Customer Reviews for Front Street Market
(U-Haul Neighborhood Dealer)

Rating:

5.0

They've got a small side lot and it was easy to find and navigate. They were professional, courteous and most importantly had the truck.

Rating:

5.0

The owners were really nice and got me on the road quick.

Rating:

4.0

Make sure you clean the trucks properly.

Rating:

3.0

- The truck was returned fill even though it wasn't when I picked it up. No credit is given. - Even though I dropped the key the day after I rented the truck, I did not receive that my truck was checked in until the timeframe of the rental was up. I had 3 days to return the truck, but returned it the day after rental but didn't receive the notice my truck was checked in until the 3 day timeframe was complete. I was unsure whether I was interacting with the right people when dropping the truck.

Rating:

5.0

Ok

Rating:

5.0

Quick and easy.

Rating:

5.0

Great fast & friendly service.

Rating:

5.0

Awesomeness

Rating:

3.0

Make sure van is actually available!! Make sure it’s has gas!! Gas is too high!! Stop renting vehicles that is not there

Rating:

3.0

Van was dirty in back and had supplies from last renter in it. I had to take the stuff out to load my stuff then put it all back again. Store was not open as listed the only way I got my van was I met a guy in the parking lot that had a phone number. I called the number and they gave me the code to a lock box. ( the code was HOOD) which was fitting. Guy on phone was kind and helpful

Rating:

3.0

Your company screwed me. After I RESERVED a 26' truck, you had NONE available. I wrote an e-mail to support@uhaul, and it has been more than a week and that too has been ignored. PLEASE FIX THE WRONG YOU HAVE DONE.

Rating:

3.0

The cab was muddy and had sticky drink spills on center console. The truck had issues with the TCS so cruise control was unreliable. However, they did have the truck ready on-time and with all ordered pads and dolly.

Rating:

5.0

Stayed a few minutes after closing time and helped us get the trailer parked. They were extremely helpful.

Rating:

3.0

The tire pressure was too low and the check engine light is on. I ordered a dolly, but it was not included.

Rating:

5.0

Staff was super helpful, very kind. A/C was out in the van though, which was awful.

Rating:

1.0

When we got there the truck was blocked in; thank god one or the workers happened to be there early, but it took a extra 30 minutes to get the truck out. Then when we got the truck it was on 5 miles until empty. The truck was also extremely shaky and wouldn’t accelerate well. Thankfully we did not have to get on s freeway.

Rating:

5.0

Nothing

Rating:

2.0

The back of the van had a terrible stench to it. Upon my arrival to take van back, I had questioned the total costs. When it was discovered that I was being charged for 2 days instead of one. I then said I will keep the van another day since im being charged. The rep then told me it was too late because she had already ran my card. I advised her that I did not give her permission to run my card as I was still questioning the price. Either I will dispute these charges with my credit card or UHaul needs to refund the additional charges.

Rating:

1.0

Blocked in, waited over an hour outside

Rating:

4.0

Excellent customer service, thanks

Rating:

5.0

My customers service experience excellent!!

Rating:

5.0

The folks at Front Street Market were very friendly and helpful!

Rating:

5.0

Kind, fast and friendly with the nicest trucks I've been in! Thanks

Rating:

5.0

The drop off was great and easy!!

Rating:

5.0

I didn’t get her name but the agent who helped me on Saturday Jan 24th was wonderful!! She was friendly, professional and helpful. I was pretty stressed from a tense moving situation and she put me at ease and had me laughing. The van was perfect (clean, reliable and all ready to easily get out of the lot). I will definitely use this location again. Thank you!

Rating:

5.0

Stephanie was so incredibly helpful and friendly with my rental. She went and beyond to help me. It was a very tense moving situation and I was already burnt out. The movers cancelled so I had to reschedule my rental and it was very easy to do. She was very accommodating which really helped to lower my anxiety. The location was super convenient right downtown and the rental was perfect (new, clean and reliable). I highly recommend this location.

Rating:

5.0

Excellent service!

Rating:

5.0

Great service

Rating:

1.0

System at the location did not work, had to give my info over the phone to the worker’s manager who was not onsite. The truck needed an alignment desperately. It pulled so hard to the left that I had to drive across state with the steering wheel at 45 degrees to the right. Just not a great experience.

Rating:

3.0

There was no one on site the day we dropped off the truck. The yard is very small which makes it a little tricky to drop off, especially if you had a 26ft trailer like we did.

Rating:

5.0

Nothing else who I was very polite and kind to do business with and I really appreciate you guys. Thanks.

