It would be helpful if the truck was empty of contents. I got to my destination only to find out the truck was already full. I was unable to get anything accomplished by the time I took the truck back. I better not be charged.
Andy N
Customer Reviews for Furniture Connection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was filthy dirty. As I was driving at starts and stops I kept hearing something like someone hit me but we never could figure it out. Once we got to our destination found out the dolly was rolling all over the place. The bag of blankets was wide open no blankets. I don’t use them anyway but I didn’t want it to look like we was the ones using this junk. Got there the locks to get keys don’t even work currently had to do it multiple times to get the lock fully open. The truck says it was supposed to be on full gas nope. There was a lock on the back door which it almost broke the key how hard and bad you had to turn it to get the door open. Then at the end the lock doesn’t even lock back without struggling. There was no one at the store they wanted you to walk all the way into the mall in there store there to find someone. Then I told them app the truck was dirty in which it was when I got it they wanted to charge me a fee to have it cleaned. Been 24 hours plus still don’t have a call from district manager with the issues. How they have the trucks parked you can’t even pull in the one driveway without hitting other trucks. I’ll spend the extra miles and go to a better u haul place. Stars tell it all.
Tammy LBe honest. This guy was corrupt I was a little late to pick up the truck. I had it reserved for 2 DAYS. He called me to see if I was coming to pick up the truck. I emphatically told him YES. I would be there in 20 minutes By the time I got there - the reservation had been CANCELLED despite the fact that HE HAD CALLED ME and I told him I was on my way He then made “another reservation” for me over the phone (because he was across the street at his other job”. I assumed he would reinstate my original reservation for $152 But No. He charged me $296 + $119 in gas. All this while I VOLUNTEERED TO HAUL S TRAILER FOR U-HAUL - and I was supposed to receive $50 credit and 100miles credit- NONE OF WHICH HAPPENED. THIS GUY IS TOTALLY CROOKED
MARK DSuper service and exceeded all of our needs!
TERRENCE AWe waited almost an hour after arrival to get our rental. There seemed to be a lot going on there with some kind of market they were trying to get setup while trying to get us our truck.
James KGreat Guys! Would Highly Recommend! Local not Corporate!
david kMake the online pickup a little quicker and less confusing.
Victor VMy pickup location was changed before the move due to the location that I originally scheduled with not having the right sized truck. Unfortunately, no one told the new location that my pickup time was 8 AM and they don’t open until 10AM! They threw in the pads for the trouble, but a bad start to a long day!
David SExcellent service and very convenient! I would rent from them again!
Paul DThe owner of furniture connections made threats . And I would never go through a third party. For uhaul again .
Diondrae RJack was great to deal! Made everything happen even with several changes in plans! Would highly recommend to anyone! You have become our Uhaul place!
MALISSA FI can’t believe you charged me another whole day for three hours. I a frequent renter, will start looking elsewhere for our business trailer needs.
roger cThe owner of the place was the rudest person I have ever met. My first interaction with him was him saying “I don’t know what was so hard about reading the sign” and then i said i did t see anything that said u-haul, and then he said “do i have to go over it with you like a little fucking school girl?” I then said “stop, just stop” Very unprofessional and unbelievably rude. I would never recommend using this place for a u-haul or for purchasing furniture. The location is called Furniture Connections.
David RTrailer was not road worthy. Had to delay our trip because a tire had to be changed. U Haul corporate was very responsive about getting a crew out to change the tire, but the trailer still had other problems. Trailer was very loud and bouncy while being towed. Over heard an employee say that the local U Hauls like to get the old equipment out of their system and use 1 way rentals to do that. This trailer should not have been on the road.
Mark HOur drop off experience was very stressful. We didn’t know it was self service. The building was locked. No one around. We didn’t know if we should just leave it in the parking lot. Plus since the manager had hooked it up to our vehicle, we weren’t sure how to get it removed. We are 2 women in our mid to late 70’s. Someone pulled in with a truck and helped us remove it. We called Uhaul and customer service walked us through the return. What should have been an easy process like we had in picking it up, was definitely not! We prefer personal contact and help.
Gayle SJack was great to work with! Will definitely be back when we need our next Uhaul!
Lynn CGreat service! Everything went very smooth! Will be using this site in all future rentals.
DEXTER HThe process to rent from this location was quick and easy. Jack and Cassie were both friendly, helpful and informative about their process.
MEGAN GJack was great to work with and really took care me. I know when I need another UHAUL where to go!
RICHARD HI just received my invoice today and your company over charged me. They put my return time way after I dropped the truck off, charging me for extra time. I will call or stop by the location where I picked up and dropped the truck off . I picked up the truck on the 1-11-26 am and dropped it off 1-12-26 am
Harold HWould have been better with the smaller truck but all they had was a big truck. All in All a good experience.
MAYNARD RThis is a no-person location. Navigating the website to do everything I need to do before being allowed to get the keys..... it was VERY frustrating. It was also zero degrees outside. What was the point of having a reservation if no one was there to see if I picked it up or not?
Stephanie CThere was no one there even though I had a scheduled pickup time. I had to go into a mall and into a store to find someone who could come out to the outbuilding and finish the paperwork.
JOSEPH SMy only issue with picking up the equipment was that the representative did not confirm payment amount before finalizing the order and I was charged an additional $25 fee that I originally opted OUT of when setting up my reservation that was non-refundable. Otherwise a very smooth pick up.
Jeremy KCustomer service was amazing! Very friendly and very apologetic that it was returned with oil on the floor. This location is million times better than the Beechmont location, which I will never return to. This location, is friendly, helpful, very quick and easy to work with!
THOMAS P