Once we got the truck everything went fine. They had problems with web site but, after that things were fine.
Timothy M
Customer Reviews for Fully Armoured Auto Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was great! He was very polite and on the ball. He hooked me up and checked everything out before leaving the lot. Very good experience!
anthony hField agent checked me in over the phone, I picked up truck and retrieved keys from lock box prior to open.
David NSee above in regards to text message from u-haul.
James MEquipment was great! Had some difficulties with the mobile pick up so we called the location. The man we spoke too at this location did help us but was very rude and continuously said that we should drop the truck back off at this location, even though it was 45 mins from our destination.
MACKINLEY CGreat service!
Jeff TDid self-return
BRITTYN HThis wasn’t me. Someone stole my card info and used it. I used uhaul early April to move to Georgia. I have no idea what this charge is for.
DUSTIN RThe staff was not prepared for the pickup.
William PConvenient location, friendly staff, but the uhaul had a big box and styrofoam in it. We had to clean the uhaul a fair amount since little bits of styrofoam went everywhere. It also hadn’t been aired out at all and it smelled very heavily perfumed (though that really isn’t the store’s fault).
Meghan KKeep our reservations
Abby NThe person at this location was awesome, most friendly experience I've ever had at a uhaul store! Next time I'm moving big household items this location will get my business again! I will recommend this location to everyone
Michael mUsed the app for pick up and drop off. Worked great when I needed a truck last minute and the shop was closed.
April POwner was very helpful. Will use this place again when I need.
douglas jThe location owner overslept and was not present at the pick up time. Did not make any attempt to show up at all. My schedule was thrown off by over an hour while I fixed the issue with customer support to turn it into an online pickup. Which miraculously, the owner had for some reason prepared for the day before bu locking the keys in the outside lockbox, almost like he purposely planned on not being there on time in the morning. Then charged my card for the rental 5 times. Will be using different company next time and will be disputing all charges.
Joe OOnline rental was a little confusing but the shop owner was able to help us for a quick rental. Great experience overall.
Dena GDerek was great! Very helpful as I backed trailer into its spot!
Karolun BGuy I talked with was very casual but reasonably proficient, so check in was ok. This location is just a lot, They don't have any supplies that I saw. It was also 15 miles from my house so a little inconvenient. I think U-Haul could adjust their inventory to get my truck closer to my location. I drove by 10-20 other U-Haul locations to get to this one.
Rodrick SVERY friendly and helpful
mark fDropped trailer before store opened. I was sent receipt within the hour. Excellent service
mark hHandled the transaction professionally and explained everything in concise, easy to understand terms. Will recommend.
bret fJust keep doing the same courteous, professional service.
Carol HYoung man who helped us was very knowledgable, and was incredibly easy to work with.
whittington dClarify the contract so there is no misunderstanding.
John CThis was a very smooth process this morning to stop and get the truck. We had it back in a bit over an hour. Thank you
Cynthia SThe owner was very pleasant
Richard kThe left rear back up light was out and the front left headlight was barely visible. Other than that we didn't have any issues!
Wendy WVery helpful! Gave good advice for all the ins and outs of driving the Uhaul!
denise rDerek was awesome, and took care of us very quickly.
Eric SVery hard to get ahold of. Called during business hours several times and kept getting "voicemail full. Can't leave messages. Other than that ok.
William BOne of my best Uhaul experiences!
Stephen CVery easy to find near our new town. The gentleman called ahead and asked us a drop off time and suggested coming before 10 when ours was due at 11. As we were driving in we realized a parade was going to start soon. We got in and out with no delays, thanks to his suggestion of coming an hour earlier.
Lindsey JVery easy and convenient to schedule online.
Troy MVery clean, professional establishment. Truck was in excellent and the price was right! Will certainly use this company again and would highly recommend them to my friends.
mary cVery friendly place - professional and courteous
Andrew KAttendant was courteous and efficient! I would use their business definitely again!
DAVE JExcellent service, polite, friendly and had everything ready to go!
Kara DI will in the future consider companies other than UHaul because of how far you caused me to drive out of my way to pick up the trailer. Twice now I have had to go more than 100 miles to get the trailer. You call the day before and give me a ridicules location for pick up, its too late then to call Rider, etc. I will try them in the future.
David CThe staff at this location was great. However I had requested to pick up at Beech rd location in Normal. I got a call the day before by an extremely rude woman that I had to change locations and that I was lucky I didn’t have to go to Indiana or Missouri to pick it up. When I asked why the move she said he trailers that were on location she was keeping for local moves. Very rude and unprofessional.
Robert M2nd time I've used uhaul to move. I wouldn't go any other way!
Carlene F