Customer Reviews for Freeport Truck Rental and Propane
(U-Haul Neighborhood Dealer)

406 reviews

1676 S Baileyville Rd   Freeport, IL 61032

(815) 232-6585

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 232-6585

1676 S Baileyville Rd
Freeport, IL 61032

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alex J. 
Rating:
5.0

Keep up the good work! They make everything so easy!

Angela H. 
Rating:
5.0

Newer trucks the one I had , if it was in tow mode it made a lot of noises and has slow acceleration .

JAMES M. 
Rating:
5.0

Keep the good work up

JASON J. 
Rating:
3.0

I was charged 200 extra dollars for gas

Bianca D. 
Rating:
5.0

Casey and his staff always do a great job!

MARINA B. 
Rating:
5.0

Customer did not leave a comment.

Charissa R. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

What a great experience with super customer service and reliable clean trucks!

BRIAN B. 
Rating:
5.0

Service was Great. Next Day the Rental Company followed up and ask how everything went. They really care about giving very good service. Will continue to rent from them. Wonderful Experience.

furnitue R. 
Rating:
4.0

Customer did not leave a comment.

LORI H. 
Rating:
3.0

The manager–Casey–was rude and abusive with me, FOR NO REASON!

PETER J. 
Rating:
5.0

Very good service. Thank you!!

LINDA R. 
Rating:
5.0

Amazing customer service. Highly recommended location to use.

MARC H. 
Rating:
5.0

Customer did not leave a comment.

Amber A. 
Rating:
5.0

Customer did not leave a comment.

GAIL B. 
Rating:
5.0

Customer did not leave a comment.

MEGGAN D. 
Rating:
4.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET N. 
Rating:
5.0

This pick up location is awesome!!!!!! Not only do I walk away with a moving truck, but I laughed and enjoyed the process. Unheard of historically but I had this experience TWICE!!! Bravo. I will recommend, but hopefully not back again……… the move is finally over!

William B. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
5.0

Very friendly and helpful staff. A very good experience!

KAREN B. 
Rating:
5.0

They should be a model in the UHaul industry for their dedication to customer service.

Adam T. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Freeport Propane is my go-to U-Haul dealer. Great job!

DENNIS W. 
Rating:
5.0

Nothing ! Great Service and We will be back to Rent Again !

DARIN M. 
Rating:
3.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Needed a truck for a last minute emergency. The folks at Freeport Truck Rental and Propane bent over backwards to accommodate me, and our family's problem was quickly resolved. Many thanks.

David K. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

Out of the way. 5 place were closer, switch from initial location twice.

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Always a friendly staff, and the best location for our area.

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

LEO B. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

This place is the best!!

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Kari R. 
Rating:
4.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Customer did not leave a comment.

GORDON P. 
Rating:
5.0

They made it easy

Jason Z. 
Rating:
4.0

Customer did not leave a comment.

MARTIN A. 
Rating:
5.0

THE BEST UHUAL LOCATION IN STEPHENSON COUNTY. To start,, I really enjoyed meeting the owner. My other half and I could have sat with him and listened to stories about the local area for hours. Honestly hope I run into him out and about and have the chance to buy him a drink sometime just to hear more. We had a very pleasant experience overall. We were not able to get the size trailer we ordered as uhaul's policy overrides one-way trips on some trailers. We were upgraded to a larger trailer at no additional charge. He even offered us moving blankets and a dolly free of charge with our purchase. We have used this location with our last 3 moves. Were hoping we don't ever have to use them again, but only because we finally purchased our forever home! 😃

Maranda R. 
Rating:
5.0

Customer did not leave a comment.

Roberta S. 
Rating:
5.0

Very friendly and helpful

Erik O. 
Rating:
3.0

Customer did not leave a comment.

Taurence W. 
Rating:
5.0

Best Customer Service And Great People Get To Know At Freeport Propane Location Uhaul

Ramiro M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

This unit is perfect for my needs. It works very well and is maintained correctly for it's uses.

Patrick W. 
Rating:
4.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

We have rented from here before and the experience is always great. The guy that runs it is a real hoot. We also get all of our propane there. I highly recommend this rental place

cindy S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L. 
Rating:
3.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Don't need to change anything. Friendly staff and truck was clean. Very happy with them.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

outstanding serivce

GAILEN H. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
2.0

I brought my truck back and was 3 minutes early. The agent was busy with another customer and I waited patiently and by the time he was done checking them in my truck became listed as late and then he proceeded to charge me for another day. Faulting a customer because an agency is short staffed is unacceptable.

jami K. 
Rating:
5.0

Customer did not leave a comment.

Sheri R. 
Rating:
1.0

This location changed my Mobile order to a regular order. When I arrived at the location I had to wait 30 minutes to receive my U-haul. The guy was using profanity and very unprofessional because he couldn't get his computer to work, then tells me he's frustrated like he's the one paying me for my services. Definitely will not take my business there again. The U-haul equipment worked fine but the guy was a grumpy old man. If I had more time that day I would have changed my location from this place to a better U-haul location where they appreciate my business. Horrible customer service.

Aaron N. 
Rating:
5.0

Customer did not leave a comment.

Emily L. 
Rating:
1.0

The app was not easy to use and took longer than checking in in person. The alternate verification person made no sense at all. What if I was moving by myself and had no contacts to give as an alternate would I not be allowed to rent a truck. What purpose does that person serve? Would you hold them accountable if I did not return the truck on time? That is not even legal. I could give you the number to a burner phone and have a crackhead on the street verify that I'm renting a truck from you... it makes no sense. You already had all my information drivers license, credit card, location and my husbands drivers license and photo what purpose does the alternate contact serve but to complicate the process. I would not recommend your online services.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

The location on my confirmation from uhaul.com was wrong. They sent me to the correct location across town. I wasted over an hour. Both locations were friendly and helpful but this was very annoying.

Stacey G. 
Rating:
3.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Owner very friendly and customer oriented. Will definitely use this sight again.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Erik O. 
Rating:
5.0

Nothing they can stay just like they are they very helpful very nice and very concerned about you so they can keep everything like it is

KIMBERLY C. 
Rating:
5.0

Great service! Took the time to talk with me and give me a brief explanation of everything

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Very helpful and efficient

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Customer did not leave a comment.

Sarah V. 
Rating:
5.0

Everyone was very helpful and knowledgeable!

donald W. 
Rating:
5.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

A job well done!

craig B. 
Rating:
5.0

Customer did not leave a comment.

Glenda S. 
Rating:
5.0

They were very helpful and accomodating. Recommend 10/10!

Cassandra T. 
Rating:
5.0

Customer did not leave a comment.

Tricia H. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
2.0

Supper friendly and professional. This is the only location I rent from. Best in the area.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

TRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Zakkeeas A. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

Nice people, nice experience

James H. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAS B. 
Rating:
5.0

Casey was awesome. Real nice guy and I will use him again if I need to rent anything

anthony S. 
Rating:
3.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

I HIGHLY recommend Freeport Truck Rental and Propane! Very friendly and very willing to work with you. 🌟🌟🌟🌟🌟

Holly W. 
Rating:
3.0

Only missing two stars because we could not pick up when we originally reserved (8 am vs. 5 am) and they did not have a furniture dolly available which was also reserved.

Richard R. 
Rating:
5.0

Overall great experience.

Norma N. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

No complaints.

Debra W. 
Rating:
4.0

Customer did not leave a comment.

Terry F. 
Rating:
5.0

The team at Freeport Truck Rental were awesome. Very helpful and nice.

JON M. 
No reviews have been submitted for this location.

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