Customer Reviews for Fountain Parkway
(U-Haul Neighborhood Dealer)

173 reviews

506 Fountain Pkwy   Grand Prairie, TX 75050

(972) 522-7766

Hours

  • Mon–Fri
    8 am–4 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(972) 522-7766

506 Fountain Pkwy
Grand Prairie, TX 75050

Services at this Location:

Hours

  • Mon–Fri
    8 am–4 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was so fast and so easy to return. I will use them again.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Clinton K. 
Rating:
2.0

Was not able to completely fill out the checking out phase due to returning the truck at night. The instructions called for pictures of the truck but there are outside lights to take pictures. I was charged an extra $25 for the cleaning fee even though it was clean. But with no lighting, it is difficult to take a picture.

steven P. 
Rating:
3.0

Prompt service

Nuru J. 
Rating:
1.0

Returned the truck after hours and was charged for two days even after the website said that i was to pick up the money owed to me

AHSHIONNA B. 
Rating:
5.0

Customer did not leave a comment.

Rayschundra C. 
Rating:
5.0

The U-Haul online electronic checkout was difficult to use and took over an hour to complete. The representative on the phone was pleasant and patient as she helped me navigate the web page. Please have a look at the site and improve navigation and clearity of what is expected.of the user.

Steve V. 
Rating:
3.0

This was not my primary location I made a reservation at. The previous location did not have my truck available once I got there so I went to this place. It went well but it looked very sketchy.

Janeane C. 
Rating:
5.0

I don't think this new way to drop off the uhaul is good. The process takes to too long and it stalls that person there for quite a while. For someone who comes to drop it off at night, that's not safe. What if the extra 5 to 10 mins it takes to drop it off via online, they get robbed or any other kinda of crime occurs to them? The older style of just having to drop off the key was much safer. I don't think this is a certain drop off location problem, but has to be changed by corporate. I hope you guys are mindful and take it into consideration before anything happens to someone.

Susant P. 
Rating:
5.0

Customer did not leave a comment.

Abdallah J. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Emile P. 
Rating:
5.0

Keep up the great service!

David G. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
3.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

Misty was amazing and Ed was one of the most pleasant people I've encounter since moving here.. Misty thoroughly explained everything to me and suggested other things I may need. Ed answered all of my questions and even helped me check the vehicle back in. I HIGHLY RECOMMEND this location for your moving needs.

HARRI W. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN B. 
Rating:
5.0

The auto transport needed new tires. I expressed it to the guy but he had no response. I did have a flat.

William H. 
Rating:
4.0

Customer did not leave a comment.

ANTIONE C. 
Rating:
5.0

Customer did not leave a comment.

Cort C. 
Rating:
5.0

Customer did not leave a comment.

Cort C. 
Rating:
1.0

U-Haul changed my pick up location 4 times without letting me know. I drove around 2 hours to each location they sent me to and didn't get my rental until the 4th location. I will look to rent from other businesses in the future

TIMOTHY S. 
Rating:
5.0

Great great service will recommend to someone else 👍

John L. 
Rating:
3.0

Customer did not leave a comment.

Ricky B. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
4.0

Signing into the app was difficult, took approximately 45 minutes waiting for someone to help us with this, then the process moved along nicely. Location with no staff present on weekends

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
4.0

good customer service

Marco B. 
Rating:
3.0

Clean trucks better and have the gas tank full everytime.

David H. 
Rating:
2.0

It had trash all over the place. No place to leave my car.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Heredia G. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
3.0

Customer did not leave a comment.

Lydia C. 
Rating:
5.0

In and out.

David W. 
Rating:
3.0

Your turn back truck app it doesn't work They charge me one more day This is not good

SERGE O. 
Rating:
5.0

Keep up the great work

Lashunda M. 
Rating:
5.0

Customer did not leave a comment.

JABARI K. 
Rating:
5.0

Nothing, just keep doing a good job !

tom L. 
Rating:
5.0

Customer did not leave a comment.

Mystina O. 
Rating:
3.0

Customer did not leave a comment.

Stacy M. 
Rating:
2.0

When I picked up the haul I was told that the gas tank was full and it was not. I took pictures of the tank before I drove away and submitted it when I answered the pre -drive questions on my phone. I also showed the pictures to the drop off location and they could not help me because I had a one way rental.

Michelle S. 
Rating:
3.0

The vehicle did not have the utility dolly on the truck when I picked it up. I need a refund!

Keirney R. 
Rating:
5.0

Customer did not leave a comment.

Thelma A. 
Rating:
5.0

Customer did not leave a comment.

RUBY B. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

DIEGO G. 
Rating:
5.0

Customer did not leave a comment.

LAQUINN W. 
Rating:
2.0

When I dropped the vehicle off on Saturday afternoon, no one was at the site. The online drop-off system wasn't working. When I called U-haul for assistance, the wait was 40-50 minutes. Not happy.

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

ANNA Q. 
Rating:
3.0

This location needs lighting for sure. I loved that it was very close by and I am glad that I had my sister with me to help inspect the truck. It is not well lit for anyone to be dropping off when the sun goes down.

