Customer Reviews for Forest Hill Inn
(U-Haul Neighborhood Dealer)

276 reviews

3 Forest Hill Rd   Hazleton, PA 18202
(Intersection of Susquehanna Blvd/route93 and Airport Beltway)

(570) 459-0178

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(570) 459-0178

3 Forest Hill Rd
Hazleton, PA 18202
(Intersection of Susquehanna Blvd/route93 and Airport Beltway)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

pedro B. 
Rating:
3.0

The app kept kicking me off and restarting, finally had to go and seek help from employee.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

EDWIN G. 
Rating:
5.0

Great costumer service

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

Pedro B. 
Rating:
3.0

Customer did not leave a comment.

Jerimiah C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Cannot think of a thing.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Narcisa G. 
Rating:
5.0

Customer did not leave a comment.

Narcisa G. 
Rating:
5.0

Excellent costumer service!!

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

Reiley D. 
Rating:
4.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

The attendant was excellent. He even called me later in the day to inform me that I left a television remote control in the truck. This was extremely helpful and courteous.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

good service keep it up

Mohamed K. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
1.0

I make a reservation and when I arrive was close I waste hour on the phone and I paid more for a bigger truck because the other location didn't have a cargo van

Christian R. 
Rating:
3.0

Customer did not leave a comment.

TRACEYADELE L. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Thank you Manu (spelling?) very helpful. Will be back.

Michael D. 
Rating:
2.0

Customer did not leave a comment.

Carol T. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
2.0

Clean it. Make service friendlier.

David G. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

Cleaner, better maintained vehicle. Check engine light was on and the truck was dirty inside. Gentleman running the uhaul was nice and kind.

Justine L. 
Rating:
4.0

Customer did not leave a comment.

justin R. 
Rating:
5.0

Everything was perfect, keep doing what you are

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
3.0

You could probably tell people up front what their out the door charges are? I got my email confirmation that the cost for the rental was $192.00, but after spending $50 to get there, the truck rental was upwards of $260.00... I think that's misleading, it dosent hurt to be honest and up front with your customers. Give them a real option to decide if they want to rent from you or not.

Clarence M. 
Rating:
5.0

Customer did not leave a comment.

Donna G. 
Rating:
3.0

Customer did not leave a comment.

Brenda F. 
Rating:
3.0

I was disappointed in the switching of locations at the last minute, but all turned out ok. However, the location where we were originally set to go into the Blvd., Philadelphia was unable to accommodate our reservation and we had to move to the Levittown Uhaul Storage facility....thank goodness we had not let our sons leave or we would have been two seniors with a truck to empty and very unhappy. Thank u for taking this info and we hope u make this better in the future for other customers. If u want more info. please reach out to me by email.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jillian P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Linda O. 
Rating:
1.0

I made sure I had more than 11/16 in the tank. In fact I put an extra gallon in it, above what the chart said to put in. And the man still told me I was short. Which isn't the case. On The way to drop The truck off, the tank was nearly 3/4 full. The parking lot has somewhat of a slant and he didn't even wait to let the gauge show the proper amount when he inspected. I have a feeling he pulls this frequently.

Marci P. 
Rating:
5.0

Very efficient service. My truck and equipment was ready at the agreed time. No issues with the reservation, truck, or clerk at Forest Hill Inn. Very easy and positive experience.

Brenda T. 
Rating:
5.0

The truck for miles is to much money

Gilberto B. 
Rating:
5.0

Very nice people very accommodating.

John C. 
Rating:
5.0

Even though the drop off is at a motel complex, the transaction went smoothly. I called before I came and the owner was walking out toward the truck as I was parking it. Very easy drop-off.

Dale G. 
Rating:
1.0

The check in process was horrible. No one knew what they were doing. The app is terrible it takes forever and it's not well organized. The phone service was in adequate I told him my problem and they kept offering the same solution which is unacceptable. The pricing is unfair and not at all worth the service. I would never useU-Haul again.

Gerard O. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Great overall experience

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Regina L. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo H. 
Rating:
5.0

Customer did not leave a comment.

Maxis D. 
Rating:
5.0

Customer did not leave a comment.

Renee R. 
Rating:
1.0

Truck was filthy! Smelled like weed! Dried snots and looked to be brown chocolate or shit on cab ceiling. And the office is a shit hotel, and the computer is a cell phone!

Alex C. 
Rating:
4.0

Customer did not leave a comment.

Sue B. 
Rating:
4.0

Customer did not leave a comment.

Romulus C. 
Rating:
5.0

A million time better than any other experience I've had in this area! Would most definitely recommend this to my friends.

