Customer Reviews for Fox Automotive LLC
(U-Haul Neighborhood Dealer)

131 reviews

1534 Kurt St   Eustis, FL 32726

(352) 747-2002

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–2 pm

Services at this Location:

Contact Us

(352) 747-2002

1534 Kurt St
Eustis, FL 32726

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joe R 
Rating:
2.0

The rate quoted was not the one I was charged. Almost 50% was added for insurance and “safe trip”. Told them I didn’t need either but they insisted or I wasn’t getting the trailer. My insurance covers this. Will consider other companies in the future as I am tired of paying for insurance I dont need.

John A 
Rating:
5.0

Not much else.

Jimmy L 
Rating:
3.0

The parking was difficult High marks to the owner for communication. It was an overall good experience

KAREN S 
Rating:
3.0

Very little room to park the truck and you have to stand in the road to take pictures of the truck. This was not my preferred return location. I get charged if I do not return to the designated location, but you can change on me

ERIC D 
Rating:
3.0

Thanks for parking the truck for me.

Josh H 
Rating:
5.0

Excellent and nice costumer service, friendly, courteous and efficient...

SAMUEL A 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
4.0

Very eassy in and out process. Only needed the vehicle for a couple of hours and was chaged appropriatly. Thank You.

MATTHEW F 
Rating:
5.0

Customer did not leave a comment.

Karrie M 
Rating:
5.0

The person who assisted with my rental was very efficient and accommodating. Great experience overall.

Gail C 
Rating:
4.0

I had to wait for the owner to arrive. Their was no place to park. There was no place to sit and wait. The owner was nice enough and the transaction was smooth though.

Casey C 
Rating:
3.0

The gentleman who runs this location is very nice and friendly. The negatives are that there is really no place to leave your personal car. I had to move the truck, park my car in that spot and then take the truck. Same thing in reverse when returning. I also found the return procedure using the app to be a lot of work.

Doreen L 
Rating:
4.0

Customer did not leave a comment.

JOSE G 
Rating:
5.0

Customer did not leave a comment.

Ceritha E 
Rating:
5.0

There is not much to improve about trailer rental however it would have been appreciated if the lights would have been inspected better. We got it to work but

Petea L 
Rating:
5.0

Customer did not leave a comment.

DANNY S 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
Rating:
5.0

Customer did not leave a comment.

Loraine S 
Rating:
5.0

Easy in Easy Return no problems. Didn`t need to rent a dolly 1 was in the truck. 2nd time I`ve rented here.

Robert L 
Rating:
4.0

Customer did not leave a comment.

Mannuel B 
Rating:
5.0

Customer did not leave a comment.

Matthew L 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

Customer did not leave a comment.

Amarilys B 
Rating:
1.0

I have rented from this location twice in the last year. Both times the owner / manager charged me for unauthorized charges. First time was insurance fees. This time he charged me for 2 days even though I only had the trailer for one day. I would not want him representing my brand name.

Robert R 
Rating:
3.0

They charged me a cleaning fee when I swept the truck clean. Also a fuel charge when I brought it back at the same thing I got it1/4 tank

Tim M 
Rating:
5.0

Awesome owner...great customer service

Bruce R 
Rating:
5.0

If leaving personal vehicle more parking would help. Very good service.

Karen L 
Rating:
5.0

Everything was great. Rob at Fox automotive was quick and efficient and just a nice guy.

James H 
Rating:
5.0

Customer did not leave a comment.

Lawrence B 
Rating:
5.0

Customer did not leave a comment.

Rebecca D 
Rating:
3.0

Customer did not leave a comment.

Martin S 
Rating:
5.0

Mr. Fox was great! He did everything in his control to make sure our CASH deposit was returned to us, and that we had confirmation from U-haul before we ever left his facility.

Stacy P 
Rating:
5.0

Customer did not leave a comment.

Taylor S 
Rating:
4.0

Customer did not leave a comment.

Raymond R 
Rating:
5.0

Mr. Fox was outstanding. Helped me hook up the trailer before I left and in a downpour, he helped me unhitch as I was having problem.

