Customer Reviews for Furniture Depot
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great experience, wonderful staff

Rating:

5.0

Found it online and the girl that help me was every nice and understanding

Rating:

4.0

The location staff and service is good. Although, Uhaul application is very bad. It didn't let me drop-off using the app even trying multiple times. I drove twh trxk for 16 miles and put fuels 6.6 liters back into it. I was charged again for fuel. So unable to understand the milage of the truck. It seems it requires 1 litre per 2 km. That is the worst efficiency lof 10' truck.

Rating:

1.0

From 2 ladies there , first lady said were not supposed to be there , they dont do one way returns , and to go elsewhere...then they figured it out before I left... Lady told me my card was declined when clearly I had my reciept showing otherwise...figured out it was the refund that was not going through to the card as my gas cleanliness and milaege were good....Parked truck where other same size trucks were parked, told move it to far end of other side of other building, while lady couldn't get her phone to work to do the return... Return took 45 minutes with no one else there. Used u haul before and got refund immediately, not sure if I will get my refund as I finally , yes me, used someone else cellphone MYSELF to do the damn refund MYSELF since they couldn't do it themselves. Not even sure I did it correctly and still no refund in my account. Horrible.

Rating:

3.0

Clean the vehicle in between clients. Or at least once per week.

Rating:

2.0

Truck is dirty also display not working and ABS LIGHT is on dash no kilometers on display i don't know these dealers are don't care about people safety just tryna make $ Not good as a if u haul is big company. Sorry to say that but that's true.

Rating:

5.0

No problems

Rating:

1.0

They had charged me wrongfully. They had put extra miles on my bill and charged me extra for that. I have all the proofs when i start the truck and finish the trip. When i call them and told them the problem, they are just making excuses. First, they said we will call you on Monday to fix it, I didn't get call back, when i went to their location to discuss it, they are saying the girl who did is not coming yet. They said come when that girl will come. is it professional???

Rating:

1.0

The bill I received in email was for 86.70 but my credit card was charged for 107.74 So charged extra: 107.74-86.70 = 21.04 Why??

Rating:

4.0

When i took the the truck it was already on low fuel and I forgot to take the photo of fuel gage. Then i only drove it for 5 km and even put $5 gas in it however when I returned the truck i was told that gas is very low and i will be charged $15 for gas, when it is their responsibility to check the fuel when the truck was returned last time

Rating:

5.0

All was good.

Rating:

3.0

During pick up notices that the defroster or fan was not working. Location did not have a replacement of the same vehicle. Replaced with bigger vehicle. Had to spend 10 minutes to remove snow from the vehicle using my own snow brush as there was no snow brush in the vehicle. When driving the tire light came on / Service tires. Need to do a better job in maintaining the vehicles and if there are reservations, would expect vehicles would be ready in working condition

Rating:

5.0

Stafe is vgood

Rating:

5.0

Make sure vehicles are clean properly.

Rating:

1.0

This location furniture store owner said this is not our main business and they keep us waiting for 35 mins because they was dealing with another customer to sell the furniture. They don’t care if u haul renting person is waiting or what. I did booked online and paid also still I did wait for truck.

Rating:

5.0

Good job

Rating:

5.0

At the end i was charged for gas even i parked the truck with same gas tank full as i received

Rating:

1.0

Very bad service . Had really bad experience twice First time i reserved the truck for 8 pm and when i went at the location to pick up the location was closed and there was no truck for Mobile pickup. And 2nd time today when i am back to drop the truck the location is closed and there is no drop box to drop the keys. Dont book truck from here my mistake that i gave them a second chance

Rating:

1.0

Charged extra for gas even after filling gas and added insurance without consent and van has issue with the tire pressure monitoring sensor.

Rating:

5.0

Very good service

Rating:

1.0

Unnecessary charges

Rating:

5.0

Very helpful for moving wor

Rating:

5.0

The check in and check out process was great. The vehicle however had a bad odour and the drivers section was not clean. I would recommend that they clean the trucks to make a more pleasant experience.

Rating:

5.0

Great service and the location

Rating:

1.0

⭐☆☆☆☆ “Unfortunately, my experience with U-Haul was very disappointing. The truck I received was extremely dirty and poorly maintained, which made the whole process uncomfortable. Even worse was the behavior of the two female employees, whose attitude was very unprofessional. I felt I was treated disrespectfully and even discriminated against. I did not expect this from a company like U-Haul. I hope they seriously improve their customer service and professionalism.”

Rating:

1.0

Very bad service at this location

Rating:

3.0

O star to customer service other than that everything was average

Rating:

2.0

The pick up location got change even though I booked months in advance the truck was dirty and the customer service person I spoke to sounded like the were sleeping

Rating:

1.0

Fixe the parking big hole my son hurt himself all the foot was very swollen ankle very difficult to help me move all my stuff 😡and it was very dark and this evening. My son lost one week at work because it was foot was to swollen.

