I returned the truck clean and full of gas. Put the key in the drop box. A day later I received a phone call saying I didn't drop it off.. the police were called on me and then was contacted by a detective asking me if I still had the truck said it was reported stolen!. I've rented other trucks form other companies and have never had 1 complaint! I feel harassed and disrespected. I will probably never use uhaul again nor this location.. they get -5 stars from meTRE M.
Trailer Rental & Towing in Grand Prairie, TX at Fountain Parkway
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Grand Prairie, TX 75050
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Was offered discounts. Like 100 off if I took it out of my way to a specific place. Went over allotted miles because I had to take it to Waynesville.CHARLOTTE H.
Mike was extremely helpful, respectful and professional, kudos to him, thank you uhaul for having people like MikeMARIO M.
The items I had reserved or tried to purchase in advance were not available. Please make these not an option if you can for this rental place. Personal was nice and friendly.Allison L.
The service was what I needed at the time. Thank you for providing 24 hour access. But I would not do it again. I will plan better. I hope sometime soon uhaul streamlines the process. The 24 hour process was what my schedule dictated. The process was rather tedious, yet understandable. It was cheaper for my merchandise to be expedited. The drop off: I was alone after dark in a very uncomfortable and dark area. Wish I could add pictures. It needs light and a clear view, eliminate the shrubs and trees and maybe add lights and cameras for safety. I did not feel safe at the time of drop off, after dark. I had to use the lights on my car to see TRY to see. Make us feel safer... PLEASE. THANK YOUJeanette E.
Mike was very GoodJeanette N.
I wasn't present at drop off.jennifer K.
The dealer was friendly and helpful. They did everything that u-haul is known for. Checking the lights making sure that the trailer was on securely.TOM G.
The gentlemen who helped me was amazing. Even in the rain drizzle. No complaints. Excellent serviceJONATHAN J.
Just keep up the good work !Tom L.
I will never use you guys again or my family and friends won'tTaliyah B.
Not leave customers the only option to check in the vehicle through the app, or a $20 extra fee.MICHAEL C.
Love coming here and using the uhauls this place is fantastic...always great customers serviceTERRY WAYNE JR E.
Nothing. Truck was ready when I got to the location. No problems at all.frank N.
Clean up the outside. Conduct some type of grounds maintenance.LAKENDRA R.
All 3 people were very helpful however the truck itself was a little wonkyTracie Lee F.
Very friendly and helpful staff. Will definitely visit this location if needed in the future.Roberto G.
Quick and friendlyJeremy H.
Good, efficient and friendly staff! ????Ayasha R.
I tried returning the trailer through the app but it wouldn't let me n I still got charged the extra 20 dollarsSebastian L.
Excellent customer service! Our rented truck was clean and ready to go when we arrived. Staff was helpful and courteous! Would highly recommend this business!David B.
More lighting at night neededSukhinder J.
Very helpful, quick, confident employees.Ronald E.
When I arrived to pick up my pre-reserved truck there was nobody there. I had to drive almost 10 miles to another location. I also ended up paying $110 for what was supposed to be a $39.95 in town rental.Kevin P.
Great customers serviceJunior K.