The only thing I had issues with was the mobile check in as the Uhaul.com was not working. This caused huge issues for me as I was not able to check it in at the time that I actually dropped it off. I did not know that I had to be at the site to check it in until I was able to get through to the website late at night. I went back the next morning prior to going to work and it was down again. I was unable to get a odometer picture through the check in but did get one the day I turned it in. It made the check in process agonizing and drawn out to not have access to the mobile check in which would have been very convenient if it would have not been down or under maintenance. Other than that, the Uhaul truck itself was just what we needed for our move.
ANGELICA L.
Customer Reviews for Floyd's Rental Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job Floyd!!!!!
WALTER P.None!
Barbara S.Don't send me an email survey about a transaction that happened almost 2 years ago! Get your stuff together uhaul!
JAMES G.Don't make me go 200 miles out of the way to get a truck. Bring it closer to me.
STERLING B.Excellent as always!
Heather F.Wonderful service. Would recommend Floyds Rental to anyone.
KATHRYN P.Thank all of you! Our moving experience was great!
Thomas D.Virtual turn in procedure was difficult.
Gabriel P.Floyd and justin excellent. Always willing to help
Joe W.Staff was professional and thorough.
William B.Friendly, professional & helpful
David A.Make sure customer knows there is a specific drop off time.
Anthony B.They were very friendly.
John C.Friendly service and staff
George L.Thank you
EILEEN H.Nothing. He was very helpful. It's not clean because it's on a dirt road/patch.
Kevin T.Outstanding service from rental to drop off!! Warm greeting, fast registration, excellent assistance with rental equipment, returned truck, processed final fees (I went over mileage), and left location all within 3 mins! WOW!!
Andrea S.very friendly and helpful.
Sammy M.The worker was very nice and helpful. However, Uhaul location I randomly chose to drop off the trailer, wasn't going to open until Monday. I only needed the trailer until Saturday and he charged me up until Monday. There were at least two other Uhaul places open on Saturday and I did drop off the trailer on Saturday. I would not have had to pay so much for unnecessary days.
dana B.Floyd is amazing worked quickly and efficiently I will go back again. Thanks
Margaret B.Friendly good service
Ralph G.The man who runs Floyd's rental in Las Vegas is awesome. He was very friendly, helpful and knowledgeable. I have rented trucks and trailers from this business and had no problems .
William B.Good service
David R.I was grossly overcharged by uhaul.
Nancy K.We paid more now then when we took it out of town
RUTHANN S O.Tell Floyd not to be a dick and for his assistant not to mess with other people's fuse boxes when they tell you it's the trailer.
JOHN P.Everything was good!
Yvonne M.The windshield seal
randi B.Floyd went above and beyond to accomodate me! Great guy.
Joshua O.Excellence all the way around. Especially considering the circumstances in the world.
Heather F.Professional, Friendly, Knowledgeable, and efficient.
Robert P.The staff at both Santa Fe and Las Vegas, NM were extremely nice and helpful!
Susan H.Never spoke to anyone here. I really did like being able to drop off after hours using the app.
John D.Floyd and his staff treated us like family. We have rented from them several times now and will continue to do so as their kindness and willingness to help makes a challenging move feel that much smoother. We are grateful. Thank you!
Matthew S.Floyd and justin very polite and drop off simple. Even gave me a ride back to motel in a snowstorm. High quality people. I fought with professional movers for two months. Got so fed up decided to do it myself. Both ends uhaul made it a pretty easy trip. Give them a raise!!!
Joe W.Uhaul was in poor running shape wr had to use road side assistance twice and I was charged a transport and not a dolly so I was over charged $28 when we used a tow dolly not a transport. Which has happened in the past I wont rent here again.
Shyanna Z.floyd was very helpful with everything rite down to reminding me to notifying my bank for the trip so they wouldnt put a stop on my card. van and trailer worked great no issues! thanks again floyd jr. cliff
cliff R.Excellent, friendly service. Will definitely rent from Floyd's again. . .
Craig C.Very efficient, friendly, knowledgeable and helpful. I was very well treated and more than satisfied. Would definitely recommend this store!
Tollef J.The Man who helped me is the owner of the location he noticed some oil on the back of my car and said I should have it checked it was very nice of him to actually pat attention and alert me there may be a problem
heath W.Floyd was friendly and very helpful in our time need.
Betty V.