Customer Reviews for Ferguson Supply Co
(U-Haul Neighborhood Dealer)

180 reviews

11571 Betsys Gap Rd   Clyde, NC 28721

(828) 627-8688

Location Hours

  • Mon-Sat: 8:30 am - 7 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(828) 627-8688

11571 Betsys Gap Rd
Clyde, NC 28721

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 7 pm
  • Sun: 10 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very welcoming and personable staff at Ferguson Supply.

LENORA H. 
Rating:
5.0

Very friendly staff. And the location is a homie general store full of history. It was worth driving a little out of the way to get a truck when we needed it!

LAUREN H. 
Rating:
3.0

For some reason, the UHaul drop off was scheduled to be 17 miles from the closest U-Haul dealer. Not recomended.

BRUCE D. 
Rating:
3.0

The location was not prepared for a return of equipment. Staff was away from the location. I checked in my truck by telephone. The location was in the middle of nowhere. I chose it because I was dropping off my cargo in Clyde. The two locations were at least 20 miles apart. I should have chosen better and would never chose this location again.

Robert S. 
Rating:
5.0

I can't imagine a thing Ferguson Supply could have done differently for any better experience. Very kind, courteous, and helpful.

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

U-Haul head quarters did not notify me that my location changed from Jonathon Creek to Clyde. U-Haul customer service did not resolve my issue or communicate that my location changed to me the night before as it should as stated in the electronic contract.

Emily M. 
Rating:
1.0

Drove 1.5hrs on the back of my buddy's motorcycle, through the mountains, to this remote location to pick up a 15' truck. The place said we don't have a 15' foot truck here and called dispatch. After waiting an additional hour, I had no choice other than take a 26' truck to travel 900 miles home. I had to pay extra insurance for the larger truck. The fuel bill was around $400, a huge added expense. It was a terrible experience.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

TRACEY M. 
Rating:
4.0

The 20' truck I reserved was not available when I arrived to pick up. I was forced to get a 26' truck AND pay full price. The truck was dirty in the cargo area.

Kurtis J. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
3.0

Pick-up location was an utter disaster. Ensure when an agent says they have a vehicle that is actually is there. Prevent the customer from wasting time and driving from one place to another in search of a vehicle. This snafu costed us $401 as the movers sat around for 3 hours doing nothing while we searched for a vehicle. Even tho we had called the day before to confirm the vehicle was available at the first pick-up location.

Michael M. 
Rating:
5.0

Make more equipment available in lower population areas.

Bruce P. 
Rating:
5.0

Great people at Ferguson's

luke A. 
Rating:
4.0

I called and filed a complaint because my original pickup location in Canton wasn't even open for me to pick up the truck. It was a HORRIBLE experience. It cost me a lot more money and time. I NEVER had any resolution for my aggravation. I don't feel that I was compensated for my aggravation, time or money. To top things off, I didn't even get a truck with a full tank of gas, yet I was expected to pay for a full tank, which I did. I can't believe how horrible of an experience this was!!

Laura K. 
Rating:
5.0

Customer did not leave a comment.

Francis C. 
Rating:
3.0

The location was great but there were issues picking up the item. The servers were down with uhaul and whoever we talked to at Uhaul was very rude and I ended up wasting about a hour of time and could not pick up the truck. I was then called asking why I was late to getting my truck and that uhaul rep was very rude as well. I had to explain to her that her own companies servers were down. I was then made to drop off the truck at the same time I was scheduled to pick it up, when I couldn't get the truck for over 4 hours late. So I essentially lost 5 hours of use of the truck! Not impressed with uhaul over this.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Rutledge C. 
Rating:
3.0

Dropping off process was slow compared to most locations and location was not convenient. Staff were very friendly however.

JON K. 
Rating:
1.0

Would highly not recommend using this service period. I was up charged on a 26 foot truck when I was told that I was getting it for the price of a 10 foot. The staff at the Clyde location was very arrogant and unprofessionally. He at one point asked for my credit card and Id and never gave them back and made a comment about not making any money because I prepaid for the truck and then up charged me. DO NOT BUY HERE. I will never use UHAUL again because of their service.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

judy B. 
Rating:
5.0

Customer did not leave a comment.

SHEILA W. 
Rating:
5.0

Customer did not leave a comment.

Sonia H. 
Rating:
5.0

Customer did not leave a comment.

Betty D. 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
1.0

Customer did not leave a comment.

Marco Z. 
Rating:
5.0

No suggestions.

KUMPH H. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Excellent customer service. Everything was great. Highly recommend this location

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Brandi O. 
Rating:
5.0

Customer did not leave a comment.

TALECIA Z. 
Rating:
5.0

Customer did not leave a comment.

christine M. 
Rating:
4.0

Customer did not leave a comment.

jay B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

JOESPH A. 
Rating:
5.0

Customer did not leave a comment.

amy S. 
Rating:
5.0

Customer did not leave a comment.

HELEN C. 
Rating:
5.0

nice people

John S. 
Rating:
5.0

Good folks at Ferguson's

GARY F. 
Rating:
4.0

Originally I reserved an open 5x8 trailer from the S Asheville location. They would not let that trailer go out one way even though I had reserved it online. They told me there was one in Clyde, NC 50 minutes away one way from where I was headed. I arrived at this location and was basically told that I had to take a box enclosed trailer, they too did not want to let the open trailer go one way. What a complete sham your reservation system is, if I had ANY other option to rent a trailer I would have, and I will not use Uhaul if at all possible ever again. Ferguson Supply was polite, and I understood their situation, but the overall system is flawed.

JONSTHON M. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

WAYLON L. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

VERONICA D. 
Rating:
3.0

Customer did not leave a comment.

