Customer Reviews for Floyd's Rental Center Inc
(U-Haul Neighborhood Dealer)

841 reviews

1801 N Grand Ave   Las Vegas, NM 87701
(North of E University AVE)

(505) 425-8040

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(505) 425-8040

1801 N Grand Ave
Las Vegas, NM 87701
(North of E University AVE)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Floyd did an excellent job Top notch

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Floyd was very helpful and accommodating, we are thankful for his service.

Lucia E. 
Rating:
5.0

Customer did not leave a comment.

Lorne G. 
Rating:
5.0

Customer did not leave a comment.

jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Hilaire P. 
Rating:
1.0

Called ahead about 4 hours early and let him know I might be late. He said I will charge you. I called customer service and they understood my situation and extended me another day without hesitation. I show up 10 minutes before he closes and he was already locking gates and pointed for me to go to other parking lot. I get over there he is so busy trying g to charge me another day he isn't helping me unhook or anything. He shows me he is charging me $30 for being late. I inform him of my conversation with customer service and he's now angry he can't charge me. So much so he lifted trailer off the back of my truck and thru the tongue of trailer to the ground. He had a terrible attitude. I will never rent from this location. I was a uhaul dealer for 4 years and was one of the top 100 dealers for over 6 months.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Dawn K. 
Rating:
5.0

Customer did not leave a comment.

Esther S. 
Rating:
4.0

Customer did not leave a comment.

Cloda D. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Nothing! Friendly and helpful service!

Laur M. 
Rating:
5.0

Customer did not leave a comment.

rick W. 
Rating:
5.0

Customer did not leave a comment.

Shekhar D. 
Rating:
3.0

Customer did not leave a comment.

sherry H. 
Rating:
5.0

This is the place ever. Always courteous and professional.

Antonia V. 
Rating:
5.0

Customer did not leave a comment.

BERNICE L. 
Rating:
1.0

Was told I can drop U-Haul off at one location Downtown San Antonio Per documented agreement. This contractual agreement was then broken. Had to deliver the truck/ dolly to a location very far away from the city. because this alteration was not suggested in any way possible. I had made appointments predicated on a time schedule that did not include driving 45 minutes out of my way. Because of this I lost opportunities fiduciary aspects and it It is entirely unacceptable.

Nicolas M. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

This agent is on the ball. Very courteous and helpful

Antonia V. 
Rating:
1.0

Customer did not leave a comment.

DONALD H C. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Professional, courteous, and knowledgeable

Miguel V. 
Rating:
5.0

Nothing, Floyd was outstanding!

ALLAN R. 
Rating:
5.0

Customer did not leave a comment.

Margaret K. 
Rating:
5.0

There is nothing to improve Mr. Chavez is very business oriented and a respectful individual.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

cynthia H. 
Rating:
5.0

Very nice employee

BETTY N T. 
Rating:
5.0

Tire was real low but he aired it up. Was low again upon return. I suggest fixing the tire or replace

JOE W. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Excellent service

Pedro G. 
Rating:
5.0

what a difference between the pick up and the drop off. Very pleased with Floyd's very nice older gent pleasant and knew his stuff.

DeAnna S. 
Rating:
4.0

I had a problem with the deterrent system and the gear shift was hard to get out of park. Roadside Assistance assured me nothing was wrong with driving the vehicle and I did arrive at my destination.

ANDI V. 
Rating:
1.0

Phone didn't work right to get the key and I was stuck on hold for over two hours before someone finally helped me with the combination for the lock

Vince R. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

the Las Vegas New Mexico location had the best people we've ever worked with. They were very clear on charges and instructions. Floyd helped 120% with hooking up and instructions on the trailer. Could not have been better!

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

COLORADO B. 
Rating:
5.0

Equipment in excellent shape.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
4.0

Customer did not leave a comment.

Monte M. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

KARL S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

I've used Floyd many times over last few years he is very personable and always helpful. Strongly recommend

TRACY W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Sharon A. 
Rating:
2.0

The dude can't count cash gave him over 1500 tried to say it was less was rude and uneducated.

Alex K. 
Rating:
5.0

Thank you Floyd's Rental your the best. We appreciate you so much. We will definitely recommend you to Family and Friends. Thank you again. Anna Roybal

ANNA R. 
Rating:
5.0

Customer did not leave a comment.

TAYARI P. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
5.0

Everyone and everything was excellent, we are very satisfied. No improvements needed at this location at all. Thank you Las Vegas New Mexico UHaul, we greatly appreciate you both. Sincerely; Anna Roybal

ANNA R. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
3.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Very friendly and helpful. I was able to drop off the trailer and get checked out quickly.

James B. 
Rating:
3.0

Customer did not leave a comment.

DIERDRE T. 
Rating:
5.0

Customer did not leave a comment.

Robert U. 
Rating:
4.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE P. 
Rating:
5.0

Staff went beyond all expectations.

MICHAEL J W. 
Rating:
5.0

Good experience

TITO P. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

I was beyond pleased. We had talked to Floyd and all he had was the small trucks. We called Santa Fe U Haul. Just like that a large truck was dropped of at Floyd's the guy at the Santa Fe location booked the truck for us. Talk about awesome service. Floyd was to cool.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

NONA C. 
Rating:
5.0

The entire staff at Floyds U-haul in Las Vegas, were excellent. Justine was exceptional! He took care of all the paperwork and was quick to ensure existing damage on the truck was marked with an X.

Jonathan J. 
Rating:
5.0

Floyd id akways accommodating. Equipment always top notch. He deserves uhaul of the year award. Never lets me down

joe W. 
Rating:
5.0

It's always a pleasure doing business with Floyd. Known the family for years and customer service has been consistently a priority.

WILLIAM G. 
Rating:
5.0

Just keep doing what your doing!!!

MARY B. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

First time ever using a Uhaul and Floyd Jr. himself walked me through everything I needed to know. Could not have asked for a better pick up spot for getting the truck. Thanks Floyd for your kindness and consideration. NO WONDER WHY YA'LL HAVE BEEN IN BUSINESS SO LONG!!! A+

YVETTE P. 
Rating:
5.0

Customer did not leave a comment.

MANUELA B. 
Rating:
5.0

Customer did not leave a comment.

CAROLANN D. 
Rating:
5.0

The guys at Floyd's (including Floyd himself) were great. Super convenient location and the truck was completely ready to go. Floyd even called the day before to confirm the details. Great stuff.

Kanon C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

francis N. 
Rating:
5.0

Overall very good!!

DESIREE G. 
Rating:
5.0

Customer did not leave a comment.

Darrell F. 
Rating:
5.0

Customer did not leave a comment.

Mary E. 
Rating:
5.0

Customer did not leave a comment.

Samson V. 
Rating:
5.0

Customer did not leave a comment.

RITA G. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Courteous customer service

Ray P. 
Rating:
5.0

Oh yes! Definitely Floyd & his family. awesome!

FLORA H. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
4.0

Customer did not leave a comment.

Steven C M. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Terrible, horrible, ridiculous self check in. Computer didnt recognize me at location. Returned 3 f..... n times trying to go through steps. Took 10 pictures. Program kept kicking me to old link. Finally after a long 14 hour day just left it at floyds. Was advised i could incur extra charges if i turned in wrong location. Floyds not in system. See above comments. I am buying my own dolly. You guys trying too hard with e service. And not checking if it works or not. Your equipment and personnel are stellar. Your system frustrating junk

Joe W. 
Rating:
5.0

Customer did not leave a comment.

SAMMY M. 
No reviews have been submitted for this location.

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