Customer Reviews for Freedom Storage
(U-Haul Truck and Trailer Rental)

83 reviews

10331 Scyene Rd   Dallas, TX 75227

(214) 414-9710

Location Hours

  • Mon-Thur: 9:30 am - 5 pm
  • Fri: Closed
  • Sat: 9:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(214) 414-9710

10331 Scyene Rd
Dallas, TX 75227

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 5 pm
  • Fri: Closed
  • Sat: 9:30 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ladonna J. 
Rating:
4.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

The man that attended us was very nice and I will be returning.

Cristofer P. 
Rating:
4.0

Customer did not leave a comment.

Bremansu O. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
1.0

Fix the staff, truck provided, let people know if you're missing items and don't charge them for the missing items and act dumb when we tell you about it

Phouvanh P. 
Rating:
5.0

Change management

Roderick J. 
Rating:
5.0

Customer did not leave a comment.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
2.0

Customer did not leave a comment.

Darren W. 
Rating:
5.0

Customer did not leave a comment.

Oswaldo B. 
Rating:
5.0

Customer did not leave a comment.

Alisia S. 
Rating:
5.0

Customer did not leave a comment.

Roslyn C. 
Rating:
4.0

Tell the customers about the option of using their insurance and also when associate is doing the walkthrough, confirm mileage. Also greet customers with a warm personality.

eunice M. 
Rating:
1.0

The lady that helped me I believe her name was Connie was rude she told me the place open @ 9 am when I arrived there @ 9:20 for a 9:30 appointment it was a out to the bank and post office sign in the window I called and she got very rude with me telling me that she have other obligations because she also run the storage,when I brought the rental back she saw me parked in the parking lot getting out of my car and she drove off with a out to lunch sign in the window @12:25 pm she has the worst customer service ethics that I have in counter this was the worst uhaul experience that I have had since I have been using your service in over 25 years I will not recommend this place to my worst enemy Yours truly Menecia Brewster

Menecia B. 
Rating:
4.0

Customer did not leave a comment.

Eric F. 
Rating:
3.0

Employee was not friendly and didn't make us feel welcomed.

Yerania L. 
Rating:
5.0

Customer did not leave a comment.

Vicki H. 
Rating:
1.0

Customer service was very unprofessional. He was very short as if he didn't want to be bothered. He said he asked if I wanted insurance but I didn't answer so he added it on. He also stated he went over the condition of the truck, which he didn't. He was very nasty.

vicky B. 
Rating:
5.0

Very speedy service

cynthia L. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
Rating:
1.0

Lady at location was lazy and rude

melvin B. 
Rating:
5.0

Great to work with.

Barbara Z. 
Rating:
1.0

They don't communicate with you when you drop off the truck, just charge your card.

Elonda C. 
Rating:
5.0

Customer did not leave a comment.

Brandi G. 
Rating:
4.0

Everything was mostly great. There wasn't enough public parking. Only complaint.

Jacqueline A. 
Rating:
3.0

Customer did not leave a comment.

canitra M. 
Rating:
1.0

Highway robbery! Y'all should be ashame !

Debra T. 
Rating:
5.0

Nothing

DELECTAR E. 
Rating:
5.0

Customer did not leave a comment.

Sandria S. 
Rating:
5.0

I had a very pleasant experience at this location. Connie and Kenneth were kind and helpful to me and I Thank Them.

Jackie H. 
Rating:
5.0

Customer did not leave a comment.

Christen S. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Jude I. 
Rating:
5.0

Customer did not leave a comment.

VERONICA T. 
Rating:
4.0

Customer did not leave a comment.

SAI VAUGHN M. 
Rating:
5.0

short, but good customer experience.

Pam A. 
Rating:
3.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

Customer did not leave a comment.

Cassandra T. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
4.0

Accomidating , flexible , clear fair!

GARY G. 
Rating:
4.0

Customer did not leave a comment.

Bella H. 
Rating:
2.0

Poor customer interaction upon check out. Miscommunication of amount owed. When we walked out to discuss with 800 Customer Care a lunch sign was placed and they were closed. After talking with another customer for an hour, while we waited; finally someone appeared in the back and the young man said, I'm the only one working today you have to hold on. Ten minutes later, they finally opened and the original two people were back in there. I believe the poor customer service was due to price/rental discrepancy.

