Customer Reviews for Firestone of Gautier
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you

Rating:

1.0

I dealt with two locations, the Mississippi location was understaffed and not equipped. Customer service was nonexistent.

Rating:

1.0

When seeing the MAJOR damage to the truck & trying to get them marked with the X stickers by the dealer he refused stated I paid for the insurance he will file it on there as he has before, filing insurance claims on same damages multiple times is fraud! After video and recording of conversation I called uhaul 800 number explained EVERYTHING they insisted I keep the video for future claims that he will be filing.

Rating:

1.0

Had ordered shipping blankets they had none and told me I didn’t want them any because they were nasty. Didn’t come out side to help hookup the trailer. “. Told me if had don’t call him he was going to play golf.” So you tell me how would you rate them?

Rating:

5.0

Location and equipment was great. Awesome customer service

Rating:

3.0

When I made the reservation, I tried to change the drop-off time because I knew that I wouldn't have it back by the next morning at 10am. I told the person at the desk about this and he said that as long as I had it back by 3pm, I wouldn't be charged for another day. This was incorrect, I was charged for another day. They also didn't have the furniture dolly I reserved, so I had to buy one at Lowe's. They charged me for a utility dolly and furniture pads automatically for some reason, I called U-haul and had them refund this amount.

Rating:

4.0

N/A

Rating:

5.0

I wish I could have picked up at this location

Rating:

5.0

Steve was a very nice guy.. he hooked me up quickly and expertly..

Rating:

4.0

Easy in and out.

Rating:

1.0

The mileage was not accurate on our vehicle when compared to the paperwork. The manager was “unable” to check us back in, bus assured us that he would get it handled. I contacted uhaul by number to inform them of what was going on, but I still received an email about needing to return my uhaul? Haven’t seen any new charges on my account yet, but time will tell if he truly didn’t know what he was doing it if he was trying to con us.

Rating:

5.0

A blue grease like goo was in the back of the truck before I rented it. The grease got on my couch. 😬 The gentleman that rent the u-haul gave awesome customer service.

Rating:

4.0

They was close when we got and had to drop trailer and leave and then go back to drop off wire but it was ok

Rating:

2.0

The website shown it was open at 8:00 - but the owner said "You could not believe everything on the internet, we open at 9:00" He said the Firestone opened at 8. He took his time and he did take care of us around 8:25.

Rating:

5.0

I appreciate the good service and easy off the experience

Rating:

5.0

Nothing. Everything was great.

Rating:

5.0

Excellent service!

Rating:

5.0

Staff processed my return promptly. They were most helpful in the disconnection of the trailer from my truck. Really nice that local folks exhibit real customer care. Exceptionally satisfied.

Rating:

5.0

When the customer picks up the trailer, need to have staff be the ones to attach the trailer to the customer's truck; not the customer. And the same on the return. The inability of the business to modify the bill to reduce of a service not provided, and have the customer deal directly with U-Haul for the refund is not good. If this is a software problem out of the business ability, then U-Haul must address.

Rating:

1.0

Steve was gruff, unprofessional, and rude.

Rating:

1.0

The guy knew I was moving from Foley Alabama to Gonzales Louisiana from storage to storage. At least I know I told him that. He gave me a two day rental with one day being the fourth of July. He could have given me at least a 3 day renral because his actions caused a huge problem once I got to Louisiana because apparently its ok for Tiffany at picou construction company to be intimidating and awfully rude to customers. Also return place was ridiculously misunderstood being that there is a picou's building supply in Gonzales as well. I would never ever recommend uhaul. Im going with budget or penske should i ever need to next time.

Rating:

4.0

The Gautier site seems efficient and everyone was courteous. There is no place for this as it is site specific. However, I was not notified in advance that my pick up site had changed. Fortunately, I called and found out. These sites are not that close together and it would have been very inconvenient if I had first gone to the original pick up site.

Rating:

5.0

Excellent service and very accommodating.

Rating:

5.0

This location has the most friendly staff and I will definitely use them again.