THOMAS S 
Rating:
5.0

More parking space needed.

Johnny V 
Rating:
5.0

Customer did not leave a comment.

John N 
Rating:
3.0

Customer did not leave a comment.

Mary V 
Rating:
5.0

Customer did not leave a comment.

Brad K 
Rating:
5.0

Very nice people here. They even allowed me to bring in the equipment after hours. Definately recomend them for others.

James H 
Rating:
5.0

Owner was very helpful and made the process incredibly easy.

Vicki R 
Rating:
2.0

The person was not there when i arrived then left after I got in the vehicle. Never did an inspection the truck was so loud and engine light was on, people who heard me drive up also complained that they never heard a u-haul truck sound so loud and bad. when i returned the vehicle no one was there again so I took pictures to cover myself that i returned it clean and that the fuel gauge was where it should be.

MICHAEL R 
Rating:
4.0

Customer did not leave a comment.

Sara G 
Rating:
1.0

I went to pick up the trailer and the owner Bob Fox asked me to hook the trailer up. I told him that was a U-Haul violation. As Bob was hooking the trailer up, I noticed that inside the trailer had screws and nails. So I told Bob about that and he never cleaned it out. This trailer is not on his property and it is next to another business. Bob, also charged me $5.00 for "Safe Trip" which was not needed for a trailer since I already paid $8.00 for insurance on the trailer. From the reviews from other customers I would have to say that this location should not be renting out U-Haul equipment!

Robert J 
Rating:
1.0

Had to go get the trailer at another location 20 miles out of my way Truck leaked from roof cab in heavy rain

michael j 
Rating:
1.0

This pos said two words to me before brushing against my shoulder while walking past me grabbing the keys and just walking out to the truck. This is a mechanic shop w/ 100 broken cars outside. If it wasnt for spotting the small uhaul box for keys somewhere on the wall I'd not even know it was there.

Robert H 
Rating:
2.0

Slow! Plus no dolly when I ordered one! His car repair business was more important!

Privacy R 
Rating:
5.0

Customer did not leave a comment.

Dani l 
Rating:
5.0

Customer did not leave a comment.

derric c 
Rating:
5.0

Robert was awesome! He got me on the road in no time.

Matt s 
Rating:
3.0

Too crowded with cars and trucks being worked on. I had to park in the sand off a dirt road. The owner is nice and relational. His location is too crowded to pull into for a truck and for my wife to pick me up. Unsafe due to no parking and the two lane road.

Mark A 
Rating:
5.0

Everything went good

WESLEYS B 
Rating:
4.0

Customer did not leave a comment.

FREDERICK C 
Rating:
5.0

great friendly customer service :)

Ginese C 
Rating:
5.0

Customer did not leave a comment.

DONNA B 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
4.0

Truck was dirty inside the cab and the box and we had to wait for it to arrive. Mileage and gas on board were both wrong on the paperwork.

Richard W 
Rating:
1.0

The guy I dealt with was not pleasant to deal with nor professional whatsoever. It started as soon as I walked up to the building, as he walked outside to meet me halfway and said "Can I HELP YOU?" with a blatant attitude, as if I was intruding on personal property or something of that nature. I told him I was there to pick up a UHaul truck that I had reserved. He then proceeded to give me more attitude after I spoke with him more about my rental reservation. We went inside, and then he began to basically chastise me for the expected mileage I listed down on my reservation, which made 0 sense whatsoever. He answered the phone twice while I was there, and was completely rude to his customers as well, borderline yelling at them. It was unbelievable. Then, when we went outside to look at the truck, he basically demanded I BACK the truck up into exactly where I got it from... which was on a long, skinny dirt road, surrounded by trees, next to a railroad track. I told him I was concerned about being able to back it down the road without hitting anything, to which he said "You got this, you're fine". ??? If I could've rented the same truck/trailer combination from any other UHaul location in the area, I wouldn't have even rented from this location due to how rude/unprofessional the gentleman running the shop was. I will not be returning to this location, and I will also be warning others who need a UHaul, to not go to this location and to instead go to the main UHaul branch, less than 5 minutes away from this 3rd-party-vendor.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Stephanie E 
Rating:
2.0

Customer service. It's a fox 2.