Kyra J. 
Rating:
5.0

Nothing, great experience

James G. 
Rating:
5.0

Customer did not leave a comment.

Radell A. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

The manager was very helpful and easy to work with, even when I needed to change my reservations by an extra day.

chung L. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
4.0

Customer did not leave a comment.

domingo S. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

The gentleman in charge was a great person and was very helpful with everything.

Fred K. 
Rating:
5.0

The people here are very nice and friendly.

Ann M. 
Rating:
5.0

WAITING FOR BALANCE ON MILES PLEASE

Ann V. 
Rating:
5.0

Customer did not leave a comment.

frank P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
2.0

Seedy

Erik S. 
Rating:
4.0

Customer did not leave a comment.

Nancy J. 
Rating:
3.0

Customer did not leave a comment.

peter F. 
Rating:
5.0

Spoke with someone from u haul on the phone explained my situation and that I would be a little late getting the truck back they said it was ok and I would not be charged then I looked at my bank account and found they did charge me they could be a little more honest

joseph G. 
Rating:
5.0

Very efficient check in and check out. Convenient location. Truck condition was excellent.

Michael H. 
Rating:
5.0

the rental was very nice. the fellow that helped me with my rental is very nice and helpful. I have no negative comments. I highly recommend this location.

deangelo B. 
Rating:
5.0

Customer did not leave a comment.

Regina G. 
Rating:
5.0

I always go to th his location to do bussines,the guy is very nice

octavio E. 
Rating:
3.0

Was actually nervous about unhooking and leaving the trailer at this location. Fortunately there was a gentleman there to receive the unit. He was was friendly and helpful.

GERALD L. 
Rating:
3.0

Everything went smoothly and the owner of the hotel is very nice!

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

joseph J. 
Rating:
5.0

Manager very helpful with return process on a very hot day.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

SIMON C. 
Rating:
3.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

tom B. 
Rating:
5.0

Super convenient. Very friendly and very easy to work with.

jeffrey M. 
Rating:
4.0

My only complaint was prior to getting to these locations. I booked online and and was looking to use the Shamokin Dam location but the system made me either chose a different date or location. I chose Lewisburg. Upon arrive there (after receiving my confirmation emails and a phone call ) I started the smartphone check in only to be told there was a problem with my equipment. I called the number within that error box, left a message ( which was returned, thank you). I had tried the Shamokin Dam number and was able to get a truck there. Because of their close proximity this was not an issue but it was very frustrating because I originally wanted to go here and could not through the online. Set me back on time and this could have been avoided.

Nicole P. 
Rating:
5.0

Fast costumer service, great costumer service, good happy friendly costumer sevice, great location & easy access to I-80 or I-81

Pedro B. 
Rating:
1.0

Never will I recommend a location that lies and steals from its customers. After 17hr of moving I dropped off my equipment at 02:50 hrs. Across the street there was a turkey hill where I filled the equipment up to full as I received it. I only Drove 77.3 miles from pick up through drop off. I was given extra miles because I was not given the location and size equipment I needed at the location I ask for. so I was given 89 total mileage to use for the inconvenience. My fuel was at slightly over 7/8 I filled it up till full and dropped it off. This morning I received a call say that the fuel was at 3/4 and I will be charged so they can fill it to full. I went back to the location to drop off blankets that I had left in my vehicle. I confronted the sales person then he added I was over my mileage by .8 miles all though this is minimal cost of .32 it is to prove that this person is a liar and a thief. I am furious with the service I experience this time I have always used U-Haul for all my moving experience. this is unacceptable. I want a refund of my money.

william P. 
Rating:
5.0

Customer did not leave a comment.

Rita P. 
Rating:
5.0

Close to interstate, easy to get to with Waze app. Ten mins and on my way.

William O. 
Rating:
5.0

I was at your east broad st hazleton pa store earlier. had to walk out before I cracked the idiotic guy you have working there with the ponytail. he was ignorant. attitudal a down right hoof. I will never enter there again and I now about 3000 friends a lot of them use rental trucks. I just emailed them in a mass text about the good u got working there. so say goodbye to all our business

robert H. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

eugene L. 
Rating:
5.0

Excellent Costumer service...

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Other then light not working right other then that noting major

kelly B. 
Rating:
5.0

Customer did not leave a comment.

Corey Z. 
Rating:
5.0

Real Nice guy......Will rent again....As I always do....Rent a U-Haul when I need a Truck or wagon.Infacy will most likely rent again next week. I do Auction Material and trailers are always Neat and clean, as you would need for Small Furniture od Mattress's..Thanks!

Robert T R. 
No reviews have been submitted for this location.

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