Customer Reviews for Fort Storage LLC

Sara was extremely helpful and patient in navigating the online process and everything went very smoothly.

The app to check in/out was amazing. Had to extend an extra day (twice) and while I had difficulty getting someone on the phone, the live chat on UHaul site was immediate and very helpful - even after hours. Thanks for the great experience.

Customer service is excellent. Prompt, professional and willing to explain every detail to make the reservation go easy. Sara Hannawalt is one reason I choose the Fort Montgomery location.

I got pulled over by the cops & the car i was given had no paperwork which led to a ticket, almost an arrest. I demand a full refund.

Sara was very conscientious and helpful. Please give her a raise!

I have received a excellent service from Sara, she walk me through entire process of rental with lots of smiles and laughing and I tough to myself that long lost customer service is still strong and alive and all that because I had a problem with u-haul app(my reception was insufficient for downloading it) So again sincere Thank You to Sara !!!????

Too expensive

Sara Hannawalt is terrific to work with! Highly recommend this UHAUL franchise to anyone looking for quick turnaround service with a smile!

Sara was great in talking me through the pickup process at 11pm at night, however, the app and the virtual assistant are not helpful. The app required two contacts at 11pm in order to verify my identification, one of whom was already asleep and did not answer. Most other rental facilities require drivers license and credit card on file for pickup. Why does U-Haul require additional personnel to be contacted when I have a reservation pickup late at night?

Absolutely nothing.... The Hannawalt family is always there to help with any questions or concerns that you have.

Turn off "counter check-in" for the duration of COVID restrictions. Make it clear that the only way to get a vehicle is through on-line checkin.

Best customer service ever!!

vehicle appeared to be brand new. Office staff was very friendly and helpful.

Safety chains from the dolly to the car frame were so twisted I had to remove the connection bolt from the frame of the dolly to untwist the chain so I could remove the hook from the dolly to attach it to the car. The lights on the dolly were falling out of their sockets.

Sara was helpful, enthusiastic, and knowledgeable. She accommodated our special needs with grace and charm and we were very satisfied with the whole experience.

The young lady in the office was knowledgeable and very helpful,!

Only objected to the cost and value of Insurance. I did pay the $10.

Continues excellent service with out fail every time.

The woman who handled my whole transaction was incredibly professional and helpful! Thank you

I cant say enough about sara. I do big catering events and when I need a van I only use fort storage uhaul. Sara is always one step a head of me. Iam a very busy person and time is everything for me. Sara always has my van ready and clean. Your lucky to her. Iam lucky to have her! Thank you sara!!! GO ARMY!! BEAT NAVY!!

During my 6 rentals in the last 2 years this was absolutely the best. The agent Sara, the equipment and ease of completing the rental

Thank you team Fort Storage for always helping me accomplish my moving goals!

Do nothing. Sara was fantastic to deal with. She was friendly, personable and very professional. She was so nice to my father as well. Thank you. Jeff

The customer service at this location was amazing! She was pleasant and full of information. If I'm in need of a van or truck again I will gladly go to the Fort Montgomery location. She even printed out two different truck routes for me to ensure I wouldn't get a ticket driving on any parkways.

Customer service beyond great. Professional.courteous.patient.prompt

The location is kind of tight for trucks and trailers. The price was extremely high, I was told it was because of the time of year/date.

Great experience from the moment I pulled in. Best uhaul place I have used hands down!

Sarah was great,

Customer service was excellent,very nice pleasant experience.

Great service. Everything was very well explained. Vehicle was very clean. Excellent gas mileage.

Wonderful service! Thank you so much Sarah!

As long as Sarah is behind the desk there is no room for improvement. We had some issues with our hitch and wiring on our vehicle. Sarah was able to direct us to the appropriate personnel to rectify the situation and get us on our way. Thank you Sarah!

Sara is a pleasure to do business with

Sara was great. Very thorough & informative

The manger Sara was great

The best experience I ever encountered from U-HAUL by far. Sara was so amazing and super friendly. She is very professional and courteous. I hope to work with her in the future.

I highly recommend for all those in Rockland County!

Sara was excellent as always and helped in many ways. Will go there again.

I have zero complaints about this location. My issue is with uhaul. I was not aware that it was not guaranteed that I'd have the size truck I wanted... Unless, of course, I wanted to travel 2 hours out of my way to get one. What's the point of making the reservation an hour on advance??? And! To make matters worse, you don't tell me this until the day before my move??? Why travel that far, especially since you people charge by the mile after a certain amount. That's bull****. Not having the right sized truck available, when I had made the reservation so far in advance, is unacceptable. And then, you wanted me to return it to a place father away from my end location, again, after you guys charge by the mile. In short, I will be hard-pressed to use uhaul ever again.

I reserved at the mohegan lake drop off. I reserved 3 weeks in advance and they still had no trucks available so I had to drive 30 minutes and pay a toll to get my truck.

Sara went above and beyond to get my family a last minute rental. best experience when things are not going as planned

Within walking distance, outstanding service!

Great customer service and very clean and inviting location!

No improvements. Sarah was the person who helped me. Very polite and friendly. Showed me different features like the side the gas tank is on. Little things that make a huge difference. Will definitely go back to this location.

The rate for a Uhaul was close to $200 for two days and no driving was done on the day if pick up. I am applaud at your pricing and will never use Uhaul again

Sarah was great a big help for a first time renter

Sarah was amazing and detailed. Great service from her! Thank you Shirley Cox

Excellent customer service!!

Sara at Fort Storage is always pleasant and helpful. I highly recommend.

Sarah is a great person! helpful, positive and made everything easy!!

Sara at fort storage was a big help getting the return straightened out. She took the time to call U-Haul and get me my deposit back

Sarah is very nice and helpful. Great customer service!

Sara is always so helpful in helping me with my rental needs.

Sara is the best. Always willing to work with us as we rent monthly. Amen for her!!!!!

Sarah was helpful and friendly.

It is always easy to work with Sara and we appreciate her professional and helpful support. Respectfully, PAT

Nice place, Great owners and staff. I HIGHLY recommend this storage facility !!!.

Great experience

Very friendly atmosphere would definitely recommend.

Staff extremely helpful with suggestions, courteous and professional.