Customer did not leave a comment.Steven H.
Customer Reviews for Freedom Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michelle W.
I turned truck in on sunday and instead of returning my deposit to my card or giving me cash I was told I would receive a check in a day or two. It's Saturday now and still waiting. I was counting on having that money and live paycheck to paycheck so this has really caused a BIG problem for me.Keli F.
My location pick up employees were awesome.Jill C.
Customer did not leave a comment.Kenneth B.
I had a bad experience renting a truck on Saturday, however this location was great and has won back my business.WAYNE C.
Customer did not leave a comment.Delbert S.
Great customer service. Answered phone call after-hours.ZACHARYRYAN W.
Cargo area of the truck and ramp was covered in lint or insulation. Had to sweep it out before we could start to load it. Other than that it was a pretty good experience and the guy who rented the vehicle to me was very nice and accommodating.Christopher D.
Customer did not leave a comment.PAULA B.
Customer did not leave a comment.Michael L.
Have the trucks inspected before renting them out. I picked up my truck and the sun was shinning in so I didn't see it till I got almost back home and the windshield was cracked all the way across passenger side and there was dried soda all over passenger side door and it had not been cleaned before I got it. When I dropped it off in Davenport Iowa the guy asked me if I had did all of the stuff I had mentioned and I said NO it was like that when I got it and I explained to him the sun was shinning in and I didn't see it till I was almost home with it and he said it should of never left like that and I told him I took picture of it cause I did not want to get blamed for it and I called the the guy in bartonville and told him about it and he told me just let them know when I got to Davenport .I drove all the way to Davenport without a drink. I was upset that I rented it in Pekin Illinois and then they called me and told me I would have to pick it up I bartonville which was out of my way. They did give me extra miles for that but Pekin was closer to me that is why I went there. I will say the uhaul in Davenport off ofRegina T.
Easy pick up with zero hassle....Wish U haul would have a mandatory fill up every time, I wasted money filling it up in a state that was 60 cents a gallon higher then when i crossed the state line. Had the truck been full, i wouldnt have had to waste that money filling upChristopher M.
mike at bartonville illinois uhaul & lindsay at pekin illinois uhaul are two amazing employees, both were so nice and helpful,i felt loved. i felt that they cared for me and gave me all the info i needed when i asked questions,my truck renting experience was literally perfect because of their exceptional customer service. in my new town dropping off the truck was a breeze thanks to the 24hr key drop box. driving the 15ft truck was not to bad either, takes a little bit of adjusting to at first but nice once you get going. the only hiccup in the situtation was that i used to live next door to the in-town-moving uhaul in pekin illinois where i placed my order but the truck they provided for me was 10 miles away in bartonville illinois at the out-of-state uhaul. mike explained the reasoning for this and i understood completely, but still it would have been nice for uhaul to have an employee bring the truck to the closer location for convenience. overall i rate uhaul 999/1000 stars and would definetly recommend them to anyone and everyone.tracey T.
Customer did not leave a comment.Mathew B.
Quick, easy and Mike was very accommodating and professional and courteous! Pleasant experience start to finish!!LYNETTE S.
Customer did not leave a comment.Julie K.
The gentleman came back after business hours to rent us a truck. Very friendly and professionalBobby S.
Great guy. Very personable. Quick service and on my way!Gordon R.
Customer did not leave a comment.Steven S.
Very friendly and professional.Jeffrey J.
Customer did not leave a comment.Zachary W.
Customer Service was great! I as running late and they offered to stay open for me. Greatly appreciate it.Dennis A.
Customer did not leave a comment.Douglas P.
This is the best place to rent.Charles B.
Customer did not leave a comment.Charles B.
On time very professional and personal. I would use this location again anytime and would recommend this site to everyone.Douglas W.
All was good......VERNE H.
Customer did not leave a comment.Alan V.
Customer did not leave a comment.Douglas P.
Customer did not leave a comment.Marshall G.
Customer did not leave a comment.Teka O.
Very friendly, easy to work with and convenient!Dale N.
Super friendly staff. U-Haul costumer service is terrible. Despite the staff at the location being helpful my overall all experience was horrific. I never plan to rent from u-Hal again and will share my experience with as many people as I can. Corporate customer service is extremely disappointing!CHAD T.
Customer did not leave a comment.Angela S.
They were very friendly and made me feel like family. I wouldn't hesitate to comeback or recommend to family and friendsMarc B.
Customer did not leave a comment.Marc E.
Very accommodating. Will definitely use again and highly recommend!Charles G.
I had the best experience working with freedom mini storage! They have amazing customer service. I will recommend them to anyone I know who needs a u-haul.Lindsay E.
They had no clue how to hook up the tow dolly and had to send us to another store/location.ron W.
No one was at the facility, sign on door said closed due to COVID 19. Finally after calling customer service the manager finally showed up. Said fuel was at 1/2 tank when really 3/8. Did not reserve for this location 25 minutes from home but a localAction 5 minutes from home. Got text messages from CS saying they had tried to call me when I had the phone in my pocket all day, the texted the same number that was texted.Jay E.
Customer did not leave a comment.Diane F.
We had an unexpected move and called after they had already closed. They went out of their way to get us into a truck that night.Charles A.
What a bad experienceadam S.
Customer did not leave a comment.Rodney K.
No problem with the rental unit , but I returned one day early but denied a day credit , Uhaul need the money that bad ?Ray R.
Customer did not leave a comment.Jennifer I.