Customer Reviews for Ft Myers Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ft Myers Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Don P. on

Rating:

Customer did not leave a comment.

Janet W. on

Rating:

Office staff was very friendly and helpful. Truck was a little rough but did have high mileage so I wasn't too surprised. Glad I did not have to pull a full load.

Alfne F. on

Rating:

Just go out of business.

John L. on

Rating:

First of all the location of the pick up was not the location but I requested I also did not get a message as to where to pick up the vehicle until an hour and a half after my scheduled pick up time after which time I have gone to two other U-Haul stores to attempt to find it. When I finally did pick up the truck the tank was empty I only made it five blocks before I had to walk another 10 blocks to get a 5 gallon can of gas to move the vehicle vehicle also was full of dog hair and empty water bottles

Paula S. on

Rating:

Customer did not leave a comment.

Anthony D. on

Rating:

Cleaner location

Peggy L. on

Rating:

She gave us wrong information costing us an additional $88.09 in charges that could have been prevented!

Crystal M. on

Rating:

Customer did not leave a comment.

CARLOS Q. on

Rating:

Customer did not leave a comment.

Michael T. on

Rating:

The operator at the storage unit it's definitely not a morning person, LOL. The inside of our truck was clean and neat and everything worked. The outside of the truck was tore up because of other people renting and not taken care of the truck. I overall experience is a 4 *, and I will rent from them again when I have to

Devon N. on

Rating:

Customer did not leave a comment.

Jodi J. on

Rating:

Rockell was VERY GOOD and helpful!!!

Jerry S. on

Rating:

Customer did not leave a comment.

john P. on

Rating:

Customer did not leave a comment.

Willie O. on

Rating:

This location wasn't the original location. The original location charged my account AND THEN discovered that the trailer was missing. It took a long time to get the issue resolved, but the 2nd location took care of it. The confirmation of the location of the trailer should have been confirmed 1st and then I should have been charged. The professionalism and effort made by both locations to resolve the issue was exemplary.

john P. on

Rating:

Customer did not leave a comment.

Courtney S. on

Rating:

Excellent service overall

Pete W. on

Rating:

Customer did not leave a comment.

FATIMA C. on

Rating:

Customer did not leave a comment.

Donna P. on

Rating:

I ordered and paid for a dolly, but was never given one. Now I'm trying to contact customer service which is proving to be a nightmare loop with a website that gives me a phone number and when I call it is an eternal wait which tells me to go online every 15 seconds with very annoying music.

SHARON H. on

Rating:

Dave the owner and mike were great!!! I would recommend this location to every one. Thank you to Ken the area field mgr. for getting me taken care of.

James E. on

Rating:

I asked for a different location that opened a 9 am but was closer it was changed to another location . that would have been my last choice. after you allowed me to reserve first location. we know the community not a preferred location I would have driven further. uhaul has done this several times to me it is frustrating.

HEATHER S. on

Rating:

Customer did not leave a comment.

Caleb S. on

Rating:

Customer did not leave a comment.

Amanda B. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Location was very difficult to find (even with very good GPS). U-Haul seems to be secondary to primary business.

Larry J. on

Rating:

Customer did not leave a comment.

Ron R. on

Rating:

Customer did not leave a comment.

Joseph H. on

Rating:

Customer did not leave a comment.