Four Wide Storage was very accomadating and helpful. I would reccomend them again. Was disappointed in U Haul for making me go so far out of my way for this particular trailer.
Daniel T
Customer Reviews for Four Wide Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent. Vehicle condition was great and clean. No issues during the trip BUT the RADIO did NOT pick up any FM so it was a lonely ride! I had to talk to myself for the whole trip!
Dane JVery disappointing experience. Store opens at 9AM (Saturday); my truck reservation is at 9AM. Employee drives in at 8:59AM to open store. I reserved a 15' truck and was concerned that it was too small for my one bedroom apt move. Turns out the truck was not inspected by UHAUL but was given to me with 5 large security camera boxes inside filled with foam packing insulation. This was not discovered until I arrived at my apt to begin my move. Called the store to ask what to do with the boxes and was told to throw them away. Was told by Michael they just took in the truck yesterday and did not inspect it. Michael indicated that he was sorry about this issue and he would speak to his manager about it and discount the rental. These were large boxes and when stacked together were as large as a dresser. Where was I to throw them? So I left them at my apt and retrieved them once the move was completed. I completed my move by 3:25 PM and logged a total of 35 miles in the truck. Before returning the truck, I went to the gas station to fill the tank with gas and it took 8.1 gallons ($29.42) to fill the tank. How is this possible when I only drove 35 miles? The contract stated that the tank was full. And I observed that the fuel gage indicator was at the first line closest to the "F" when I picked up the truck. Any reasonable person would assume that that means the tank is full. NO this is not the case with this truck. The tank is FULL when the indicator dial is well before the line and the "F". I only found this out when I filled the truck with gas to cover the amount of gas I used. I then returned the truck to the drop off location. I contacted the store first thing Monday morning and again spoke to Michael who told me that his manager would be in the office later that morning and would talk to him about the boxes and the gas discrepancy. Michael never called me back. I called him at the end of the day and he told me that he spoke to his manager. He offered a $25 dollar discount. I explained that the gas alone was over $29 dollars for only traveling 35 miles. I asked for a 50% discount. He said he's not authorized b/c he only owns/manages the long-term storage and not the UHAUL business. My total rental cost was $100 and I was/am willing to pay half that but my request was not considered. Michael offered an additional $10 off stating that this was coming out of his pocket. I accepted his offer and am waiting for the refund to my credit card. Moving day is stressful (weather, movers, packing, etc) and all of this stuff with UHAUL was completely avoidable. Yes things happen, Michael was pleasant enough; however, three phone calls and now write a negative review. Disappointing experience.
Carolyn HThe attendant was very helpful and redpectful
Mark MShouldn’t have to disconnect a trailer and put it away. Should have a drop point that handles everything.
Thomas AWe were charged $350 for damage that wasn't our fault, after the guy inspected the trailer and signed off that it was in good condition.
NATALIE CThe staff at Four Wide is excellent. All very friendly and helpful.
Heather DStaff was very friendly and helpful.
GEORGE CExcellent company to do business with, they saved our moving day after Home Depot didn’t have the truck we reserved.
CHRISTINE Wfriendly and quick service.
KENNETH AYes. They greeted me upon arrival. Fast and easy
Daniel RI wish the truck had a back up camera but it suited my needs and was easy and convenient.
MATTHEW CGood people, friendly and very helpful.
SCOTT WEfficiency was outstanding. As was the courtesy.
ADRIAN FThe staff is friendly beyond belief and extremely helpful. They are the best, and i will gladly continue coming back when needed!!
THOMAS SOnly the windshield fluid washer was empty that caused a slight discomfort while driving, since the window got dirty. But this was our first time with Uhaul and it was a nice experience.
MILIND PKeep doing what you are doing.
DAVID HOnly drawback is that they lock their gates at 5PM. They have a drop box to leave the rental after hours, but if you leave your personal car parked within the gates, and you are late returning, you are not getting your car until the next day.
THOMAS PVery pleased with drop off location!