Rating:

3.0

I confirmed my 8AM truck rental twice via phone and in person with this location. On the day of the rental I showed up at 8AM to pick up the truck. A sign on the door said that the location wasnt open until 10AM. When they finally opened they told me that I was sent an email outlining an online / remote pick up of the truck. I never recieved the email. I ended up waiting until the location opened to get the truck, 2 hours late. They continually told me that I was sent an email. And didn't listen or even seem to hear me when I replied that I never rwcieved any email. I also had to pay the movers for the 2 hours that they ended up waiting at my house for the truck. Uhaul credited me for the 2 hours late opening and $50.... It was a very stressful experience.

Rating:

2.0

Never mentioned about drop off box for keys and was very rude when returning vehicle

Rating:

2.0

The truck was very dirty, disgusting. But the customer service lady was good. She did her job perfectly and was fast. Thanks

Rating:

1.0

Was charged for gas although it was returned at the same level

Rating:

5.0

Do nothing

Rating:

3.0

It was 36 degree outside and there was no air conditioning in the truck it was not working nd i told the person i got it from she said call helpline for this but this was disgusting paid 150$ bucks and no air conditioners

Rating:

3.0

Fast friendly service is good

Rating:

5.0

Flexibility is key. They don't make you pay until the time you take it, things change at the last minute and it's good that there is wiggle room.

Rating:

4.0

Received the truck in a very dirty condition. Also, the truck drove as if the tyres are egged shaped. It was very bumpy and uncomfortable.

Rating:

1.0

I had a terrible experience! I only drove for 6 kilometers, yet they charged me for 6 liters of gas in addition to a per-kilometer rate. The customer service was awful, especially the representative; she didn’t know how to treat customers properly.

Rating:

3.0

The latch on the trailer door was missing. The door was tied shut with a literal shoe string when I picked it up.

Rating:

5.0

Good

Rating:

5.0

Seats should be vaccumed

Rating:

3.0

Better user friendly app and more efficient for pick up and drop off locations. Also, pick up box and drop off box not in the most ideal location. Have to search all over to locate it.

Rating:

4.0

Uhaul did mess up my all plans changed my reservation from 10:00 am to 4:30 pm without letting me know. Due to this i had to face alot of harassment. I had to pay extra to my movers because I didn't got equipment at the time i booked for which costed me both mentally and economically

Rating:

1.0

So i just wanna ask like u charge too much payment for km I didn’t drive to much

Rating:

1.0

I went to pick up my truck at 4 pm and it wasn’t available at that time so i have to wait until 4:45 pm I am really disappointed with this experience. I lost my time and i didn’t manage to move my stuff because i reserved elevator for certain time slots so i have to move my stuffs on regular elevator and also had to share it with other people so it took me extra long time. I expect some refund or vip certificate because of this extremely poor experience.

Rating:

1.0

The staff member had no idea what she was doing. Had to make phone calls and still didn’t have answers. Told me she had no idea how trailers work or how to set them up and didn’t even know which of the two completely different trailers I was supposed to take. She didn’t even get up from behind the desk, just told me to go outside and help myself. Upon return she told me to just leave it and go, again she didn’t even get up from her desk to check anything. Told me she and her business have nothing to do with U-Haul and they aren’t responsible for anything U-Haul does.

Rating:

2.0

I had to wait for a long time at the counter for the truck return since no one was there at the counter..

Rating:

5.0

Going well just keep it up.

Rating:

1.0

Poor management. Had to wait 1hr 15mins for the truck from pick up time. Was told that store will compensate $25 for late but nothing is received

Rating:

5.0

great service.

Rating:

5.0

I feel littel bit problem with break you should take care that

Rating:

1.0

Extremely unprofessional staff asking to contact u haul for all the questions I had. They said we are going to charge you whatever we want to and I have to contact u haul

Rating:

3.0

Ignition switch is not good

Rating:

3.0

I think they should be very clear about the equipment that are giving to the customer. They gave me half filled truck and I confirmed them by call that it is half and they said you can return truck at half fuel level. When I was returning the truck they demanded the fuel level at full. Fortunately I took all the pictures but they wanted me to charge unnecessary and said that you pick truck earlier and took pictures after using the fuel. Then I confronted them with the mileage. After 15 minutes of heated argument they said that we do not charge you for gas but you did not filled the gas . Then I showed them the gas receipt and then they agreed. I would never go to this location again and also share this review with them .

Rating:

5.0

Lock was not working. The dials were a struggle to move. You should service/oil the locks. After we struggled for 10 mins to move the dial, the lock itself would not budge. We struggled for another 10 mins to open it. Was about to quit and go home when it barely moved and then was about to open it to get the truck key. We wasted about 30 mins just to open the lock.

Rating:

5.0

The truck is not winter ready, I got stuck every time I stopped, it was the worst and most terrifying truck to drive with just a little bit of snow, no dif lock or traction control. Please put a disclaimer about winter driving in those units

Rating:

1.0

They have charged me fuel fees $60+ $30service fees for 14 miles. I put a dispute against this matter.