Floyd did an excellent job Top notch
Richard R.
Customer Reviews for Floyd's Rental Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Floyd was very helpful and accommodating, we are thankful for his service.
Lucia E.Called ahead about 4 hours early and let him know I might be late. He said I will charge you. I called customer service and they understood my situation and extended me another day without hesitation. I show up 10 minutes before he closes and he was already locking gates and pointed for me to go to other parking lot. I get over there he is so busy trying g to charge me another day he isn't helping me unhook or anything. He shows me he is charging me $30 for being late. I inform him of my conversation with customer service and he's now angry he can't charge me. So much so he lifted trailer off the back of my truck and thru the tongue of trailer to the ground. He had a terrible attitude. I will never rent from this location. I was a uhaul dealer for 4 years and was one of the top 100 dealers for over 6 months.
Angela C.Nothing! Friendly and helpful service!
Laur M.This is the place ever. Always courteous and professional.
Antonia V.Was told I can drop U-Haul off at one location Downtown San Antonio Per documented agreement. This contractual agreement was then broken. Had to deliver the truck/ dolly to a location very far away from the city. because this alteration was not suggested in any way possible. I had made appointments predicated on a time schedule that did not include driving 45 minutes out of my way. Because of this I lost opportunities fiduciary aspects and it It is entirely unacceptable.
Nicolas M.This agent is on the ball. Very courteous and helpful
Antonia V.Professional, courteous, and knowledgeable
Miguel V.Nothing, Floyd was outstanding!
ALLAN R.There is nothing to improve Mr. Chavez is very business oriented and a respectful individual.
Frank G.Very nice employee
BETTY N T.Tire was real low but he aired it up. Was low again upon return. I suggest fixing the tire or replace
JOE W.Excellent service
Pedro G.what a difference between the pick up and the drop off. Very pleased with Floyd's very nice older gent pleasant and knew his stuff.
DeAnna S.I had a problem with the deterrent system and the gear shift was hard to get out of park. Roadside Assistance assured me nothing was wrong with driving the vehicle and I did arrive at my destination.
ANDI V.Phone didn't work right to get the key and I was stuck on hold for over two hours before someone finally helped me with the combination for the lock
Vince R.the Las Vegas New Mexico location had the best people we've ever worked with. They were very clear on charges and instructions. Floyd helped 120% with hooking up and instructions on the trailer. Could not have been better!
BRIAN A.Equipment in excellent shape.
DANIEL M.I've used Floyd many times over last few years he is very personable and always helpful. Strongly recommend
TRACY W.The dude can't count cash gave him over 1500 tried to say it was less was rude and uneducated.
Alex K.Thank you Floyd's Rental your the best. We appreciate you so much. We will definitely recommend you to Family and Friends. Thank you again. Anna Roybal
ANNA R.Everyone and everything was excellent, we are very satisfied. No improvements needed at this location at all. Thank you Las Vegas New Mexico UHaul, we greatly appreciate you both. Sincerely; Anna Roybal
ANNA R.Very friendly and helpful. I was able to drop off the trailer and get checked out quickly.
James B.Staff went beyond all expectations.
MICHAEL J W.Good experience
TITO P.I was beyond pleased. We had talked to Floyd and all he had was the small trucks. We called Santa Fe U Haul. Just like that a large truck was dropped of at Floyd's the guy at the Santa Fe location booked the truck for us. Talk about awesome service. Floyd was to cool.
MICHAEL T.The entire staff at Floyds U-haul in Las Vegas, were excellent. Justine was exceptional! He took care of all the paperwork and was quick to ensure existing damage on the truck was marked with an X.
Jonathan J.Floyd id akways accommodating. Equipment always top notch. He deserves uhaul of the year award. Never lets me down
joe W.It's always a pleasure doing business with Floyd. Known the family for years and customer service has been consistently a priority.
WILLIAM G.Just keep doing what your doing!!!
MARY B.First time ever using a Uhaul and Floyd Jr. himself walked me through everything I needed to know. Could not have asked for a better pick up spot for getting the truck. Thanks Floyd for your kindness and consideration. NO WONDER WHY YA'LL HAVE BEEN IN BUSINESS SO LONG!!! A+
YVETTE P.The guys at Floyd's (including Floyd himself) were great. Super convenient location and the truck was completely ready to go. Floyd even called the day before to confirm the details. Great stuff.
Kanon C.Overall very good!!
DESIREE G.Courteous customer service
Ray P.Oh yes! Definitely Floyd & his family. awesome!
FLORA H.Terrible, horrible, ridiculous self check in. Computer didnt recognize me at location. Returned 3 f..... n times trying to go through steps. Took 10 pictures. Program kept kicking me to old link. Finally after a long 14 hour day just left it at floyds. Was advised i could incur extra charges if i turned in wrong location. Floyds not in system. See above comments. I am buying my own dolly. You guys trying too hard with e service. And not checking if it works or not. Your equipment and personnel are stellar. Your system frustrating junk
Joe W.