Rating:

1.0

Waited 53 minutes after my pick up time for a person to arrive to unlock the lockbox to get the key for the truck. Business was closed, I chose mobile specifically to not have this happen. Very disappointing.

Rating:

2.0

Hire

Rating:

5.0

Friendly people and good truck size selection for rentals. Will definitely go back again next time.

Rating:

5.0

Very nice people!

Rating:

5.0

staff was good, friendly and helpful, yes would recommend them

Rating:

2.0

The tire need air light and warning written in the mileage space and the check engine light . I didn’t even go anywhere and I am still charged $42;

Rating:

4.0

During my experience, everything was excellent and I will recommend it to others.

Rating:

3.0

Vehicle was dirty on the inside, there was bags of fast food with ants crawling around. We had to clean it out and get air fresheners.

Rating:

5.0

In & out. Convenient

Rating:

3.0

The UHaul dashboard was constantly alerting for an oil change, and the steering on this particular vehicle was extremely loose and rickety feeling like the joints or struts were very worn down or something.

Rating:

5.0

Service was prompt. Vehicle was clean ..pick up and drop off was easy breezy. I would recommend to anyone.

Rating:

5.0

Nothing

Rating:

1.0

Van was extremely dirty.

Rating:

3.0

Was charged a cleaning fee of 25$. I have use U-Haul before and was never charged for a cleaning fee.

Rating:

5.0

The staff was SO friendly, helpful and pleasant. I couldn't be more pleased. I will definitely return. Apparently, a previous customer left the truck without gas and not in good shape. But the staff was amazing!

Rating:

1.0

Truck key was "missing", truck was blocked in lot, couldn't get out or in again, so they wasted fifteen minutes of my paid time ... Three drunk men hit on me and it was very trashy. Bad equipment ...one low tire when I picked it up... Horrible experience.

Rating:

3.0

Had a 1030 pickup time astheir listing says they opened at 10 am, but nobody arrived until 1100. BUT! The guy was able to find me a 15 foot truck which was all I needed instead of the 26' the website said was the only available. Guy was nice and easy to deal with

Rating:

5.0

Quick response and support

Rating:

2.0

The van had multiple issues upon pickup, the key didn’t initially turn in the ignition. The tire pressure sensor had a light on, and the washer fluid was low. The actual pricing for the vehicle is advertised as 19.99 but I paid close to $70 for it by the end for a 25 mile trip, more transparency with pricing would be great.

Rating:

3.0

Just dropped off the truck. No interaction with people or building

Rating:

1.0

This place the guys here are so rude they cussed at me bad attitude threatening me after there uhaul truck broke down that morning 3 hours before it was due back twice days prior there uhaul truck was running rough. I wouldn't recommend no one to rent from them.

Rating:

2.0

Didn’t have equipment in rental, hung up on us when we tried to call and rectify the problem. Rude and very unprofessional.

Rating:

1.0

There was a broken mirror in the back of the truck. Spent roughly 30 minutes sweeping broken glass out

Rating:

1.0

At checking I mentioned I would not need as long and was told to call and leave a message (they would be closed all weekend) when returned and she would be able to credit for the other day and make sure no late fee for after hours drop off because they were closed all day. Returned 2 days early, before five. Called but a man answered. There was no where on property to drop the van. The guy that answered yelled at me to just leave it anywhere near the property and was so tide and then hung up while I was talking about the girl who told me to call and leave message. I called back several times and no answer. Then he would answer and hang up or answer and say nothing. I gave up. I was over charged for 2 days I did not use the van. This man was so rude and hateful when I called as if I had done something wrong by calling when no wjere to leave the van and doing what I was asked to do- call at drop off and leave a message. I’ve never had a Uhaul representative be such a jerk. Ever. It floored me with shock. Rude rude rude. I’d suggest closing this location down!

Rating:

2.0

Crowded and confusing.

Rating:

3.0

Getting good side pictures is hard because the trucks are so close

Rating:

2.0

Very small location for so much business.

Rating:

1.0

Air pressure censor was on. I stopped and put air in but sensor stayed on. I didn't even drive the truck the 2nd day because I was scared about the safety of the tires. Hence it was only 9 miles Driven. I paid 30 for safe move but their suggestion was to call for roadside assistance. I ended up parking the uhaul and paying someone to move my things. Complete waste of $. There is more as my reservation wasn't in the system orginally

Rating:

3.0

For yall to actually have gas in the vehicle when purchased for a rental

Rating:

5.0

Good service