Customer Reviews for Fortune Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fortune Storage LLC

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MARY B. on

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Very nice and organized

Patricia W. on

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The agent wasn’t very friendly. When we got there the truck hadn’t been cleaned out, nor had it been checked out for damage. The pickup location was an hour away from our home. We opted for the additional insurance for the truck and tow dolly. We were half way to our home when a lady rear ended my husband and daughter, who was towing the dolly. She totaled the dolly, plus took out 3 other vehicles. It took me over 2 hours to get through to someone about the accident. I also contacted the location and he didn’t know what to do about replacing the dolly. He gave me the impression that he didn’t want to rent us the other tow dolly. He referred us to a location that was 1 1/2 hours away from us, from accident sight and a 2 hours drive back home. Once I got in touch with the insurance company, we were given a Auto hauler at no extra charge to use for our move.

Jason L. on

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Andrew A. on

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Quote and explain the mileage fees. DON"T quote one price then on check in change the rate. I called dispatch and have been treated rudely by the manager Zachary Gradney. DIDNOT even try to help nor seem to understand my concerns. I have rented from UHAUL on several other occassions BUT will most likely look other place. I would love to discuss this with SR Management Please call Andrew Addison (337) 238 1392.

SHARON H. on

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We dropped off after hours

Michael g. on

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Made everything easy

Keith J. on

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Customer did not leave a comment.

Bryan S. on

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Customer did not leave a comment.

Hanisha F. on

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Wonderful customer service. Looking forward to working with you in the future

Christopher T. on

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Customer did not leave a comment.

Italino P. on

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Everything went smoothly and the young man did an outstanding job getting my contract prepared and getting me on our way. My only comment is that your 24 hour drop off needs to be explained a little better when renting a trailer.

Ann L. on

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No complaints with this business. Staff was friendly, courteous and professional. Worked with the customer as needs for services changed. Will utilize this business for future needs.

Randy B. on

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Customer did not leave a comment.

vester w. on

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I have rented a truck once from this location and return in La. Three times I have rented a truck from this location for in town moves, now I have returned a trailer to this location I rented in Louisiana. I am more than happy with the customer service as well as equipment. I would not do business elsewhere!

Ashley T. on

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Customer did not leave a comment.

Greg P. on

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Willy P. on

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They were great. Will use again

Anthony M. on

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The pickup time requested and confirmed was 12:30 pm! We even received a confirmation email the day before pickup confirming the date and time. We arrived at the pickup spot at 12:05 and there was a sign in the door that said “sorry we are closed.” The note on door said they were closed for lunch from 12-1. If they knew they had a confirmed pickup at 12:30, we should have been contacted. No one did contact us and we had to wait until the employee returned from lunch at 1:08. We were on a time schedule and this out us behind!

Cynthia R. on

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Everything was handled professionally in a few minutes. Very highly recommend this facility!

Jody C. on

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Customer did not leave a comment.

Dennis D. on

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Philip C. on

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taillight was burnt out uhaul rep didnt seem to care

Tammi H. on

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The truck we requested was not there at the time we requested and we had to wait an hour for the truck to be returned. When equipment is not on site it would be helpful to infor customers and advise them to call before coming to make sure the equipment is where it should be. While the equipment not being there was not the fault of Fortune I should have been informed about the correct availability of the equipment. I was inconvenienced as well as the people helping me.

Crystal B. on

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I'm really not happy that we had to use our gas and time to go here to pick up the uhaul after I put a reservation at a Crowley Louisiana location which is where I lived then the uhaul was on empty had to put $80 to fill it up of my own money i couldve used on our trip then it was closed had to call some one to come and thankfully after putting us way behind schedule we were ready

Marcus M. on

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Customer did not leave a comment.