Customer Reviews for Ferguson Supply Co
(U-Haul Neighborhood Dealer)

164 reviews

11571 Betsys Gap Rd   Clyde, NC 28721

(828) 627-8688

Location Hours

  • Mon-Sat: 6:30 am - 8 pm
  • Sun: 9:30 am - 7 pm

Services at this Location:

Contact Us

(828) 627-8688

11571 Betsys Gap Rd
Clyde, NC 28721

Services at this Location:

Location Hours

  • Mon-Sat: 6:30 am - 8 pm
  • Sun: 9:30 am - 7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The location was great but there were issues picking up the item. The servers were down with uhaul and whoever we talked to at Uhaul was very rude and I ended up wasting about a hour of time and could not pick up the truck. I was then called asking why I was late to getting my truck and that uhaul rep was very rude as well. I had to explain to her that her own companies servers were down. I was then made to drop off the truck at the same time I was scheduled to pick it up, when I couldn't get the truck for over 4 hours late. So I essentially lost 5 hours of use of the truck! Not impressed with uhaul over this.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Rutledge C. 
Rating:
3.0

Dropping off process was slow compared to most locations and location was not convenient. Staff were very friendly however.

JON K. 
Rating:
1.0

Would highly not recommend using this service period. I was up charged on a 26 foot truck when I was told that I was getting it for the price of a 10 foot. The staff at the Clyde location was very arrogant and unprofessionally. He at one point asked for my credit card and Id and never gave them back and made a comment about not making any money because I prepaid for the truck and then up charged me. DO NOT BUY HERE. I will never use UHAUL again because of their service.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

judy B. 
Rating:
5.0

Customer did not leave a comment.

SHEILA W. 
Rating:
5.0

Customer did not leave a comment.

Sonia H. 
Rating:
5.0

Customer did not leave a comment.

Betty D. 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
1.0

Customer did not leave a comment.

Marco Z. 
Rating:
5.0

No suggestions.

KUMPH H. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Excellent customer service. Everything was great. Highly recommend this location

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Brandi O. 
Rating:
5.0

Customer did not leave a comment.

TALECIA Z. 
Rating:
5.0

Customer did not leave a comment.

christine M. 
Rating:
4.0

Customer did not leave a comment.

jay B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

JOESPH A. 
Rating:
5.0

Customer did not leave a comment.

amy S. 
Rating:
5.0

Customer did not leave a comment.

HELEN C. 
Rating:
5.0

nice people

John S. 
Rating:
5.0

Good folks at Ferguson's

GARY F. 
Rating:
4.0

Originally I reserved an open 5x8 trailer from the S Asheville location. They would not let that trailer go out one way even though I had reserved it online. They told me there was one in Clyde, NC 50 minutes away one way from where I was headed. I arrived at this location and was basically told that I had to take a box enclosed trailer, they too did not want to let the open trailer go one way. What a complete sham your reservation system is, if I had ANY other option to rent a trailer I would have, and I will not use Uhaul if at all possible ever again. Ferguson Supply was polite, and I understood their situation, but the overall system is flawed.

JONSTHON M. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

WAYLON L. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

VERONICA D. 
Rating:
3.0

Customer did not leave a comment.

ANGIE K. 
Rating:
5.0

Customer did not leave a comment.

FELICIA Z. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER E. 
Rating:
5.0

James Ferguson was awesome to work with! Ferguson Supply is a must stop see place!

Jon H. 
Rating:
4.0

This place is 15 miles from anywhere, but it was only a half mile from my house. Worked out great for us.

VICTOR H. 
Rating:
5.0

Customer did not leave a comment.

TALECIA Z. 
Rating:
5.0

Mighty fine service!

TALECIA Z. 
Rating:
5.0

Mr. Ferguson and his people were great to deal with!!

lacy A. 
Rating:
1.0

I rented a u-haul for 24 hours and got charged for 3 days!

Laurie H. 
Rating:
1.0

After filling out all our info online it still took 45 mins to check out.After repeatedly trying to check out the trailer it turns out the trailer was listed as overdue due to the fact that they hadn't bothered to check in the trailer when it had been returned. This delay caused us to lose the man we had hired to load our trailer at our storage unit. This location was also out of the way for us.

Patricia H. 
Rating:
5.0

Very close to my location. Very friendly staff

Richard R. 
Rating:
3.0

Every time I rent with U-Haul, I end up having to drive to a second or third location to pick up the equipment I ordered. This time the first location was supposed to be open from 1-4 on a Sunday. I arrived at 1:30 and the gate was chained and locked. No answer on either phone number, no voice mail available. I called Uhaul customer service, which did secure another trailer for me but it would be 40 miles round trip to get it. My moving help was standing around getting paid for nothing as I chased down an available trailer. Once I found the location, way, way out in the most rural of all places in NC, the person that processes the orders had already left for the day. I waited over an hour to get my trailer, and then had to drive all the way back to my house. Needles to say, it put me WAY behind on my loading. I swear I will never rely on Uhaul again, and I have used them probably 20 times in the last 30 years.

Patrick G. 
Rating:
3.0

Customer did not leave a comment.

