Customer Reviews for Ft Myers Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ft Myers Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Brian A. on

Rating:

Fast and friendly. Cheap rates ! Awesome experience!

david K. on

Rating:

Customer did not leave a comment.

Don P. on

Rating:

Customer did not leave a comment.

Janet W. on

Rating:

Office staff was very friendly and helpful. Truck was a little rough but did have high mileage so I wasn't too surprised. Glad I did not have to pull a full load.

Alfne F. on

Rating:

Just go out of business.

John L. on

Rating:

First of all the location of the pick up was not the location but I requested I also did not get a message as to where to pick up the vehicle until an hour and a half after my scheduled pick up time after which time I have gone to two other U-Haul stores to attempt to find it. When I finally did pick up the truck the tank was empty I only made it five blocks before I had to walk another 10 blocks to get a 5 gallon can of gas to move the vehicle vehicle also was full of dog hair and empty water bottles

Paula S. on

Rating:

Customer did not leave a comment.

Anthony D. on

Rating:

Cleaner location

Peggy L. on

Rating:

She gave us wrong information costing us an additional $88.09 in charges that could have been prevented!

Crystal M. on

Rating:

Customer did not leave a comment.

CARLOS Q. on

Rating:

Customer did not leave a comment.

Michael T. on

Rating:

The operator at the storage unit it's definitely not a morning person, LOL. The inside of our truck was clean and neat and everything worked. The outside of the truck was tore up because of other people renting and not taken care of the truck. I overall experience is a 4 *, and I will rent from them again when I have to

Devon N. on

Rating:

Customer did not leave a comment.

Jodi J. on

Rating:

Rockell was VERY GOOD and helpful!!!

Jerry S. on

Rating:

Customer did not leave a comment.

john P. on

Rating:

Customer did not leave a comment.

Willie O. on

Rating:

This location wasn't the original location. The original location charged my account AND THEN discovered that the trailer was missing. It took a long time to get the issue resolved, but the 2nd location took care of it. The confirmation of the location of the trailer should have been confirmed 1st and then I should have been charged. The professionalism and effort made by both locations to resolve the issue was exemplary.

john P. on

Rating:

Customer did not leave a comment.

Courtney S. on

Rating:

Excellent service overall

Pete W. on

Rating:

Customer did not leave a comment.

FATIMA C. on

Rating:

Customer did not leave a comment.

Donna P. on

Rating:

I ordered and paid for a dolly, but was never given one. Now I'm trying to contact customer service which is proving to be a nightmare loop with a website that gives me a phone number and when I call it is an eternal wait which tells me to go online every 15 seconds with very annoying music.

SHARON H. on

Rating:

Dave the owner and mike were great!!! I would recommend this location to every one. Thank you to Ken the area field mgr. for getting me taken care of.

James E. on

Rating:

I asked for a different location that opened a 9 am but was closer it was changed to another location . that would have been my last choice. after you allowed me to reserve first location. we know the community not a preferred location I would have driven further. uhaul has done this several times to me it is frustrating.

HEATHER S. on

Rating:

Customer did not leave a comment.

Caleb S. on

Rating:

Customer did not leave a comment.

Amanda B. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Location was very difficult to find (even with very good GPS). U-Haul seems to be secondary to primary business.

Larry J. on

Rating:

Customer did not leave a comment.

Ron R. on

Rating:

Customer did not leave a comment.

Joseph H. on

Rating:

Customer did not leave a comment.

robert W. on

Rating:

more U-Haul signage for location

RHONDA H. on

Rating:

the man checking me in was new, he did a great job but was a little slow. He had another man there to help and he knew what he was doing and only helped when needed, which I thought was the right thing to do. I have alot of patience but some people don't. I think the both of them did thier job well and checked me in and out perfectly.

deb A. on

Rating:

Customer did not leave a comment.

GLORIA W. on

Rating:

Customer did not leave a comment.

Jamie L. on

Rating:

Service rep was a lil irritated stated she was going to be leaving for home in 5 min. We were supposed to be there in the am.

kathy H. on

Rating:

Customer did not leave a comment.

Paul C. on

Rating:

Free blankets and a broom to sweep out

Pamela S. on

Rating:

The young lady in office was very pleasant and efficient.

geoffrey G. on

Rating:

Customer did not leave a comment.

Cara M. on

Rating:

The gentleman behind the counter seemed confused and to not know what he was doing. It took him 45 minutes to check us back in after a long drive and moving--too long.

