Customer did not leave a comment.KATE W.
Customer Reviews for First Fremont Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues. Clean trucks and good customer service.Benjamin M.
Make sure dollys and pads are available when orderedGreta S.
Pick up location was on Rice St, 3 miles from our house. We had a 9am pick up and the tobacco store, where we were suppose to get our keys, should have been open at 8am. They were not open at 9am and by 9:30, we had called U-Haul twice and they ended up sending us to tp a different pick up location Minneapolis. That was a 25 minute drive. That pick up was easy but now were were 1.5 hours behind on our move in. No apology or offer of any type of compensation for the hassle so before we hung up with U-Haul on our way to Mpls I requested some type of compensation and the woman said she would put in that request. The next day, I noticed we were charged for 14 miles over! WHAT!! YOU sent us the Minneapolis because were were physically not able to get keys at the location right by our house! I called U-Haul and that charge was removed. I asked about our request for some type of compensation and she said the request has been closed because they didn't charge us for the extra 14 miles. Again... WHAT?? I asked to speak to her manager and that man reimbursed us $50. Moving day is stressful. Being behind an hour-and-a-half made it worse and having to ask twice for U-Haul to make it right is frustrating.Joe F.
Read aboveGreg V.
Lock boxes could use a tune up, difficult to open.Michael V.
The muffler was missing and the truck could be heard from a mile away. I rented a two wheeler for an additional fee and it wasn't included with the truck at the time of pickup. I would not recommend this location or service again.Jason H.
The gentleman running the store was very helpful and nice! However, he didn't ha e a furniture dolly, which we needed. I ended up buying one from Home Depot but would have preferred to rent.Nicholas A.
Customer did not leave a comment.Mohamud M.
The reason below average, customer service rep who helped me book the reservation did not suggested me right option and that cost me $100 more than what I suppose to pay.Vijayamanikandan M.
Customer did not leave a comment.Adams D.
Customer did not leave a comment.Michael B.
The pick up process is absolutely atrociousMadison M.
Terrible experience. The original location where I was supposed to pick up the Uhaul was closed and then I was sent to a different location. To where the employees were not helpful at all. I went from having my Uhaul reserved online for 12:30pm and didn't get my Uhaul until 2pm. When I had booked this since the beginning of the month in December. Ridiculous. Highly unsatisfied. Then I checked the Uhaul back in for drop off through customer service but it wasn't checked in until the following morning. So I was overcharged. Uhaul did not making moving any easier, instead it added stress.Luis G.
Do not have an option for counter pickup if counter pickup is not an option offered at the location. Make the mobile return process more intuitive and foolproof so you don't get charged for an extra day and not enough gas when you actually returned it on time with the right amount of gas.Levi B.
Customer did not leave a comment.michael S.
It took me a hour and 30 minutes to get the truck and the key. I chose to pick up from the location and the store owner switches it so I can open it using my phone. I was charged 67.00 for my trip. Then they charged a extra $157. This was a Horrible experience and I will never never never refer you guys to anyone of my friends or family again. I run three businesses and you guys will never get my business again.Sancheze B.
Customer did not leave a comment.Peppino E.
I was not planning on doing online check in and the U-Haul locations in person checkin wasn't working. The box of the U-Haul did not lock which became very inconvenient when the unit was unavailable because the previous tenants were still moving out and I had to wait 3 days with my stuff in a U-Haul that doesn't lock. Also, the dolly was just laying in there, and it wasn't latched down, we didn't use it, and latched it down ourselves. The U-Haul had very little fuel when I got it, and then still charged me for gas when I returned it with the same amount.Connor C.
Making sure the code to pick up the truck is sent when the confirmation number is sentJERLEEN D.
The UHaul I picked up was on E for fuel, and when I turned it in at the same level I was charged for gasTREVOR M.
Let a person know that they are to prerequisiteAndrea M.
Customer did not leave a comment.Kassandra B.
Customer did not leave a comment.Octavia M.
I was unable to pick up my uhaul at 7am due to a system error which caused me to be late for movw out. I couldnt pick it up until 9am.EMILY M.
The cashier told me that he wasn't supposed to be helping me since he needs to watch his store because the neighborhood people steal. It took him an hour to assist me after us being on the phone with two different representatives he finally understood that he had to take me out of his terminal instead of me using a code from the Internet. It was very frustrating and unprofessional. Even if he felt that way I don't think he should've told me that he should've been watching his store from thieves rather than helping me out with the U-Haul. Very disappointing I will never rent from this location and I will never recommend this location.Toria P.
I was duped into paying a $14 safe move fee which I declined but somehow ended up being billed for. Last U-Haul I will be renting.Adam W.
I ordered furniture pads and they were not in the truck when I picked it up.Arianna V.
Customer did not leave a comment.Kyle S.
Customer did not leave a comment.Nathan R.