Pheakdey S 
Rating:
5.0

Customer did not leave a comment.

Michael V 
Rating:
5.0

Customer did not leave a comment.

CASEY M 
Rating:
4.0

Great service, friendly

Geoffrey O 
Rating:
5.0

Nothing… great customer service

Nalice H 
Rating:
5.0

Customer did not leave a comment.

ROMALD M 
Rating:
4.0

Customer did not leave a comment.

Alexis G 
Rating:
1.0

Bad experience over all. Got over charged will never use U-Haul again

Alma M 
Rating:
4.0

I’m having serious problems this place is filled my credit card three times for the same charges and on top of that I can’t figure out the bill because I had a truck for four days drove 39 miles and my bill was $400

Andre S 
Rating:
3.0

Customer did not leave a comment.

Trefor P 
Rating:
3.0

Customer did not leave a comment.

Virginia H 
Rating:
3.0

Owner there was a little rude.

Renee w 
Rating:
5.0

Mr Fox helped me out when the original Uhaul dealer screwed me. Fox Automotive has a new customer in me!

Steven P 
Rating:
5.0

Excellent customer service.

Ronius J 
Rating:
5.0

Nothing

Gregory A 
Rating:
5.0

This place was top notch. I would rent again from them any day.

Art M 
Rating:
5.0

Customer did not leave a comment.

Shane S 
Rating:
2.0

be open, U-Haul was scheduled after they were closed engine was sucking air wipers no good almost crashed in a down pour was not very clean

mark b 
Rating:
4.0

Customer did not leave a comment.

Diane H 
Rating:
4.0

Customer did not leave a comment.

Michael P 
Rating:
4.0

Parking at this location was a chalenge, but the gentleman who waited on me was top notch.

Wesley M 
Rating:
3.0

Had a reservation at Orlando, Fl. but the truck wasn't available. The only one available was an hour away! At Eustin, Fl. I had no choice because had movers waiting on me for the truck.

Juan V 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
5.0

Made moving a lot less stressful!

Shelly S 
Rating:
5.0

Nice shop, friendly people, maintain equipment very well

Ronald R 
Rating:
5.0

He had an abundance of trucks and trailers. We actually drive past his shop daily and multiple friends have them work on their cars there. We know they are good people. So when I reserved, I was relieved that we would be picking up from them. He knew my name when I walked in the door. Already had the reservation reviewed and ready to go for me. We were in and out quicker than any other U-Haul dealer we've picked up from.

Miranda D 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
5.0

Customer service was Excellent

ALBERTO G 
Rating:
1.0

The guy I picked it up from was super rude and the truck was dirty that he had to clean it up on the spot. I think the general U-Haul experience was great but this guy was just a bad representative. He told me to and I quote "read the words coming out of his lips."

Omar A 
Rating:
1.0

Being on time for uHaul pick up.

Martha P 
Rating:
5.0

Made the extra effort to adjust the dropoff location and fix the problems made by the pickup location.

Mark G 
Rating:
5.0

All went smooth. The owner was great

Robert F 
Rating:
5.0

Excellent service. Very knowledgeable

Tom O 
Rating:
5.0

Customer did not leave a comment.

Rick B 
Rating:
4.0

Fox Automotive was too disorganized and frantic

Tammy M 
Rating:
5.0

Very helpful and informative...

Camber C 
Rating:
5.0

Customer did not leave a comment.

Ben H 
Rating:
1.0

Thieves

Danforth S 
Rating:
4.0

This comment is geared towards UHaul not the pick up location- blankets and Dolly’s need to be at the pick up site. Adding extra time to have to go to another uhaul site is absurd on an already chaotic day. I almost missed the start time for the hired movers due to the added time to secure the rented items. Not good or fair.

Kathlen L 
Rating:
5.0

Very good, thank you

FRANK K 
No reviews have been submitted for this location.

Additional Services at this Location

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