Customer Reviews for Ferguson Supply Co
(U-Haul Neighborhood Dealer)

284 reviews

11571 Betsys Gap Rd   Clyde, NC 28721

(828) 627-8688

Office Hours

  • Mon-Tue: 9 am–5:30 pm
  • Wed: 9 am–5 pm
  • Thur-Sat: 9 am–5:30 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(828) 627-8688

11571 Betsys Gap Rd
Clyde, NC 28721

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5:30 pm
  • Wed: 9 am–5 pm
  • Thur-Sat: 9 am–5:30 pm
  • Sun: 10 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The return of trailer went smoothly, it was a good experience.

Kathleen R 
Rating:
5.0

Very professional and helpful experience!

Jeff W 
Rating:
2.0

It's probably time to give up their Uhaul business.

Karl S 
Rating:
5.0

Customer did not leave a comment.

brad G 
Rating:
5.0

Customer did not leave a comment.

JOHANN B 
Rating:
5.0

Customer did not leave a comment.

Jeff W 
Rating:
4.0

The folks at Ferguson Supply are organized, ready to do business and helpful. We came to Ferguson Supply because the place we made our original reservation was a mess.

Lois M 
Rating:
5.0

Location was accommodating and friendly. Will use again and refer to friends.

Stephen R 
Rating:
4.0

Customer did not leave a comment.

Linda M 
Rating:
5.0

Customer did not leave a comment.

Gordon G 
Rating:
5.0

Customer did not leave a comment.

Bonnie B 
Rating:
5.0

Customer did not leave a comment.

KATHERINE G 
Rating:
5.0

Customer did not leave a comment.

Kyle M 
Rating:
3.0

Customer did not leave a comment.

Daniel D 
Rating:
4.0

Had a hard time finding the trailer I needed. Had one reserved but the business wasn’t opened on Sunday even though the U-Haul web said they were open 1 to 4. Took 5 hours and a tank of gas to find one.

Murphy B 
Rating:
5.0

Customer did not leave a comment.

Jay H 
Rating:
5.0

GREAT LOCATION, FRIENDLY PERSONNEL

WILLIAM F 
Rating:
3.0

Improve ride of truck for long distances. Drivers door had bad wind noise due to door fit

lou p 
Rating:
3.0

This location was about half an hour away and was apparently the closest one. as opposed the town I left from having 2 different pickup and drop off locations not but 5 mins apart. There also isn't any cell service at this location so I couldn't use my phone to drop it off the same as pick up. The staff were really friendly though

Jackson N 
Rating:
5.0

Mr Ferguson is the best. So helpful.

Carl S 
Rating:
2.0

The original truck had a flat. The hauler had a flat and one of the ratchets was in disrepair.

David C 
Rating:
5.0

Customer did not leave a comment.

Ron E 
Rating:
5.0

James Ferguson, the owner, talked with me for an hour — one of the most interesting and smart characters I’ve met in NC. Can’t wait to go back.

Walter D 
Rating:
2.0

It was 8pm on Saturday drop off to this location. It was nestled way back on a country road with absolutely no lights or phone service. I wasn't able to perform the drop off due to the service issues with phone. Was charged for fuel and extra mileage incorrectly.

Jessica O 
Rating:
4.0

Customer did not leave a comment.

Amy M 
Rating:
5.0

Great location, great people. But renters just need to be aware that they might not have a mobile phone signal or internet service in that area. I had planned to return the truck using my mobile phone, but I couldn't do that so I had to go inside. This was fine because the location was open, but it would have been bad if it had been after hours. I would suggest adding a warning about this when people rent.

KEITH R 
Rating:
5.0

Customer did not leave a comment.

henry k 
Rating:
5.0

Great friendly people. Only issue is the location, they are far from town. But the people are just terrific.

Stephen E 
Rating:
3.0

I Didn't have signal to close out my U-Haul and wrote a little note. They took care of it first thing in the morning. Thank you

Andrew M 
Rating:
5.0

Customer did not leave a comment.

rogere p 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Vicki S 
Rating:
4.0

Customer did not leave a comment.

