stephen H. on

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CARL B. on

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Donald D. on

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david E. on

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barry L. on

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Great people cared about u very helpful

jeffrey S. on

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Chris F. on

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I spoke with Jessica upon rental. She is very nice and helped me a lot over a 24 hour period. She even double confirmed my pick, Incase something changed. Very nice, personable and top notch service.

DANIEL N. on

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No improvements necessary. Very easy to work and appreciated their suggestions! I will be back to rent again from them.

christy M. on

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They were nice to stay open till we arrived to pick up our rental. ...what i didn't like was non disclosure id total cost of the app with taxes and extra items.

DAVID A. on

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work with deals on moving.

jay H. on

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Get your online reservations system fixed fat boys was great your reservation system was a shit show

jack R. on

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Leif T. on

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