Customer Reviews for Fox Farm Storage
(U-Haul Neighborhood Dealer)

234 reviews

41856 Fox Farm Rd   Big Bear Lake, CA 92315
(Right next to Interiors Interior decoration store on Fox Farm Rd)

(909) 366-5485

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 366-5485

41856 Fox Farm Rd
Big Bear Lake, CA 92315
(Right next to Interiors Interior decoration store on Fox Farm Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was dealt with quickly and efficiently -- even though the phone rang once or twice, the agent kept me and my needs as the priority. I appreciate not being pre-empted by a call in that might just be checking hours, or perhaps delay my pick-up with a dozen questions. After all, I was moving, and needed to get to it!

James H. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Friendly 😊

GABRIELA T. 
Rating:
5.0

Nothing.

TERRI L. 
Rating:
5.0

None

BETTY P. 
Rating:
5.0

We get service thank you

RALPH M. 
Rating:
2.0

Foxfire was very horrible place however the Uhaul experience would want to vote your customer service is excellent but I would say when these businesses are rented Uhaul of the mountains they should provide chains because there was a few days where we couldn't even use the U-Haul because chains are $200 so you might want to consider that I think you would be plus.

George D. 
Rating:
5.0

Customer did not leave a comment.

Byron U. 
Rating:
5.0

89cents a mile is highway robbery! Will not rent again unless I absolutely have to!!

Terrie M. 
Rating:
1.0

These guys made my experience completely miserable.Dont send customers 30 miles out of the way to return their vehicles

Brian C. 
Rating:
5.0

Customer did not leave a comment.

lisa T. 
Rating:
5.0

Customer did not leave a comment.

Virginia P. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
3.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Mario C. 
Rating:
3.0

Rear roll up door broke. Will have to reschedule!

Darryl H. 
Rating:
4.0

Customer did not leave a comment.

Rylie S. 
Rating:
5.0

I already did . Kyle laughlin just rented from you because I told him how great Charmin is .

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

The employee was very helpful and assisted in working through the system regardless the social distancing challenge.

Andrew T. 
Rating:
3.0

Customer did not leave a comment.

Nathan K. 
Rating:
5.0

Back the truck in. It took some work backing out because a bus of ski tourists parked behind me. Just an annoyance though

Teresa C. 
Rating:
5.0

They were very helpful!

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Very friendly and fast service. Would definitely come back

david T. 
Rating:
3.0

i asked for 6 pads , none at location for p/u i had to use my own blankets . not good

Douglas V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

Facilities and staff over the top. Living in mountain community getting a truck is sketchy. Was concerned but worked out for me.

Mike C. 
Rating:
5.0

The people were fabulous especially Sharmyn, however the truck was horrible. The whole experience was horrible I will never rent from U-Haul again. Like I said however the people were great it was the equipment and the way it worked was unacceptable.

lorie J. 
Rating:
5.0

Customer did not leave a comment.

brett A. 
Rating:
4.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Great service very nice personnel

peter B. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Traci P. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Reserved 17' truck was given 15'. Heather promised a 20% discount off mileage but dudnt adjust bill.

Jeffrey B. 
Rating:
5.0

Nothing for the pick up location....was great.

susan S. 
Rating:
5.0

Very professional, fast and efficient!

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN C. 
Rating:
5.0

Customer did not leave a comment.

Rozy A. 
Rating:
5.0

I was there after hours. Very nice location and easy after hours turn in process.

Jack D. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Pick up and return was easy and completely hassle free. Vehicle was in excellent condition.

Wayne E. 
Rating:
5.0

Clean the windshield.

walt D. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The employee's were great. I'll use this location every time I need a rental.

Robert S. 
Rating:
4.0

My last name is not Cookrat.

STEVEN C. 
Rating:
5.0

These guys were great!!

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

cindi R. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great

Alan F. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

The truck was not clean, it was very obvious both inside and outside hadn't been cleaned. Windshield filthy and trash inside cab. Also the truck was returned with more gas than it had when rented and I was billed for gas. This needs to be corrected immediately. I have a picture for proof since it was returned after hours.

Christa W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The places in Riverside lack extreme communication and make the customer pay for their mistake. The Big Bear Lake office was amazing. Riverside and Grand Terrace location, crap. Pure crap.

Dylan L. 
Rating:
5.0

Great people and great service!

Lauri D. 
Rating:
5.0

Nice people and a clean well maintained truck.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Lauri D. 
Rating:
5.0

Customer did not leave a comment.

Marino R. 
Rating:
5.0

Very friendly and helpful staff

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

I was snowed in and I was given an extra day, what a relief, I asked for a few hours and I was given a 24!!! Turned out all I needed was 1 hour!!! Thanks

david G. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Top notch rental experience !!!

KEN E. 
Rating:
5.0

Send me a copy of the bill to lvoak1@charter.net

Ed O. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Windows rattled. Tires not balanced.

marie M. 
Rating:
5.0

Customer did not leave a comment.

Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

kim F. 
Rating:
5.0

Thank you for helping us out with a special rate for our BBAOR CanTree charity auction event on Saturday December 1st. We were very successful in our efforts to raise monies for our local food banks. Your contribution is greatly appreciated.

Peggy V. 
Rating:
4.0

Communicate better if trucks are not returned on time .

Ed D. 
Rating:
5.0

Customer did not leave a comment.

Keenan W. 
Rating:
5.0

Nothing

sandra C. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
3.0

Customer did not leave a comment.

Ebrahim M. 
Rating:
5.0

Great customer service

oscar F. 
Rating:
5.0

Very clean and the personnel were very helpful.

Ray C. 
Rating:
5.0

Outstanding, very helpful locating the right equipment.

gary J. 
Rating:
5.0

My experience with Fox Farm Storage exceeded my expectations.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

All good.

Julie K. 
Rating:
5.0

Probably the most efficient rental place I've ever been to. The whole thing was quick and painless, without a hitch in sight.

Kort I. 
Rating:
5.0

Staff was excellent. They were accommodating and educated me on renting a truck.

PAUL W. 
Rating:
5.0

Staff was awesome!

Brian C. 
Rating:
3.0

Accompany client to rental vehicle to ensure all i's are dotted and t's crossed. Dolly I requested was not on truck. Office closed by time we noticed. Cabin smelled quite badly. I had to go to my drop off before unloading to get a dolly. I was charged an extra .74 cents for going over in mileage, due to having to back track to get dolly. After a lot of nonsense, Uhaul removed the $10 charge for dolly. No credit for almost a quarter tank over what I was provided.

liz L. 
Rating:
5.0

Customer did not leave a comment.

Yvette C. 
Rating:
5.0

Experience was great, but there was an issue with using the rental over the time allotted. I thought I was going to use the rental until the agreed upon time, but I needed it longer. I was told at the start of the rental by one of the reps that it would be okay to use it over the allotted time, but then later in the day, I got a call to kinda "hurry" and return it because another customer was ready to use the rental. Maybe either don't allow overages, or accommodate for some overage time in between appointments?

Joseph G. 
Rating:
4.0

I had to rent a 20' instead of 15' due to inventory but it was clean and equipment all worked fine~~Staff was very accommodating-friendly and knowledgeable~~Thanks Fox Farm~~

GREG H. 
Rating:
5.0

Excellent courteous service. Great truck.. Superfast checkout and return, and only 4 miles from my residence. Will use again.

Tony R. 
Rating:
5.0

The air conditioning did not work for the first two hours of our trip. There was a head light out also. I expected everything in the truck to work properly and for safety items like lights to be working properly.

Colton M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl F. 
No reviews have been submitted for this location.

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