CHRISTINA L. on

Rating:

Very awesome person!

melody J. on

Rating:

I live 45 to 50 miles away and booked 4 weeks in advance I believe I should have been able to pick up Uhaul at my preferred pick up or at least one in the same county

gary C. on

Rating:

The manager was excellent and help him me greatly

John T. on

Rating:

Received a call from this location day prior asking where I was. I was shocked because I only had it one day on a two day rental. Then was told she needed me to be sure to bring it in by 9:00 am because they had it rented for 9:30. I was unaware that I had a specific time it had to be returned and did not appreciate the call from the lady telling me I had to have it back. At time of call, I did not have contract in my possession as it was with truck. The whole process became stressful. If the person calling would have been more explanatory on her call and less demanding it would have been a much smoother deal. As it is, I'm less likely from using uhaul in the future.

FLORIDIA B. on

Rating:

Customer did not leave a comment.

Vicki S. on

Rating:

Customer did not leave a comment.

jODY A. on

Rating:

The guy there was so helpful. He tracked down a uhaul for us!

Steeves J. on

Rating:

When I reserve a uhaul at a location I expect it to be there and not given to somebody else so you can charge me more money for Miles. I reserved the truck on the website 4 days in advance 2 miles from my home and you people Mage me pick up a uhaul truck 10 miles away. I hope to never use your services again

ken S. on

Rating:

Customer did not leave a comment.

don S. on

Rating:

We had a lot of trouble with the truck. Please contact us asap. Don Snyder at 734-772-7967 So we can talk about this. Thank you

ROLLIN S. on

Rating:

Great service, waited after hours for me to get there and pick up. As usual with UHaul, the paperwork is a cumbersome joke.

LUZ O. on

Rating:

Customer did not leave a comment.

KIM W. on

Rating:

Customer did not leave a comment.

Brandon S. on

Rating:

Customer did not leave a comment.

kevin S. on

Rating:

Customer did not leave a comment.

DAVID T. on

Rating:

Customer did not leave a comment.

PAM M. on

Rating:

Customer did not leave a comment.

GARY D. on

Rating:

Manager very friendly n helpful..Tight area to get big trucks in and out,otherwise great expeience.

BRYAN T. on

Rating:

Lower the mileage fee for in town use. My $19.95 for one day in town rental turned into $106.00. Plus fuel for 74 total miles. Plus i was required to by the insurance.

JANET K. on

Rating:

Customer did not leave a comment.

ELIZABETH T. on

Rating:

Customer did not leave a comment.

GERARDO A. on

Rating:

Very friendly and helpful

Mitchell S. on

Rating:

Customer did not leave a comment.

GENE A. on

Rating:

Customer did not leave a comment.

ANGELICA C. on

Rating:

There's nothing to improve, this place is awesome!

LISA B. on

Rating:

Customer did not leave a comment.

DARRELL H. on

Rating:

No problems.

doug B. on

Rating:

Customer did not leave a comment.

STEPHEN B. on

Rating:

Customer did not leave a comment.

Elizabeth R. on

Rating:

Customer did not leave a comment.

PAULA R. on

Rating:

I have nothing to comment.....everything was excellent.......

CAROL D. on

Rating:

Great service ...very accommodating and helpful...a pleasant experience

Sandra H. on

Rating:

Nothing, thanks for everything, the truck drove like a dream!

MELISSA R. on

Rating:

Customer did not leave a comment.

buddy B. on

Rating:

The female who assisted us with our transaction was extremely helpful and informative. I apologize for not knowing her name.

LOUIS G. on

Rating:

Gina was very nice and the property was clean!

james M. on

Rating:

time of pick up, was somehow set for noon, but everbody helped get it moved to 9am, it would help on reservation to have the time set,

Jim W. on

Rating:

Awesome customer service!

DAVID G. on

Rating:

Very accommodating dealer.

JOSEPH B. on

Rating:

Customer did not leave a comment.

SUMMER P. on

Rating:

Customer did not leave a comment.

paul M. on

Rating:

Maybe a bigger U-Haul sign. other than that no problems. Ok.

DENNIS F. on

Rating:

Customer did not leave a comment.

ROSANNE R. on

Rating:

Customer did not leave a comment.

Aaron L. on

Rating:

parking lot was crowded and made it difficult to maneuver the trailer. the owner was extremely nice and helpful and had no issues with him. perfect service.

philip B. on

Rating:

Truck keep getting stuck ist geer. Fuel gague mismarked at pickup

Gary K. on

Rating:

Great customer service. Helpful and friendly.

Michael S. on

Rating:

Open on time.

ERIN G. on

Rating:

they tried to help us with a problematic fuel gauge but the way to handle it given by uhaul operators was horrible. we ended up just paying and leaving, disgusted with uhaul convinced we will never use your service again. again this is nothing to do where we picked up and dropped off the truck, its uhaul itself.

CYNTHIA L. on

Rating:

Customer did not leave a comment.