Customer Reviews for Fort Storage LLC

vehicle appeared to be brand new. Office staff was very friendly and helpful.

Safety chains from the dolly to the car frame were so twisted I had to remove the connection bolt from the frame of the dolly to untwist the chain so I could remove the hook from the dolly to attach it to the car. The lights on the dolly were falling out of their sockets.

Sara was helpful, enthusiastic, and knowledgeable. She accommodated our special needs with grace and charm and we were very satisfied with the whole experience.

The young lady in the office was knowledgeable and very helpful,!

Only objected to the cost and value of Insurance. I did pay the $10.

Continues excellent service with out fail every time.

The woman who handled my whole transaction was incredibly professional and helpful! Thank you

I cant say enough about sara. I do big catering events and when I need a van I only use fort storage uhaul. Sara is always one step a head of me. Iam a very busy person and time is everything for me. Sara always has my van ready and clean. Your lucky to her. Iam lucky to have her! Thank you sara!!! GO ARMY!! BEAT NAVY!!

During my 6 rentals in the last 2 years this was absolutely the best. The agent Sara, the equipment and ease of completing the rental

Thank you team Fort Storage for always helping me accomplish my moving goals!

Do nothing. Sara was fantastic to deal with. She was friendly, personable and very professional. She was so nice to my father as well. Thank you. Jeff

The customer service at this location was amazing! She was pleasant and full of information. If I’m in need of a van or truck again I will gladly go to the Fort Montgomery location. She even printed out two different truck routes for me to ensure I wouldn’t get a ticket driving on any parkways.

Customer service beyond great. Professional.courteous.patient.prompt

The location is kind of tight for trucks and trailers. The price was extremely high, I was told it was because of the time of year/date.

Great experience from the moment I pulled in. Best uhaul place I have used hands down!

Sarah was great,

Customer service was excellent,very nice pleasant experience.

Great service. Everything was very well explained. Vehicle was very clean. Excellent gas mileage.

Wonderful service! Thank you so much Sarah!

As long as Sarah is behind the desk there is no room for improvement. We had some issues with our hitch and wiring on our vehicle. Sarah was able to direct us to the appropriate personnel to rectify the situation and get us on our way. Thank you Sarah!

Sara is a pleasure to do business with

Sara was great. Very thorough & informative

The manger Sara was great

The best experience I ever encountered from U-HAUL by far. Sara was so amazing and super friendly. She is very professional and courteous. I hope to work with her in the future.

I highly recommend for all those in Rockland County!

Sara was excellent as always and helped in many ways. Will go there again.

I have zero complaints about this location. My issue is with uhaul. I was not aware that it was not guaranteed that I'd have the size truck I wanted... Unless, of course, I wanted to travel 2 hours out of my way to get one. What's the point of making the reservation an hour on advance??? And! To make matters worse, you don't tell me this until the day before my move??? Why travel that far, especially since you people charge by the mile after a certain amount. That's bull****. Not having the right sized truck available, when I had made the reservation so far in advance, is unacceptable. And then, you wanted me to return it to a place father away from my end location, again, after you guys charge by the mile. In short, I will be hard-pressed to use uhaul ever again.

I reserved at the mohegan lake drop off. I reserved 3 weeks in advance and they still had no trucks available so I had to drive 30 minutes and pay a toll to get my truck.

Sara went above and beyond to get my family a last minute rental. best experience when things are not going as planned

Within walking distance, outstanding service!

Great customer service and very clean and inviting location!

No improvements. Sarah was the person who helped me. Very polite and friendly. Showed me different features like the side the gas tank is on. Little things that make a huge difference. Will definitely go back to this location.

The rate for a Uhaul was close to $200 for two days and no driving was done on the day if pick up. I am applaud at your pricing and will never use Uhaul again

Sarah was great a big help for a first time renter

Sarah was amazing and detailed. Great service from her! Thank you Shirley Cox

Excellent customer service!!

Sara at Fort Storage is always pleasant and helpful. I highly recommend.

Sarah is a great person! helpful, positive and made everything easy!!

Sara at fort storage was a big help getting the return straightened out. She took the time to call U-Haul and get me my deposit back

Sarah is very nice and helpful. Great customer service!

Sara is always so helpful in helping me with my rental needs.

Sara is the best. Always willing to work with us as we rent monthly. Amen for her!!!!!

Sarah was helpful and friendly.

It is always easy to work with Sara and we appreciate her professional and helpful support. Respectfully, PAT

Nothing. This has been my best experience in renting any uhaul. The place is very clean and the staff is so polite and helpful. I would highly recommend this uhaul location to everybody. From the time I stepped in the front door I was greeted and my truck was out front and ready to go. Everything was very easy and smooth. Every business should run like this.

Sara was so helpful. I use this location all the time. Courteous respectful helpful and always clean I recommend Fort storage U-Haul to anybody and everybody thank you Sarah for making things easy for me

Wow I could not believe how Nice she was. She was awesome. Never seen such excellent costumer service. Her name was Sara. Hands on making sure every little detail was safe before I left to my long trip. Clean office and great sevice.

Your Service Representative was very helpful. Thank you, PAT

My scheduling was a disaster. They told me to pick up in Nyack NJ. Got an email for Nyack pickup. Showed up in Nyack an no trailer and no one could help me. Then they send me another 25 miles north to pick one up. Terrible experience!

I'm very happy that I chose this location to rent a U-Haul. Sara, the manager, is the absolute best! Super friendly and helpful. I'll use this location again for sure!

Great customer service. Vehicle was prepared during pick-up.

The women working was extremely helpful and a pleasure to do business with. We had an ice situation that morning and she made the truck available with very little delay.

I love being able to check in online. The van was clean & well maintained

Sara was an excellent sales person friendly courteous and very down to earth, would recommend this U-Haul to all my friends and family. Again thank you, wonderful experience

Professional and extremely considerate customer care

Sara did an excellent job handling the rental transaction.

No improvements needed - just want to say that working with Sara Hannawait at Fort Storage LLC was a delight. She was helpful throughout the process, friendly, professional, and went the extra mile for us when we forgot a small item in the truck cab. Thank you, Sara! Sincerely - Catherine Craven

My experience with Sara at Fort Montgomery was beyond expressive awesome. She called me to enaure I knew how to find the location, gave me her # to contact her. Her location was closing at the time, I gave her an approximate time when I would be finished offloading the truck and that I would return it back early. Sara physically stayed at the store and waited for me. She was professional, knowledgeable and kind. I explained to her I was just returning from an oversees deployment and is moving into the Hudson valley area. Found out she has family who are Veterans. There is a location in my area, however I will drive to Fort Motgomery for my future Uhaul business all because of my warm experience with Sara. Thank you Sara. Thanks to Jepaon (Byron) feom the White plains location who prepared the truck for me. He was out there with me at 0600 that morning trying to see how he could help me.

I forget her name but the woman at was extremely helpful.

The manager, Sara Hannawault, was courteous, efficient, friendly and made the rental experience a breeze! I would definitely work with her again! All representatives for U Haul should be as professional as she was.

Nice place, Great owners and staff. I HIGHLY recommend this storage facility !!!.

Great experience

Very friendly atmosphere would definitely recommend.

Staff extremely helpful with suggestions, courteous and professional.