RODNEY Gthe guy that helped me could not have done any better, so helpful and polite
JENNIFER STrailer look pretty old and ready for retirement but it worked well. The guys at Four Wide Storage were great.
BRIAN HWhen I rent again! It will be with you
EDWARD UNothing, the workers they were excellent!
DAVID BCheck trailer for padlock left by previous customer
THOMAS SEasy pick up and drop off. What an amazing staff at Four Wide Storage!.
Christopher H*Way too many hidden fees *The employees are friendly *The vehicle had beer bottles left in it
BRANDON CNo need for improvement. Service was outstanding again. I’ve rented from this location before and they’ve been wonderful.
LAWRENCE BThis is my favorite location . 4 Wide has a very professional and friendly customer focused staff. It’s also convenient and right off the highway.
GREGORY MVery friendly, helpful, and professional.
JESSE CLot was closed. Not clear where to park trucks on return.
Irfan MGreat location to rent from. Helpful staff. Got me on my way quick.
MATTHEW QThe cabin inside the truck was gross and disgusting. Filthy dirty. Uhaul should clean the interior of their trucks after every rental. Liquid spilled all over the console, dashboards etc. Also this location did not tell how HOW to access my personal vehicle when coming to drop off after hours. I came to return my rental only to have to drive home with it and return in the morning. These instructuons should be given upon pick up.
ANASTASIA PDrop off location was great!
BRITTNEY NThis was the third location we were scheduled for pick up, so not convenient on day of pickup.
BUCKLEY AThis is not related to the facility; uHaul’s scheduling system must ensure that if a customer makes reservations, that the system knows what is available or what is not. Also, the app kept crashing on me, making my return very concerning, and there was no option to do this through the website. I drove to the nearest U-Haul to be told that I had to drop it off where I picked it up, if I did not want to incur additional charges.
MARC BNo personnel there. It was after hours that we dropped it off like it said we could and it was extremely confusing and not easy. It was very confusing.
Luke JGreat service in a good location. Very kind and helpful staff
MARTHA RThe customer service person was very friendly. He quickly checked the vehicle in and provided a printed receipt that we requested.
Douglas MEverything was fantastic. Would highly recommend
Masoud lThe operator was out back when I arrived and only took the key aand said you’re good, I later received a charge for $29.89 with no explanation. When told about the leaks said he would pass it on, didn’t really seem to care.
STEPHEN MVery professional, friendly, and helpful! I always go to Four wide to rent my U-Haul!
JESSE CMy credit card has 4 separate charges for this rental
Christopher WVery easy location to get into. Man working counter was easy to deal with. Gave him keys and he took care of the rest.
Luke WWhat a great place to deal with!
JESSE CMy 24 hours of rental was up at 830am and I went to return the truck and the location was not open. I had no experience with the people at the return. So I can not answer these questions. As I was finishing up the return on the app, an employee opened the 7000 amp gate and never said hello or if I needed help. I dropped my keys and took my pictures and payed an extra $10 for going over my miles that I do not feel was right. I was not over by much. You do need to fill the truck up with gas.
Thomas BThe team at four winds is excellent and helpful!
ERIC BVery friendly people.
JACK SFriendly staff, easy to pick up and drop off
RYAN HI would be hard pressed to find a more competent and courteous staff.
ADRIAN FEverything about the location and the staff was great. The only thing subpar was the actual truck. It burned fuel VERY easily and really struggled at anything above 60mph.
Austin HI retuned to four wide in Copley, OH but I haven't received an email confirming the return yet.
DAVID HMitch and staff were great!! Helpful and professional!!
ROBERT Meveryone at fourwide storage is very helpful, courteous friendly absolutely the best
TOMMIE MWe rent from Four Wide often, it’s always a pleasure working with them for our rental needs. I highly recommend them for U-Haul and RV storage.
DANIEL B4 wide storage is awesome. Great help with rental, easy to work with and extremely professional. I would recommend this facility and management to anyone!
DEGNAN MFantastic customer service! Would use again
Tony WAlways friendly, professional, and very helpful.
JESSE C