ANGIE K. 
Rating:
5.0

Customer did not leave a comment.

FELICIA Z. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER E. 
Rating:
5.0

James Ferguson was awesome to work with! Ferguson Supply is a must stop see place!

Jon H. 
Rating:
4.0

This place is 15 miles from anywhere, but it was only a half mile from my house. Worked out great for us.

VICTOR H. 
Rating:
5.0

Customer did not leave a comment.

TALECIA Z. 
Rating:
5.0

Mighty fine service!

TALECIA Z. 
Rating:
5.0

Mr. Ferguson and his people were great to deal with!!

lacy A. 
Rating:
1.0

I rented a u-haul for 24 hours and got charged for 3 days!

Laurie H. 
Rating:
1.0

After filling out all our info online it still took 45 mins to check out.After repeatedly trying to check out the trailer it turns out the trailer was listed as overdue due to the fact that they hadn't bothered to check in the trailer when it had been returned. This delay caused us to lose the man we had hired to load our trailer at our storage unit. This location was also out of the way for us.

Patricia H. 
Rating:
5.0

Very close to my location. Very friendly staff

Richard R. 
Rating:
3.0

Every time I rent with U-Haul, I end up having to drive to a second or third location to pick up the equipment I ordered. This time the first location was supposed to be open from 1-4 on a Sunday. I arrived at 1:30 and the gate was chained and locked. No answer on either phone number, no voice mail available. I called Uhaul customer service, which did secure another trailer for me but it would be 40 miles round trip to get it. My moving help was standing around getting paid for nothing as I chased down an available trailer. Once I found the location, way, way out in the most rural of all places in NC, the person that processes the orders had already left for the day. I waited over an hour to get my trailer, and then had to drive all the way back to my house. Needles to say, it put me WAY behind on my loading. I swear I will never rely on Uhaul again, and I have used them probably 20 times in the last 30 years.

Patrick G. 
Rating:
3.0

Customer did not leave a comment.

KATHERYN B. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

felicia Z. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Very satisfied!

Eddie P. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

tenisha R. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

U-Haul should not let people use trucks with cracked windshields and tires should always be properly maintained

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Mr. Ferguson was very was very helpful..

Raya C. 
Rating:
5.0

Customer did not leave a comment.

brad R. 
Rating:
5.0

Customer did not leave a comment.

Johnny L. 
Rating:
5.0

The trailer itself was fine and in good shape. The overhead door slides could have used some lubrication

Richard R. 
Rating:
4.0

The inside of the cab of the truck was filthy. There was dog food in the floor and it sneaked like smoke.

HEATH P. 
Rating:
1.0

CORPORATE PROBLEM (not Drop-Off location) I was told I could drop the trailer off at any U-Haul dealer. I elected to drop off at the location I originally specified. When I did, I was charged an additional $16 fee for doing so. GET IT TOGETHER, CORPORATE! I AM NOT RESPONSIBLE FOR MANAGING YOUR LOGISTICS!!! Service at the Drop-Off location was EXCELLENT.

James M. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
3.0

It took a long time to get the paperwork done and get on the road.

Barbara T. 
Rating:
5.0

Customer did not leave a comment.

Lee Y. 
Rating:
5.0

Customer did not leave a comment.

Lee Y. 
Rating:
5.0

Very friendly and helpful. Will definitely use them again. Thanks so much!

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

bob K. 
Rating:
4.0

Customer did not leave a comment.

RONDALL B. 
Rating:
5.0

great location, great service

CRAIG C. 
Rating:
5.0

My biggest disappointment with U-Haul reservations/scheduling was when I was told that I could only rent the appliance dolly for 10 hours. It doesn't make any sense to me that you have to rent the dolly while you are loading then have to return it and travel to your destination one way and then try and find and rent a dolly to unload a refrigerator, freezer, washer and dryer at your destinations locality while the clock is ticking on having to return the truck at the prescribed time. This should be available for the same time frame as the truck is rented. Fortunately the location I picked up the truck at provided me with the appliance dolly for my entire one way trip. I applaud Ferguson's Supply in Clyde, NC for being understanding and responsive to my needs and for providing me with the much needed dolly which enabled me to travel from NC to Macon, GA, unload my truck and appliances and return both to the U-Haul location in Macon on time thereby avoiding any further unnecessary charges or expense to me. Thanks for asking and listening to my concerns. The two locations that I dealt with were superb! Thanks again. Mike Bower

mike B. 
Rating:
5.0

Everything went as planned and expected, perfect.

mike B. 
Rating:
1.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Calling in was the way to go after trying to book online. The service rep was amazing and handled everything . So simple. Great service

tara T. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

The location wasn't ideal for us. Online we had a location 5 minutes from where we needed it. Uhaul changed it at the last minute to 35 minutes away plus GPS didn't function way out there ( very rural) and it took an hour to find the location. Then it took 30 minutes just to do the paperwork. The trailer was blocked in so we had to maneuver to get it out. Mr Ferguson was super great to work with but we were on a schedule and lost a lot of valuable time. I fault uHaul for this.

Tony M. 
Rating:
5.0

Customer did not leave a comment.

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
3.0

LOL....interesting place!

Joe H. 
Rating:
5.0

Nothing

STEPHEN J. 
Rating:
4.0

Mr. Ferguson has so many trailers, he is running out of places to put them. Apparently this area is a low rental, high return area. U-Haul needs to get some of these units to areas were they can be utilized.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Abigail B. 
Rating:
3.0

Customer did not leave a comment.

Francis M. 
Rating:
3.0

Previous location that I was suppose to pick up at was closed during the time they were to be opened and the locations facility in very poor and driveway full of mud holes. I would please ask for this facility to be shut down.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

WALT W. 
No reviews have been submitted for this location.

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