Customer Reviews for Franks Place

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Franks Place

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Terry W. on

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Processing time was extremely to long, the technician was involved in another conversation. I had to find and connect the equipment by myself. I damaged my truck because I did not know what I was doing in connecting the trailor.

Kyra J. on

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Karen R. on

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STEVE V. on

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BEWARE--If you bring a rental in after hours they will charge you $20 and not verbally tell you that on the front end of the rental. I brought a car dolly (which I used for about a hour and half) back to them 5 minute after they stated they were closed and they were there and receive and check in the dolly but still charged me the $20. I guess it's their way to make extra money on rentals. I have never had an issue with U-Haul. But there's always a first time. Word of advice, find a different dealer for U-Haul rentals.

William T. on

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Wendy C. on

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We were told we could return the truck after hours and he even told us where to park it and return the key, however he failed to tell us to check it in online and we were charged a $20 fee. When I called him all be had to say was it is in your contract and our original bill went from $17 to $52!!

Daniel W. on

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Michael S. on

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Great bunch of guys.

jeffrey M. on

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Great people easy to deal with !!

Susan F. on

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connie S. on

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As always very friendly, polite and customer oriented. Could not ask for a better place to go for a u-haul. They are really great people and willing to help in any way they can.

Samuel C. on

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Tommy G. on

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Bennie H. on

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I was not notified my pickup location was changed to Foley, 20 miles from my confirmed location. Not happy with that.

Dave L. on

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Vicky B. on

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Kenneth B. on

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do not charge .69 per mile on Monday, Tuesday and Wednesday when the customer picks the truck up on Saturday and has it until Wednesday.

Laura F. on

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Friendly, easy check in, great location

Wayne S. on

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Easy check-in. Friendly personnel.

Mark S. on

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Thomas H. on

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Steve A. on

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JOSHUA L. on

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Quick and easy process. Friendly service.

CHRISTINE F. on

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Nothing everybody was wonderful!

BARRY N. on

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Quick and easy. Owners really nice guys. Open a half day on Sunday really helps.

collin J. on

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Ronald C. on

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bud H. on

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Althia F. on

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Edward E. on

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Have a small maintenance check form to tell you of any item or function needing repair.

Andres B. on

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CHARLES S. on

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Damon W. on

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Quick fast and efficient service. Exactly what we needed for an impromptu rental that they accommodated without any hesitation. Would definitely recommend to anyone.

william W. on

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Daniel W. on

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I have rent trailer 3 time in last month on line,and the day beforehas I received a call from uhaul as I was told I would. They have my cell.# and there is no evidence that a call was made.

Linda B. on

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Knowledgeable and confident, a great help

Jeffrey M. on

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Jim A. on

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Rey helpful and friendly. My go to UHaul rental location

alicia L. on

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George K. on

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had to repeatedly ask for assistance. Difficult to see out of dirty windshield. Reserved equipment at another location, but Uhaul sent me to Frank's instead. Had to find truck and auto transport in a field.

Charles C. on

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Victor P. on

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Not charge them extra for keeping the truck over 5 hours

Rick S. on

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Jason P. on

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Robert G. on

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Nicholas B. on

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Excellent customer Service and even better that it is a Gun Store, bought a glock at a great price. They were super helpful on information for a new resident, Franks is the spot to go.

Bill L. on

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kenneth W. on

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Micheal M. on

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Angela C. on

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The pickup experience was uneventful, the owner and staff were pleasant.

Richard B. on

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I am 75 years old I have rented trucks all my life this was the worst truck and experience of renting I have ever encountered if I ever have to rent again I will do everything in my power to try to go somewhere different ( the truck was junk )

Rebecca S. on

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JIM T. on

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Place was closed, had to go down street and drive thru field to leave truck. Charged me extra day. Called them and was told the truck should have been there 9/1 815am 3 days!

Doris P. on

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Wendy B. on

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Very pleased. The staff was awesome! Two gentleman assisted me, and both were extremely helpful.

john C. on

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Whitley H. on

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Teresa P. on

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My experience was the most professional, friendly, and helpful I've had with a company in years. I cannot express how much Frank's in Gulf Shores went out of their way to accommodate my needs.

CHRIS G. on

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Excellent location and friendly service.

Rob W. on

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Cady M. on

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Dawn J. on

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The gentlemen were very nice and knowledgeable they did what was needed and got me on the road and back to my family as fast as they could.

Mitchell C. on

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JUDY R. on

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Tried to return trailer after hours gate was locked with no signs to which way to take it. Next morning I took it in and explained to man at desk ( waiting on another customer) that I tried last nite. He said we could have drove around somewhere but I told him again gate was locked and no signs. he told me I could just pull it around the building and unhook it. I informed him I couldn't back it up. he never asked me if I needed any help. I pulled around back and undid chains but unable to take trailer off hitch. walked back to office, another man (customer)spoke and asked me if I needed help. I explained I was unable to separate truck and trailer and he walked back and done it. Went in office and more customers in building now waiting besides the first one. When a second employee went out side I followed and asked him if I needed to do anything else and he said no unless I needed receipt. I said no and left. Where as they were friendly they were not acknowledging their customers needs. Also if you can't get in one drop off area make it where you can use another one please.

David A. on

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Help with spotting and hooking up... I am 72 and it's hot.

Bob T. on

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Mike K. on

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Friendly service and easy process. Highly recommend

GORDON H. on

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Great service

K. Kirby K. on

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Bernard Gloria B. on

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Jesse W. on

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You guys are the best and will always have our rental business

Bob W. on

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It would possibly help if pick up was at 7am rather than at 8am. U Haul helped make a tough job much easier with less stress Thank you.

Sal C. on

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I couldn’t figure out how to return the vehicle after hours because of a lack of signage. I eventually found a way through a field in the back off the next street. By this time I had burned quite a bit of gas when I dropped it off. Then this company tried to charge me $125 cleaning fee! I can only assume because I was low on gas as he sent me a threatening email to return and add gas but said nothing about the state of cleanliness. I was on my way to vacation further down the gulf Coast with my family and unable to return. The hour plus it took to get my vehicle had already set me way behind schedule.

Mike D. on

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Excellent customer service. They went above and beyond to make this rental experience smooth and easy to handle. Thank you! I will rent again from Frank’s Place before going anywhere else.

Carole S. on

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Hard to get trucks in this location.

stephen M. on

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Fantastic place to do business with!!!!

george S. on

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Sylvia S. on

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John L. on

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Laurie H. on

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First truck wasn’t swept out and had gravel on the deck. Second truck didn’t have keys. Did not change paperwork to reflect the third truck we actually drove

Kyle G. on

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robert R. on

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There were no clear instructions where to drop the vehicle. I followed the instructions in the app and that’s all I knew to do. There were no signs at the location telling me where to leave it. S we got ready to leave the owner drove up and was upset, said we weren’t supposed to park the vehicle there. Again there were no instructions.

Michael H. on

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Rip off, they over charge you. Do not rent from them I return the trailer cleaner the moment they opened the next day and was charged a full extra day rental. Total time I had the trailer was from 8:20am to 9:11am next day. Was waiting before 9:00am to return at their time to open.

Tom C. on

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Lawrence R. on

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Very good location

Tony M. on

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Lisa H. on

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Super friendly people...great prices on firearms too!!

EDEN M. on

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Broken glass in the back of the truck??

DAVID I. on

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Customer did not leave a comment.