Lawson S 
Rating:
5.0

Customer did not leave a comment.

SANDRA L 
Rating:
4.0

Customer did not leave a comment.

Zemery R 
Rating:
1.0

Was overcharged

Dawnina J 
Rating:
5.0

Appreciate that they allowed me to return here. Friendly service.

Ronald B 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
5.0

Customer did not leave a comment.

KARL M 
Rating:
4.0

The trailer I reserved a month ago at the Asheville location was not available so I had to scramble to find this one. Ended up driving two extra hours to get and return this trailer.

David G 
Rating:
5.0

Customer did not leave a comment.

Amanda K 
Rating:
5.0

Customer did not leave a comment.

KB J 
Rating:
5.0

Customer did not leave a comment.

Kellie V 
Rating:
1.0

Please have a manager contact me

susan d 
Rating:
5.0

Customer did not leave a comment.

Roger G 
Rating:
5.0

There was an unexpected $40 charge, looked like for an extra day rental, but we only rented for One day

Robert B 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
1.0

Customer did not leave a comment.

Stephanie O 
Rating:
1.0

Reserved for noon and was unable to get equipment until 1:15 as nobody was there to do uhaul. Why make reservations if you get it on time

Jeremy M 
Rating:
5.0

The gentleman went above and beyond to ensure my rental experience was safe secure and easy as possible. You can tell he cares about his customers and their needs.

JAMES M 
Rating:
4.0

Customer did not leave a comment.

Ann M 
Rating:
3.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Mr. Ferguson was great. He waited two hours to take care of me personally after my flight was delayed. His place is way off the beaten track, but he runs it professionally and personably.

Kirk B 
Rating:
5.0

Customer did not leave a comment.

Judith B 
Rating:
5.0

Very professional! 110 year old country store... Awesome Mr. Ferguson himself helped parked the trailer. This guy and place is America at it's best. Do what ever to keep this vendor/supplier on your team.

Rodger G 
Rating:
5.0

Customer did not leave a comment.

Carl B 
Rating:
5.0

Customer did not leave a comment.

Sherry G 
Rating:
5.0

Customer did not leave a comment.

Joanna B 
Rating:
5.0

Super friendly, no problems dropping off, in and out in no time.

Eddie N 
Rating:
5.0

Better choice of smaller trucks at all locations.

Donna R 
Rating:
4.0

Customer did not leave a comment.

vincent b 
Rating:
4.0

I was originally scheduled to pick up the trailer at Ryno’s Tire Service in Canton, NC. When I got there they were closed. I am very dissatisfied with the pick up process because of the time and distance I had to go to get to the second location.

Phillip S 
Rating:
4.0

Customer did not leave a comment.

John N 
Rating:
5.0

Stayed open until we could get there to pickup truck. Thank you

Kyle B 
Rating:
1.0

AVOID using this place for U-Haul services at all costs. Poor customer service, and scam artists on top of it. I was told this was my U-Haul return location, and I could not change it. Walked in, nobody at the counter. Was eventually directed to a dirty back office and made to wait again until the woman there could be bothered to pay attention to something other than her phone call. Then, no hello, just “You need to go back outside and get me the mileage and gas reading.” Went back out, gave her the info she needed, and was told to go, as she was still on the phone. An hour or so later I got my receipt, and was charged $40 for an extra day. Just shameful.

Zane S 
Rating:
3.0

Customer did not leave a comment.

DAMION H 
Rating:
5.0

Customer did not leave a comment.

Galen M 
Rating:
4.0

An interesting place from the past. The people were friendly and helpful. I wish I could have spent more time taking in the location but we had to hit the road

Gerard C 
Rating:
1.0

The lady at the register was nice but not knowledgeable about the uhaul program. The person who does know wasn’t there, even though on the website they say they close at 7, and we got there around 5:30pm. She had us write down the truck mileage, and the next day I got my receipt and I got over charged by like 50 miles. The whole experience in general (from truck pick up to drop off) has made me so unimpressed with uhaul as a company that I will definitely go through someone else next time.

Marguerite T 
Rating:
5.0

Customer did not leave a comment.