Carmen E. 
Rating:
4.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

JAMILA J. 
Rating:
5.0

This location was excellent. Very helpful.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH U. 
Rating:
5.0

Building signage could be more prominent. Staff was helpful, friendly and courteous.

william G. 
Rating:
2.0

My scheduled pickup was at 11…it took almost an hour to get the truck due to adding multiple alternates and the lock on the truck which was broken! I was very disappointed! And having to speak to someone was a wait of 30-40 minutes! I would never recommend mobile pickup which you claim was easy! But you took my money immediately even before we could get the lock off the truck and the customer service who I was speaking to regarding the broke lock hung up on me! Unacceptable behavior! I will not use U-haul again!

Deborah D. 
Rating:
4.0

We were told that we would only have to pay forb2 extra days too us being in the emergency room all night and say and not being able to clean out the truck and put our stuff in storage. And we hot charged for 3 extra days.

Jamie D. 
Rating:
4.0

Customer did not leave a comment.

Gynder L. 
Rating:
5.0

Customer did not leave a comment.

GERALD T B. 
Rating:
3.0

Brakes not good and mileage went fast and I drove less than I did when I rented a uhaul 3 days ago

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Roy A. 
Rating:
3.0

Customer service was awesome, equipment were clean, but location needs a lot of cleaning up, trees need cutting and entrance area to the building need some paint to brighten it up.

RALPH S. 
Rating:
5.0

Customer did not leave a comment.

BREANN M. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Service was great! But when u pull up it looks like a abandoned building because of the landscape! ! I happen to see a couple uhaul trailers out back otherwise I wouldn't have stopped!

RONALD M. 
Rating:
5.0

The app was kind of slow but the overall experience was good the lady was friendly and the truck was there when I needed it it was easy to get the key from the vehicle it is overall it was a good experience I do it again

Donald H. 
Rating:
3.0

Customer did not leave a comment.

Devin B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANI K. 
Rating:
3.0

Customer did not leave a comment.

Kaylyn S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

DEEPAK D. 
Rating:
1.0

I returned the truck clean and full of gas. Put the key in the drop box. A day later I received a phone call saying I didn't drop it off.. the police were called on me and then was contacted by a detective asking me if I still had the truck said it was reported stolen!. I've rented other trucks form other companies and have never had 1 complaint! I feel harassed and disrespected. I will probably never use uhaul again nor this location.. they get -5 stars from me

TRE M. 
Rating:
5.0

Customer did not leave a comment.

WILLNA H. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

MAURICE F. 
Rating:
3.0

Customer did not leave a comment.

TARA T. 
Rating:
5.0

Was offered discounts. Like 100 off if I took it out of my way to a specific place. Went over allotted miles because I had to take it to Waynesville.

CHARLOTTE H. 
Rating:
3.0

Customer did not leave a comment.

Shantell B. 
Rating:
5.0

Mike was extremely helpful, respectful and professional, kudos to him, thank you uhaul for having people like Mike

MARIO M. 
Rating:
3.0

The items I had reserved or tried to purchase in advance were not available. Please make these not an option if you can for this rental place. Personal was nice and friendly.

Allison L. 
Rating:
3.0

Customer did not leave a comment.

Patrick G. 
Rating:
3.0

The service was what I needed at the time. Thank you for providing 24 hour access. But I would not do it again. I will plan better. I hope sometime soon uhaul streamlines the process. The 24 hour process was what my schedule dictated. The process was rather tedious, yet understandable. It was cheaper for my merchandise to be expedited. The drop off: I was alone after dark in a very uncomfortable and dark area. Wish I could add pictures. It needs light and a clear view, eliminate the shrubs and trees and maybe add lights and cameras for safety. I did not feel safe at the time of drop off, after dark. I had to use the lights on my car to see TRY to see. Make us feel safer... PLEASE. THANK YOU

Jeanette E. 
Rating:
5.0

Mike was very Good

Jeanette N. 
Rating:
3.0

I wasn't present at drop off.

jennifer K. 
Rating:
5.0

Customer did not leave a comment.

M Chris C. 
Rating:
5.0

The dealer was friendly and helpful. They did everything that u-haul is known for. Checking the lights making sure that the trailer was on securely.

TOM G. 
Rating:
5.0

The gentlemen who helped me was amazing. Even in the rain drizzle. No complaints. Excellent service

JONATHAN J. 
Rating:
5.0

Just keep up the good work !

Tom L. 
Rating:
5.0

Customer did not leave a comment.

hugh R. 
Rating:
1.0

I will never use you guys again or my family and friends won't

Taliyah B. 
Rating:
3.0

Customer did not leave a comment.

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

Kloe L. 
Rating:
5.0

Not leave customers the only option to check in the vehicle through the app, or a $20 extra fee.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

stacey W. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Love coming here and using the uhauls this place is fantastic...always great customers service

TERRY WAYNE JR E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S M. 
Rating:
5.0

Customer did not leave a comment.

MARY D S. 
Rating:
5.0

Nothing. Truck was ready when I got to the location. No problems at all.

frank N. 
Rating:
3.0

Clean up the outside. Conduct some type of grounds maintenance.

LAKENDRA R. 
No reviews have been submitted for this location.

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