Rating:

5.0

firestone was exellent!!! jerry,s pawn was a JOKE,

Rating:

5.0

Pricing per mileage

Rating:

1.0

I reserved a motorcycle trailer and was told to pick it up here, everything was a go. Sorry to say that was not the case at all. Uhals lack of communication as a company is humorous at best. The man Steve at the Firestone was a huge help. Wish the same could be said about you guys.

Rating:

3.0

Provide clean equipment. Rental truck that I was provided had 135,000 and was rode hard and put away wet. Truck was filthy when I got it on the inside cab, smelled of smoke.

Rating:

5.0

Nice job and thank you !! Jim

Rating:

1.0

Personnel charged me twice for the truck even though I told him I already paid two weeks ago. UHaul customer service had to help the store where I picked up the car transporter before I could rent the car transporter.

Rating:

5.0

My experience with UHaul was easy and service was excellent.

Rating:

2.0

The guy at this location wasn't helpful at all. The customer service was horrible. He could have come outside or gotten somebody to help my girlfriend and I hook up the trailer but he didn't. He just gave us the paperwork and said here you go. It would've been nice to have an extra hand because my girlfriend couldn't help lift up the tongue of that big trailer. Also, the guy was late. I understand that we were a little early but he wasn't even there by 9. He was about 15 min late. Overall not a good experience. I won't return to this location. What needs to be improved is the customer service. When wrapping up with a customer simply ask them "Is there anything I can do to help?" or "Any questions that you might have?" Go the extra mile, not just enough to get by. I just paid you $300 so it'd be nice to have a little better service than what I received.

Rating:

5.0

Super at drop off

Rating:

3.0

We need more trailers available in our requested area. Our first request was Oxford, MS and we were told that we would have to drive an extra hour north of Oxford to Memphis, TN. Our 2nd requested pick up location was Pascagoula, MS and we had to drive to Gautier, MS to pick up which was not on the way to our destination. It was 30 miles out of the way and we were told to return it there instead of a closer Uhaul location. We were happy to get it, but convenience was not their priority.

Rating:

5.0

I have used Firestone of Gautier numerous times, and I have ALWAYS been satisfied with the customer service. I will use them every chance I can!

Rating:

2.0

Pickup location was changed from online reservation. A charge for insurance was added which I didn't want. Trailer was dented badly, no mention of this pre-existing damage was made to me. Person at pick-up desk made no attempt to be helpful.

Rating:

1.0

No copy of contract was given to me. He didnt tell me a time to return it. So i owed another 60.00. Was not very friendly. Told him i was paying early and not picking up til 4 he put i picked up at 9:30 am. Just lied

Rating:

5.0

Very friendly and knowledgeable staff at this location( Firestone of Gautier). Spoke with another location in the area and the lady was very short with me and had a terrible attitude. Would never have rented from there. The u-haul equipment worked well as usual with no problems. Would definitely recommend Firestone of Gautier to anyone needing a u-haul.

Rating:

3.0

The equipment leaked and soaked my property. The right tail light was out the entire time. I tried to get repairs at U-Haul in Crystal City , Texas. There was no agent to help us and the manager could not be found. We left.

Rating:

3.0

Was made to wait for an hour to pick up the truck, even though I had scheduled an appointment.

Rating:

3.0

We rented on a Saturday and told them we would drop off Sunday well because they were closed we got charged for 2 day rental...Not sure why that was our fault when truck was turned in Sunday and keys left in drop box like they told us to do. Had we known we was being charged for 2 days we would of kept it till Monday to use more. Not happy about that part of the contract.

Rating:

5.0

Staff was very helpful and friendly. Answered all my questions without me feeling like a burden. Gave his business card in case I had any troubles on my trip. Excellent customer service!!

Rating:

5.0

Windows and mirrors were dirty had to clean them. Someone had smoked a lot in the cab. I had to spray the headliner with Febreeze to get the cigarette smell out.

Rating:

5.0

The personnel that helped us were so understanding. They did all they could to make our experience a great one. I would use this facility again if we could.