KATHERYN B. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

felicia Z. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Very satisfied!

Eddie P. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

tenisha R. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

U-Haul should not let people use trucks with cracked windshields and tires should always be properly maintained

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Mr. Ferguson was very was very helpful..

Raya C. 
Rating:
5.0

Customer did not leave a comment.

brad R. 
Rating:
5.0

Customer did not leave a comment.

Johnny L. 
Rating:
5.0

The trailer itself was fine and in good shape. The overhead door slides could have used some lubrication

Richard R. 
Rating:
4.0

The inside of the cab of the truck was filthy. There was dog food in the floor and it sneaked like smoke.

HEATH P. 
Rating:
1.0

CORPORATE PROBLEM (not Drop-Off location) I was told I could drop the trailer off at any U-Haul dealer. I elected to drop off at the location I originally specified. When I did, I was charged an additional $16 fee for doing so. GET IT TOGETHER, CORPORATE! I AM NOT RESPONSIBLE FOR MANAGING YOUR LOGISTICS!!! Service at the Drop-Off location was EXCELLENT.

James M. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
3.0

It took a long time to get the paperwork done and get on the road.

Barbara T. 
Rating:
5.0

Customer did not leave a comment.

Lee Y. 
Rating:
5.0

Customer did not leave a comment.

Lee Y. 
Rating:
5.0

Very friendly and helpful. Will definitely use them again. Thanks so much!

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

bob K. 
Rating:
4.0

Customer did not leave a comment.

RONDALL B. 
Rating:
5.0

great location, great service

CRAIG C. 
Rating:
5.0

My biggest disappointment with U-Haul reservations/scheduling was when I was told that I could only rent the appliance dolly for 10 hours. It doesn't make any sense to me that you have to rent the dolly while you are loading then have to return it and travel to your destination one way and then try and find and rent a dolly to unload a refrigerator, freezer, washer and dryer at your destinations locality while the clock is ticking on having to return the truck at the prescribed time. This should be available for the same time frame as the truck is rented. Fortunately the location I picked up the truck at provided me with the appliance dolly for my entire one way trip. I applaud Ferguson's Supply in Clyde, NC for being understanding and responsive to my needs and for providing me with the much needed dolly which enabled me to travel from NC to Macon, GA, unload my truck and appliances and return both to the U-Haul location in Macon on time thereby avoiding any further unnecessary charges or expense to me. Thanks for asking and listening to my concerns. The two locations that I dealt with were superb! Thanks again. Mike Bower

mike B. 
Rating:
5.0

Everything went as planned and expected, perfect.

mike B. 
Rating:
1.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Calling in was the way to go after trying to book online. The service rep was amazing and handled everything . So simple. Great service

tara T. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

The location wasn't ideal for us. Online we had a location 5 minutes from where we needed it. Uhaul changed it at the last minute to 35 minutes away plus GPS didn't function way out there ( very rural) and it took an hour to find the location. Then it took 30 minutes just to do the paperwork. The trailer was blocked in so we had to maneuver to get it out. Mr Ferguson was super great to work with but we were on a schedule and lost a lot of valuable time. I fault uHaul for this.

Tony M. 
Rating:
5.0

Customer did not leave a comment.

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
3.0

LOL....interesting place!

Joe H. 
Rating:
5.0

Nothing

STEPHEN J. 
Rating:
4.0

Mr. Ferguson has so many trailers, he is running out of places to put them. Apparently this area is a low rental, high return area. U-Haul needs to get some of these units to areas were they can be utilized.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Abigail B. 
Rating:
3.0

Customer did not leave a comment.

Francis M. 
Rating:
3.0

Previous location that I was suppose to pick up at was closed during the time they were to be opened and the locations facility in very poor and driveway full of mud holes. I would please ask for this facility to be shut down.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

WALT W. 
Rating:
3.0

The cargo box was full of dir, mud, and pine bark.

DON R. 
Rating:
2.0

The web site listed the opening time as 8:00 AM. I arrived at 8:45. There was an employee their that told be to wait until 9:00 AM when they opened. I handed them the paperwork and advised that I was dropping the car dolly and leaving.

Marvin W. 
Rating:
4.0

Customer did not leave a comment.

Carl M. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

The owner, Mr Ferguson, did everything he could to make sure I was able to have the vehicle I needed to move my broke down motorcycle to my home, 5 hours away. Thanks you Mr Ferguson.

KEVIN A. 
Rating:
2.0

This place is just VERY laid back and there is no real indication of where to park and no real U-Haul presence inside the building. I wasn't sure I was in the right place. Was inconvenient drop off locale for my address as there were several closer.

Matthew F. 
Rating:
4.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Friendly and efficient service

JACKIE H. 
Rating:
4.0

Customer did not leave a comment.

Larry Y. 
Rating:
5.0

nothing comes to mind at this time, great experience

Walter J. 
Rating:
3.0

Besides having printer issues, the staff was cheerful and professional.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
3.0

More training for employees

RANDALL R. 
Rating:
2.0

Customer did not leave a comment.

ALLISON B. 
Rating:
5.0

Well organized

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

Terance C. 
No reviews have been submitted for this location.

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