JAMES T. 
Rating:
4.0

There was only 1/4 of tank of gas at pick up. I think there should have been more gas in the tank. Very inconvenient.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

DEBRA H. 
Rating:
5.0

Customer service was great!!

Lisa R. 
Rating:
5.0

This location was an awesome experience and I was well pleased with my customer service needs.

CHRISTY J. 
Rating:
5.0

Customer did not leave a comment.

LINDA J. 
Rating:
5.0

The staff was very friendly & courteous,helpful Thank you Freedom Storage

KATHRYN B. 
Rating:
4.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

NICOLA H. 
Rating:
5.0

Customer did not leave a comment.

Roman O. 
Rating:
5.0

Highly recommendable, very nice people, considerate and accurate. Thanks a lot!!!

Jim C. 
Rating:
4.0

The staff was pleasant to work with. The process was quick and easy. Also, I needed the truck for an extra day, and the staff didn't give me a hard time at all. I was worried about asking in the first place because I have had bad experiences with U-Haul in the past when it came to situations like this. So, Thanks!!!

SAM P. 
Rating:
2.0

Make sure the back part of the truck is clean. I mopped the back of the truck after seeing dirt on my couches. Still was charged a cleaning fee. Return the truck late called to let them know was in traffic person that took call did not note my account, and I was charged as if I brought it back the next day at 9am. They send emails that they are not sure if you get. They should call before taking more funds off someone's card. Will not use this location again.

shaquica P. 
Rating:
5.0

Trevor and connie was great !

Cortney S. 
Rating:
5.0

The people and the location was great the truck was dirty on the outside

JUAN F. 
Rating:
5.0

Customer did not leave a comment.

DOUG H. 
Rating:
5.0

the front office person was very nice and helpful!

Charee S. 
Rating:
5.0

Nothing. This was an excellent experience. I want to once again thank Trevor Howard for his knowledge and the professional way he handled himself.

LARRY G. 
Rating:
4.0

Customer did not leave a comment.

CONNIE M. 
Rating:
4.0

Your customer service person Trevor was great very helpfull great personalilty and manager Connie was very good as well.You should be very proud of your team.I will defenitly reffer my friends.It was a great experence.

EVANGELINA R. 
Rating:
4.0

Customer did not leave a comment.

CV B. 
Rating:
5.0

Customer did not leave a comment.

joyce B. 
Rating:
5.0

Nothing. Trevor did a great job with the rental as well as the storage rental. He displayed great customer service.

BRIDGET R. 
Rating:
5.0

The truck needs serious maintenance. The front end has such a wobble that it was hard to drive. I don't think this truck is safe to drive.

jerry M. 
Rating:
5.0

Customer did not leave a comment.

LEVIL C. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

TRANG H. 
Rating:
5.0

Nothing. Just remain honest and up front.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

KLINTANIA N. 
Rating:
3.0

Customer did not leave a comment.

Sonja P. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Very friendly and helpful.

ZANE S. 
Rating:
3.0

There was only one problem. The customer service rep advised me that the truck was at a half tank of gas & I notice after I pulled off that it was under a half tank. When I return the truck rental I explained the issue with customer & there was no compensation for the extra $ I had to come out of my pocket. For it to be excellent cutomer service I think it should have been handled differently but the truck itself was in excellent condition.

Torya W. 
Rating:
3.0

Customer did not leave a comment.

Wanda S. 
Rating:
5.0

Very polite and professional! Also went above and beyond in accommodating me as I had some expensive electronic equipment in the trunk of my car and she let me park my car behind the gate where the storage units are located. I had originally told her that I would be back around 7:00 pm but I was late getting back and she came out at 9:30 pm to let me back in to get my car. It is very rare to find customer service like this in today's society and she absolutely went above and beyond what anyone would expect. I would highly recommend this U-Haul location to anybody!

Chris A. 
Rating:
5.0

keep the smiles coming and a beautiful facility.

Calvin M. 
Rating:
5.0

Customer did not leave a comment.

Beatrice H. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
No reviews have been submitted for this location.

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