Have the vehicles in working order. Seat belts did not work
eric b
Customer Reviews for Franklin's Country Store & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You got it already. Clean truck,very pleased with my service, the store manager is always willing to please, just very kind, and this is where I will do business from now on. Thanks
Cassandra WThank you so much😘
Britney CCall number provided for U-Haul drop location, was informed that it could be dropped at any location since the previous location wasn’t available. Was later charged for location drop off not being the correct one
Aaron RBecause they charged $110 for being dropped off at their location which is where I said it was gonna be dropped off at and that’s not right I need a refund of my $110 that they charged me
Kathy BI was charged 20 bucks for a person to check me out. Place closed when I got there in the middle of the day. Plus somehow i was routed past 4 other drop off locations closer to me.
jack wThere was an issue that came up at rental that I think U-Haul can improve with. The Center's system was not able to quickly and easily display where the proposed drop off point was located, how far it was and how long it would take. The system gave an alternative drop off location and gave credit for it, which is great; but we couldn't determine if it was worth it. The center said we'd have to do all the research. The system should permit this to be a 'no brainer' decision. Because of this, it took almost a half-hour longer to check out the vehicle. Other than this issue, everything was great throughout the process.
Alfredo GHave more smaller trucks available...I had to drive to the next town to because the 10 ft. Truck was only available there...I really wanted the cargo van or the smaller truck...and they are never available when I need one
Beverly SDealer was great, had the trailer pulled up front for me,he made sure all lights were working properly be I left and explained the insurance and return process, highly recommend this location.
Brad KGreat parking lot to maneuver vehicles
Sean AI dropped my truck off on Wednesday after closing and forgot to take the pad lock off because I was exhausted. I did not hear from this location until mid morning Friday AFTER I had left to work 45 mins away. I was charged for a day in which the truck could not even be rented to someone else. 10/10 do not recommend.
Angela HWhen I went to get my change today they weren't open, the sign that has the hours of the store indicated they were open 9-5.
Patricia LWay too many hidden fees!
Melvin RGreat place, would highly recommend!
Gerri WPerfect…no problem..will rent again soon.
Kevin DOwner was great to deal with and help me figure out exactly what I needed. Would recommend
Tracy CThe truck was worn out! The transmission would never change out of low gear. I went about 35 miles and used a 1/4 of a tank of gas. The location I rented from was really nice people.
Terry WFranklin’s was a great helping with the reservations
Steve WGreat customer service!
bart sEverything I needed for secure and dry storage. Pleasure to do business with.
wayne b | Overall ExperienceBetter customer service
Kenneth RExcellent customer service! Won’t hesitate to use them again if needed.
James PThey were very helpful finding the perfect size vehicle for me and great location to pick it upand drop off. Thanks so much!
Lee AContinue doing what you are doing. Was a pleasure doing business with you.
Justin HSuper nice and clean Great service
ANDREW EMake sure the equipment works. Could not lower the door. Also parking brake on passenger side did not work.
Karen SVery friendly and accommodating. Nice business
Barry CLocation was very close to my destination..
Noel PAt the very last minute i was told to go pick up at an inconvenient location. So it cost me. I was unhappy.
larisha sMake more locations available. I had to travel a good distance to pick the vehicle up.
Donna AAwesome Location
Arthur MOwner was very helpful. Their location is spotless He backed up, parked, and detached the trailer for me. He was also kind enough to supply a broom and mop allowing us to avoid a cleaning fee…. filling and emptying the mop bucket for me.
Mark FPick up was quick and easy
James KGreat place to rent from the owners are the best. It was hassle free and a easy process.
Monti DCould not possibly improve. Could not have asked for friendlier, more helpful service than I got from Ron Franklin. Customer service is alive and well at Franklin's Country Store & Storage.
Johnny SVery helpful and quick process.
KIM JU-Haul must tell you that you can’t do mobile check in. I filled out the form, took photos and left. The place I got it from made me return to fill out contract manually. If it wasn’t for U-Haul being the only game in town I would not rent from their arrogance.
Braxton VExtremely personable people. Very helpful.
John OVery nice people, good place to do business
DENNIS MVery nice and friendly. Will definitely use Franklin's Country Store again for my U-Haul needs!
Keith PThis was a super easy place to pick up and drop off. The owner was very nice and responded in a timely fashion. Will use again!!
JOANNA DThey don’t know how to answer a phone
Charles HThe manager was very nice.
ANGELA HThey seemed to be new to rental software.
KENNETH GThey are friendly people here.
STEVEN BGreat experience.
PAUL TThe manager was very courteous and friendly. The location was very nice.
AMY JExcellent service. Very professional.
Mark TRon was awesome! So thankful for the courtesy call in advance of our arrival letting us know where we should return equipment. Very helpful since we didn’t know the area.
Dayna PVery friendly and professional
Sherry SDecreasing the waiting time will be a 5 star move.
ALPHONSA HThe owner was very helpful and I was in and out in less than 10 minutes. The place was very clean and well kept. Would recommend highly!
Brian M