Customer Reviews for Franklin Marathon
(U-Haul Neighborhood Dealer)

14 reviews

1111 William C Good Blvd   Franklin, OH 45005

(937) 746-1582

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 746-1582

1111 William C Good Blvd
Franklin, OH 45005

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The people at this location were rude and did not seem to care about customers at all. Also they charged me for insurance i declined online and they never asked about in person.

Brandon S. 
Rating:
1.0

No one checked trailer. Waited in line had to call a number. Hook up trailer myself after pulling it by hand forward because tong of trailer was on ground and back of trailer sitting on dirt mound. All in rain then even had to unhook when returning. At least Guy on phone was nice but returning the guy didn't even understand I was returning trailer not checking out. First time with this type of service but I was in walking boot and that made it 10x worse.

Penny R. 
Rating:
1.0

Horrible. The clerk at this location doesn't know how to do his job. I had to enter my information on his IPad because he didn't know how.

TONY L. 
Rating:
1.0

The guy was not professional. The trailer was in bad shape. Would not trust to drive it further than what I had to.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Hannah B. 
Rating:
1.0

Agent was no help. the rep he spoke to over the phone accused us of stealing the truck. he was so unprofessional

jason S. 
Rating:
1.0

Make sure the batteries are working

Donte S. 
Rating:
1.0

dirty smelled like urine. worst u-haul rental place ever.rude people working the store, who do not have anything to do with the rentals. they just give you a card with a number to call. that person never picked up the phone. took 50mins to get the regional manager and was done in 5 mins. he I highly recommend. to hell with Franklin, Ohio marathon u-haul rentals.

Traci K. 
Rating:
2.0

Better training for the employee. The guy that helped me had no clue what he was doing and he kept walking away to help customers instead of finishing up with me. It took forever.

Marla S. 
Rating:
5.0

The person helping me was very nice.

Diana R. 
Rating:
1.0

This is not a U-Haul store, It's a gas station. Employee had problem English and very hard to understand. Semi was blocking the uhaul and couldn't get it out and away from the trailer. Gas station employee never offered to help.

Nick D. 
Rating:
1.0

The return location was not helpful at all. Very poor service. It took almost 40 minutes to just return the equipment.

NICKOLAS JAMES V. 
Rating:
1.0

Manager of location was not trained to handle transactions. I had to check the trailer out myself using his tablet and talking to the district manager. He also didn't hook up the tailed. Didn't know how. Made my husband do it. Had is little boy out there who wanted to help and almost got his hand caught between the trailer hitch and tung. He did not check the lights and many are not working. When returning the trailer the same guy was horrible. We parked the trailer in the same exact spot that it was in when we picked it up. He made us re-hook up the trailer and move it. He would not give us a receipt.

Ohio Ministries B. 
Rating:
5.0

Customer did not leave a comment.

Martha R. 
No reviews have been submitted for this location.

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