Tom R 
Rating:
4.0

Very appreciative of Ferguson Supply being open, having a trailer and helping me get it hitched to my car. The first place I had a reservation didn’t show/was closed when I went to pick up my trailer and the person at the UHaul call center was very helpful in locating another pick up location. Only suggestion is to confirm/update hours of all UHaul locations.

Frances S 
Rating:
5.0

Customer did not leave a comment.

Bruce G 
Rating:
5.0

Customer did not leave a comment.

Samer S 
Rating:
5.0

Customer did not leave a comment.

JERRY V 
Rating:
4.0

Customer did not leave a comment.

terry s 
Rating:
1.0

First off the place was way out of the way, in the middle of nowhere. It wasn’t my initial pickup spot and I found out after several hours of trying to get in contact with UHaul that the original location was closed…for unknown reasons. I did not not feel safe and would have cancelled my reservation had my boyfriend not been there. Second, when I was finally able to get someone on the phone the first time, they made the switch for the pick-up location but failed to communicate effectively how far out the new location was. When I reached out again to ask more questions, after waiting for 15 minutes, I was hung up on before I could finish asking my questions. Finally, I completed the online check-in which was supposed to cut the time down only to have to go through the whole process again in office. After this experience, I doubt I’ll use your services again or recommend them.

NaSwana M 
Rating:
5.0

Customer did not leave a comment.

kieth c 
Rating:
5.0

Customer did not leave a comment.

Brent H 
Rating:
5.0

Customer did not leave a comment.

LAYNE H 
Rating:
5.0

No problems

Layne H 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

They were friendly and helpful here. I just wish it was a little closer to my house. Easy rental !

Cynthia A 
Rating:
5.0

Not sure. The whole experience was flawless. 🤷‍♂️

Jason A 
Rating:
2.0

If the location does not support truck share 24/7 the website should not allow me to reserve a truck before the location opens

William G 
Rating:
2.0

Truck was shaking when driving and belt squealed bad

Timothy J 
Rating:
4.0

They were working on Sunday which turned out to be the day i really needed the truck so thank you!! Mostly good except we had no cold air conditioning during the hot part of the day & the driver door was a little dirty. Besides that it was good. Lovely store & nice ladies working.

Freddie R 
Rating:
5.0

Customer did not leave a comment.

susan c 
Rating:
3.0

Uhaul truck was rented out with low air in rear left tire. The sensor on the dash lit up the next morning and I had to get AAA to put more air in tire. It was at 55psi and was supposed to be at 80! The truck was fairly clean. Fuel was at 3/4 tank so I did have to get more before hitting the road.

KRISTEN J 
Rating:
5.0

Mr Ferguson is very congenial

Kenneth H 
Rating:
5.0

Customer did not leave a comment.

Jeffery W 
Rating:
5.0

Customer did not leave a comment.

George J 
Rating:
5.0

Trailer not hooked up properly and fell off down the road

Mike F 
Rating:
5.0

Great service!!

james e 
Rating:
5.0

Mr Ferguson was so informative and helpful! Such an awesome location!

Ryan O 
Rating:
5.0

The overall experience was horrendous! The original pick up location was closed, fesulting in an addition 20 drive the opposite direction to pick up...Ferguson clerk and equipment. Codition were only positives.?.then on drop off there was NO 24HR DROP OFF....waited for OVER 30 min to hear back from someone authorizing drop off...VERY DISAPPOINTED

David W 
Rating:
5.0

Christy was terrific upon arrival and final paperwork -Made dropping the trailer off easy . Highly recommend Ferguson’s !

scott b 
Rating:
5.0

The folks at Ferguson are so nice they have a great location in the country a great store and wonderful potato logs !

JAMES H 
Rating:
5.0

Just keep your smile 😃 on

Gina H 
Rating:
3.0

This pickup location is inconvenient for residents in Asheville. The hostess made me feel accosted when I refused the U-HAUL insurance. She also set a U-HAUL return location in an inconvenient area that could not be changed.

KENDALL L 
No reviews have been submitted for this location.

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